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Ulasan untuk Homewood Suites by Hilton Colorado Springs-North

3 out of 5
Homewood Suites by Hilton Colorado Springs-North
9130 Explorer Dr, Colorado Springs, CO

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 423 dari 773 ulasan" "
Penilaian 8 - Bagus. 192 dari 773 ulasan" "
Penilaian 6 - Cukup Baik. 81 dari 773 ulasan" "
Penilaian 4 - Buruk. 46 dari 773 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 773 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,0/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Joyce

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The property is under renovations. So parking was limited due to dumpsters. Wallpaper was being repaired as well as other areas. But the staff is fantastic.
Menginap 4 malam pada bulan Mei 2024

6/10 Cukup Baik

Deven, Rochester

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
The hotel is in the process of renovation. If I knew that ahead of times, I would have reserved another hotel nearby. The hotel facilities are average hence the renovation but the location is safe and quiet and close to restaurants and interstate highway.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Taves Maciel pada tanggal 20 Mei 2024
Dear Deven,I appreciate you taking the time to write this review. We understand how this renovation project can be disruptive to our guests. We hope to have you come back once the renovations are done.

6/10 Cukup Baik

Adam

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Worn out furniture, room need refresh, paint, deep cleaning.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Taves Maciel pada tanggal 9 Mei 2024
Thank you for taking the time to write this review. We understand your concerns. We are currently undergoing a full renovation at the hotel to address the issues you mentioned. We hope you will stay with us again once they are finished.

10/10 Sangat Bagus

Fiona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All staff was great as always. They are updating the property so there was work being done. But it was quiet and clean.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Taves Maciel pada tanggal 6 Mei 2024
Thank you for the review. We are excited to have the renovations completed within a few months. Please stay with us again once everything is updated.

10/10 Sangat Bagus

Katherine, Westcliffe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very courteous and friendly.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Taves Maciel pada tanggal 6 Mei 2024
Thank you for the comments about the staff. We work hard to exceed our guest's expectations.

4/10 Buruk

Par

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The property is in the process of being remodeled. I'm sure it will be lovely when finished. It was a bit rough at this point.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Taves Maciel pada tanggal 6 Mei 2024
We look forward to having you stay with us again soon.

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in service was excellent, very friendly and helpful.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Taves Maciel pada tanggal 6 Mei 2024
We look forward to seeing you again very soon!

10/10 Sangat Bagus

Veronica

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Taves Maciel pada tanggal 6 Mei 2024
Thank you

10/10 Sangat Bagus

José

Will stay here again
Tricia was very nice and friendly, breakfast area was clean and good looked good. 😌
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Hans

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The staff and housekeepers were very helpful and friendly. The breakfast was nice. The location was perfect especially since it snowed for 36 hours. The hotel is being renovated but I didn’t hear any noise. The bedding and pillows were old and uncomfortable. I have never had a room with such oddball bedding. Please update that along with the building.
Menginap 4 malam pada bulan Februari 2024

10/10 Sangat Bagus

Robert, Golden

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were all so friendly and accommodating! The breakfast spread was fabulous. The property was very quiet.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Sangat Bagus

Orville

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice place
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our stay. Rooms were nice and location was very convenient
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

6/10 Cukup Baik

Josephine

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

8/10 Bagus

Mariah De La

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great breakfast, except on the last day a woman started cleaning breakfast up at 9 & we were told breakfast was over at 10.. room was very spacious, parking was great. Amenities were great as well. Will defiantly stay here again
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review, I will look into the situation with breakfast and make sure we honor the times posted for your next stay. We look forward to seeing you again!

4/10 Buruk

Ginger

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
There was trash piling up outside of the elevator the night we arrived. It still had not been cleaned up at 10:30 am the next day, in fact, more trash had accumulated. Our microwave was dirty on the inside. There were deep gouges in the living room wall.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Hello and thank you for taking the time to submit a review! I will personally speak with housekeeping to make sure these issues are addressed, and we hope you will consider us again for any future stays.

