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Ulasan untuk Gateway Inn and Suites

2.5 out of 5
Gateway Inn and Suites
250 Holiday Drive, Clarksville, TN

Ulasan

6,4
Penilaian 10 - Sangat Bagus. 64 dari 251 ulasan" "
Penilaian 8 - Bagus. 62 dari 251 ulasan" "
Penilaian 6 - Cukup Baik. 36 dari 251 ulasan" "
Penilaian 4 - Buruk. 38 dari 251 ulasan" "
Penilaian 2 - Sangat Buruk. 51 dari 251 ulasan" "

6,0/10

Kebersihan

7,4/10

Staf & layanan

5,8/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Selena

Tidak Disukai: Staf & layanan
After a very long drive, I get to the hotel and they didn’t have a room for me. All I got was, whoever was working didn’t write down your reservation. I don’t have a room available. The staff was irresponsible and unapologetic. I wouldn’t recommend this hotel to anyone. I will never try to be cheap again. You get what you pay for.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Mary

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room 108- First room I checked into smelled strongly of cigarettes even though this is a nonsmoking property. There was an outfit dirty panties tucked away in the fold out couch which I found while searching for bed bugs. There was white powder on the nightstand- I was assured by the very pleasant receptionist that it was not what I thought it was, none the less I was offered a different room. Room 101- Second room mostly just smelled musty, old and very very faintly of cigarettes. It wasn’t anything $50 of febreze couldn’t handle. While checking this room for bedbugs I instead found used condoms & mold on the bathroom walls. We did stay 3 nights in the room as my husband and I needed to be in town for drill at Fort Campbell. (A Convenient drive) During my stay I observed 1 housekeeping lady seemingly tasked with cleaning 60 rooms. When I brought attention to how unkept our rooms had been prior to our check in I was informed that the owner has had talks with the only house keeper and then later informed he had torn into her on my behalf. I do not believe the house keeping is staffed well enough to try to hold a single person accountable for the upkeep of 60 rooms. I may be reading into it a little much, but she could be being treated so poorly because she’s non English speaking. Unless you are used to smoking indoors, bring your own towels and bedding as the smell and residue is not washed entirely out between stays. All staff members were doing the best they could.
Menginap 3 malam pada bulan April 2024

4/10 Buruk

Anyssa

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There was roaches in the room, it was dirty, stains on the sheets and the sink had soap residue in it. The TV worked but everything was backwards and had a blue tint to it.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Pauletta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The ladies at the front desk were nice, friendly and it was a joy checking in.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Karl

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bed bugs, cigarette burns all over my room, my sheets were a yellow tint from the cigarette smoke. I asked for a new room and had all the same problems
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Michael

Menginap 2 malam pada bulan Februari 2024

4/10 Buruk

robert

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Mary, N Olmsted

Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Elizabeth

Didn’t have coffee maker in the room
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Teska

Disukai: Staf & layanan
There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Geoffrey

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Kathleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Donald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Its was a relaxing trip.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Rebekah

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Andrea

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great service
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Chris

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
THEY HAVE BED BUGS. I STAYED 15 MINUTES FOUND 3 BED BUGS! The hotel will refuse to give a refund as well!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 18 Des 2023
I'm sorry, the room has been checked by exterminator and there were no findings.

6/10 Cukup Baik

kathy

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 18 Des 2023
Thank you

10/10 Sangat Bagus

Taylor

Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Adrean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Venisa

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
The was dirty
Menginap 2 malam pada bulan November 2023

8/10 Bagus

fredia

Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Me

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I don’t think the room had been cleaned since they opened the establishment. There were drink spills all over the walls, shower head was corroded and there were roaches under the microwave. The beds were washed and cleaned but had cigarette burns and some stains. It was a lot quieter then expected but very sketchy area. A lot of people living there.. The younger lady with dark makeup needs an attitude adjustment but the older lady in the morning was extremely nice. If you have an alternative, use it.
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Levetris

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
It definitely could have been better
U can’t take a bath because their was no stopper. Had to get a different room. I got a king size suite and in the picture I thought it came with a jacuzzi. It doesn’t. Half of the cable channels don’t work and I heard kids running up and down the hallway all day
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Matt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, efficient.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Joseph

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Richard

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The lobby looked really nice. The receptionist was nice. The first room was "non-smoking" but smelled like an ashtray. The nice receptionist offered a different but it smelled like weed. We tried a 3rd room and it smelled like a slightly cleaner ashtray. We checked out immediately.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Monica

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ants, roaches, smelled like cigarettes. No coffee for room. Lights flickering, tv sound was out of sink on all channels, patched walls not painted. DUMP!
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is the best hotel room I have ever stayed at in my life. Everything at this location is immaculate. My wife and I only stayed one night but I will never forget how wonderful the staff and facility were. Everyone I encountered was so kind and professional. The room itself was undersold by its pictures online. When we entered the room my wife and I were speechless. The room was everything we ever could have hoped for and more. Everything was clean and well maintained. The television was crystal clear and the bed was one of the most comfortable I have ever slept on. Thank you Gateway for your legendary hospitality. I can’t wait to travel again so that I can plan a pit stop at my new favorite hotel.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Management pada tanggal 18 Sep 2023
Thank you so much for your kind words! We will be looking forward to your return.

2/10 Sangat Buruk

Benjamin

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Needs to be cleaned and remodeled
You get what you pay for, I was not expecting luxury for $77, but I was still very disappointed in the cleanliness and appearance of the room. Very old looking and not properly cleaning conditions. Didn’t stay the night.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Kelly

Menginap 1 malam pada bulan September 2023

4/10 Buruk

Craig, Plant City

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Pat

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Lady at desk very nice, carpet nasty, mirror dirty, felt unclean.
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Tahithia

Tidak Disukai: Kebersihan
it was a nice hotel..could use a few upgrades but they were nice ,friendly and helpful. I would stay again :)
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quiet
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Tina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2023

4/10 Buruk

Terry

Menginap 1 malam pada bulan Juli 2023

6/10 Cukup Baik

Emily

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Randolph

Menginap 2 malam pada bulan Juni 2023

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, kenyamanan kamar
Not so good. Walked in and it smells like mold. Carpet is semi wet/sticky feeling. The have holes on there walls not patched.
Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Amanda

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Sonya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very friendly staff and room was very nice.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Mgt pada tanggal 1 Jun 2023
Thank you for your kind response.

8/10 Bagus

Leslie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It was great for the price
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Mgt pada tanggal 1 Jun 2023
Thanks so much!

8/10 Bagus

Dawn

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Mgt pada tanggal 1 Jun 2023
Thank you!

10/10 Sangat Bagus

Crystal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awesome
Menginap 4 malam pada bulan Mei 2023

8/10 Bagus

noelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Mgt pada tanggal 1 Jun 2023
Thank you

2/10 Sangat Buruk

Sierra

Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

Sherry

Menginap 1 malam pada bulan April 2023

4/10 Buruk

Maria

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
You ask for towels and wash rags and they wouldn't let you have them we slept all day and need some and wouldn't let us have any there was 4 of us
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Antolin

Menginap 4 malam pada bulan April 2023

4/10 Buruk

Gene

Tidak Disukai: Staf & layanan
Gave away my nonsmoking room
Menginap 1 malam pada bulan April 2023