Hotel dekat Club Cal-Neva Casino

"My husband booked this hotel because he thought it was cool that it was an older building and the rooms were only in the 2nd and 3rd floor above a bar & restaurant. The room looked cute- modern decor in an old building. I’m not a neat freak but I do inspect the room. We hadn’t touched the bed and right there under the decor pillow lay two long stands of hair that was clearly not either of ours. Yuck. In the shower, I found several pieces of hair. The sink didn’t look clean, either but I had...

"While this is an older building, the room was very clean as we're all the amenity spaces. "

"It’s a clean and newer hotel, so that’s nice. Staff kindness and amenities offered are bare minimum, they don’t go out of their way as far as “hospitality”. No housekeeping services, no pool, no fridge or microwave in room. For the price point I would go elsewhere next time."

"I recently stayed at the Courtyard Reno Riverfront, and this experience was deeply disappointing—especially as someone who joined Marriott with high expectations. I have been a Hilton Diamond member for years, and I specifically chose to try Marriott to compare the level of service and hospitality. Unfortunately, this stay fell far below what I expected and has left me extremely disappointed. First, the front desk service was unacceptable. The staff member who assisted me (a woman with a nose...

"Clean and courteous staff"

"Quiet, clean room. Breakfast was excellent."

"Clean room great staff casino paid out"

"The Element is a great hotel for Reno. Their breakfast was amazing! The rooms were nice and clean. The staff was extremely polite and helpful. The bar was fabulous as well. The hotel does a lot of little things for the guests which was appreciated such as a happy hour, water and coffee available anytime. The only draw back is the hotel is located on a busy street so it can be loud in the evening."

"The area was in an industrial part of town and not the best part of town! Parking was OK. The hotel staff was very good. We didn’t have any interaction with the housekeeping staff other than getting clean towels. The breakfast was very good and the breakfast staff was very accommodating. The only thing negative in the room was I didn’t have a very comfortable chair and there was no counter space in the bathroom."

"Nice stay"

"I did not feel safe staying here. The room smelled like stale cigarettes. There was not much left of a lumpy mattress. The walls were so thin I didn’t get much sleep. A homeless guy in a wheelchair was right outside my door when I left one time."

"The actual room was ok. Clean and with the amenities one would expect. But the hotel is situated in a seedy neighborhood. Outside the hotel there are enough homeless people with visible mental health problem roaming around - at some point one guy was emptying the trash right outside the hotel shouting various things. I think it gave my 14 y.o. daughter a renewed appreciation for where she lives. "

"Just awful. The staff was friendly, but overloaded. Sheets were gross and had cigarette burns. The room smelt terrible."

"Cleanliness- beds with stains, the smell was bad( smoke)bathroom,parking lot also dirty. Loud noises very late at night that lasted into the early hours of the morning. The staff was ok, but not the best. Not worth the money we paid. "

"Horrible. Long story but The front desk was not knowledgeable, and no one knew protocols and just made up stuff as they pleased, and when I tried to address the matter they hung up on me. Would never book or stay with this company again. I escalated my experience to the franchise and they too had issues contacting and communicating with this property."

"Estaban las sábanas y las cobijas sucias tuve que pedir nuevas y de pilón me toco ponerlas ami y aparte el piso estaba un cochino no lo limpian para meter al siguiente cliente una porquería de hotel para el precio tan caro"

"First of all, we were booked and put in a smoking room, I’m guessing because we booked through Expedia. We had 2 rooms and they were both booked as smoking. Multiple calls were just met with no non-smoking rooms are available. One whole day we had to experience a jack hammer or air hammer breaking of concrete in the room above us. This went on for 8 hours. Couldn’t stay in the room. Calling the desk resulted in we’re at full capacity and can’t move you, and are unable to refund room charges...

"Very clean and pet friendly."