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iStay Hotel Ciudad Juarez

3.5 star property
Travelers can balance relaxation and activity at this Ciudad Juarez hotel, where the indoor pool and fitness center complement nearby shopping opportunities

Choose dates to view prices

iStay Hotel Ciudad Juarez offers a convenient urban retreat with thoughtful amenities. Guests enjoy free WiFi, on-site shops, spa treatments, and a bar. The indoor pool and gym provide perfect activity options after exploring the city center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is Rp1.430.652
Rp1.631.202 total
includes taxes & fees
31 May - 1 Jun

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does iStay Hotel Ciudad Juarez have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at iStay Hotel Ciudad Juarez?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at iStay Hotel Ciudad Juarez on 31 May 2026 start from Rp1.430.652, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is iStay Hotel Ciudad Juarez pet-friendly?

No, only service animals are welcome at the property.

How much is parking at iStay Hotel Ciudad Juarez?

Self-parking is free at this property.

What time is check-in at iStay Hotel Ciudad Juarez?

Check-in start time: 3 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at iStay Hotel Ciudad Juarez?

Checkout is at 1 PM.

Where is iStay Hotel Ciudad Juarez located?

Located in Zona Pronaf, this hotel is within a 10-minute walk of Hospital de la Mujer and Plaza de las Americas. Jaime Canales Lira Stadium and Estadio 20 de Noviembre are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 897 out of 1384 reviews
Rating 8 - Good. 259 out of 1384 reviews
Rating 6 - Okay. 122 out of 1384 reviews
Rating 4 - Poor. 52 out of 1384 reviews
Rating 2 - Terrible. 54 out of 1384 reviews

Reviews

Verified

10/10 Excellent

Gabino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a nice hotel , great breakfast food
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
As expected great stay room was very clean staff very attentive.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ERNESTO

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff was very friendly.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Joseluis

Liked: Cleanliness, staff & service, amenities
Thank you for everything it was nice to stay in the room I've been staying in this hotel since 2012 that's my favorite hotel thank you very much for everything
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Rogelio

Liked: Property conditions & facilities
Hotel super clean, room super nice clean, bathroom idk how to describe need more attention, bathroom needs a fresh paint or something
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Surruge

Liked: Cleanliness, amenities, property conditions & facilities
The place was amazing, hotel staff was friendly. Will stay there again.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean and staff was very helpful. We would defenetly stay at iStay again
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
This friendly and helpful when I checked in. The room was good size and very clean.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities,breakfast was good
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Breakfast is awesome
Stayed 1 night in Sep 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Nice location. Nice room with Heat. Hair dryer and iron.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping Paola does an amazing job, front desk staff super friendly, great place this was my 5th time at this hotel
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not all the room had coffee maker, the hand face towels are too large. It was very noisy at night with people in the hallways. Breakfast was good. Security doesn’t respond upon requests. No exhaust fan in bathroom. Only one card key given. Probably wouldn’t stay again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Saquib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY safe. high quality breakfast. Friendly service. Good AC.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Amanda

Outstanding service
Stayed 1 night in Oct 2025
Verified

8/10 Good

Miguel

Liked: Amenities
Staff was very welcoming and professional. Room was clean and AC worked correctly.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Raymond

This is my culture to place when I’m in Mexico. Everything was good except their breakfast buffet. The kitchen staff is not courteous. They are not friendly. They I’ll have brown on their faces.
Stayed 15 nights in Dec 2025
Verified

10/10 Excellent

Esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Great location service clean. Needs new curtains and some renovating but it's nice and comfortable
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Belem

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was average. Hotel was very comfortable. We had everything close by. Hotel breakfast was very good. We only struggled getting someone to clean and restock our room with towels and toilet paper.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Delicious and complete breakfast. Excellent customer service. We will come back next yesr.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Jorge

The Room Was Ok, Only Thing Is That Everything Look Old And Worn, Had Problem With The Door Security Pin. It Locked Us Out. Sliding Glass Door Lock Inoperative . Staff Was Very Courteous. I Would Stay There Again.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Maria

It was okay. Expedia promotes it having A/C but we could not turn it on because the whole establishment is at a set temperature so during winter off and rooms were hot. Shower pressure for hot water after is slow. Frustrating. Good customer service and breakfast.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room and courteous staff. Five stars.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente.
Stayed 2 nights in Apr 2026