"I write a lot of reviews and I always try to be fair. The hotel could have been cleaner in some areas. Glitz with fingerprints and sticky, poorly maintained areas that are frequented by guests does not impress. The chairs and tables in the dining area still had food on them even after my wife and I watched the staff “sort of” wipe them down. We didn't need food on the seat of our clothes. That evening the coffee in the lobby had something unidentifiable floating in it and the cream was curdled. Our room had a spill on the carpet that should have been cleaned before we got there. I was charged $50, which was a hold for "incidentals". Given that charge and not wanting to pay for the carpet cleaning from the aforementioned spill, I cleaned it myself needing only clean water and a rag from our vehicle. The staff during our stay was pleasant however, when I called 6 days after our stay to ask about the $50 hold that still showed on my bank account, the person who answered the phone was "short” with me. I'm polite, I wanted a little patience, understanding and clarity. That didn’t happen. We are not likely to stay here again, there are better choices in our opinion. Unfortunately for Drury Inn & Suites, our stay at a Tru hotel was a better experience all around."
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