"We just returned from a wonderful two-night stay at The Resident, Liverpool. The hotel is absolutely gorgeous; our room was lovely, and the kitchenette was a fantastic, thoughtful touch.
On our first night, we noticed some noise from the local nightlife. Since we’d forgotten to pack earplugs, we asked reception if they had any on our way to breakfast. Not only did they provide them free of charge, but by the time we sat down for breakfast, I had an email from the manager offering to move us to a quieter room. We hadn't even asked for a move, so this proactive service was a brilliant surprise! They even handled the transfer of our belongings while we were out exploring. The staff truly went above and beyond to ensure our stay was perfect. We won’t hesitate to return and are already looking forward to trying other Resident locations."