4/10 Buruk

Caroline

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Sangat Bagus

Thomas

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean, staff friendly & helpful, & it's nice to find a pet friendly place for my animals. Would definitely book this hotel again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
UNFRIENDLY STAFF
"I was there for a business trip. The staff was not helpful at all. I had a really bad accommodation experience."
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Lillyanna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Sangat Bagus

James

Bepergian bersama hewan peliharaan
Disukai: Fasilitas, kondisi & fasilitas properti
Very nice quiet n clean
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was very comfortable and convenient. We stayed for several days, prepared several meals, and felt very safe. The staff was very helpful, the Continental breakfast was great, and the bed was comfortable. Will definitely be back.
Menginap 2 malam pada bulan November 2023

4/10 Buruk

Joshua

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Plenty of parking! We were driving a uhaul with a car in tow. Specifically chose to stay here after looking at a satellite image of the parking lot and seeing that I wouldn’t get us stuck!
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Edgardo, Hollywood

Menginap 2 malam pada bulan November 2023
Tanggapan dari Front office Manager pada tanggal 2 Feb 2024
Thank you so much for your review! We look forward to seeing you again!

8/10 Bagus

David

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Linette

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The hallway to our room had wallpaper coming off of the wall and being stapled at random places.
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Paul

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
This is an older and dated hotel (and smells that way). I made several complaints to the front desk and none of the issues were addressed. For example, I advised the male front desk person the day after we arrived (Friday) that the hand shower holder was broken and that the toilet kept recirculating every 10 minutes, making it extremely hard to sleep at night. Neither was done. The following morning (Saturday), I spoke with a young lady at the front desk about the same concerns in addition to requesting the room be cleaned. Again, nothing was done by the time we got back that evening. A third time (Sunday), I complained to the same young lady at the front desk and again nothing was done upon our return that evening. I spoke with Aubrey at the front desk that evening and she said she was the only person at the front desk and couldn't send any replacement towels or pick up the garbage. Now we're on day 4 of the same towels, garbage, and bed sheets. Absolutely unacceptable. In addition, she said she couldn't offer anymore help because I booked through Expedia. What difference does that make?? I paid for the stay upfront AT THE HOTEL FRONT DESK so what does the booking process have to do with the staying experience at the hotel?? I talked with Expedia and they said they would send an email to the general manager that evening (Sunday). It is now Thursday (a week after arrival) and I have yet to hear from anyone at Homewood. Extremely disappointed.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari FRONT OFFICE MANAGER pada tanggal 3 Nov 2023
Hello and good afternoon,I was hoping to have a chat with you in regard to multiple issues you had during your stay at our hotel. First off, I want to again thank you for your feedback and apologize for the experience you had. These kinds of things I take very seriously and make sure I do all of the investigation and research possible to get to the bottom of what happened. I was able to speak with maintenance and confirm that a request was put in for your room in which the toilet issue was resolved. Housekeeping services are provided every 2nd day, with a refresh and full-service rotation every other visit. Another thing to note is that the hotel unfortunately does not houseman after 4pm and the front desk is unable to leave the desk unattended. After speaking with housekeeping, I able to confirm your room was in fact provided services during your stay. I am unable to provide any further compensation or refunds. I hope you have a wonderful day and if you're in the area again I hope you will consider our hotel again!

8/10 Bagus

Katie

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very friendly staff and overhall good experience
All the staff was very friendly and helpful. Breakfast each day was changed up a little with hot items and delicious. Only negative thing was there were slight things in the room such as dirty tissue in the night stand and toilet was struggling to flush. Everything else was very clean and overall comfortable. I would stay again.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari FRONT OFFICE MANAGER pada tanggal 3 Nov 2023
Thank you so much for your review I am glad to hear you felt at home with us and enjoyed breakfast! I hope to see you again soon!

10/10 Sangat Bagus

Erica

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly and efficient.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari FRONT OFFICE MANAGER pada tanggal 3 Nov 2023
Thank you so much for your review I will let my staff know what you thought of your stay! Hope to see you again soon!

10/10 Sangat Bagus

Ida

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Roger

Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The property is starting to show some signs of wear (i.e. the wallpaper in the hallways is beginning to curl off of the wall at the baseboards and at the corners, cracked soap bar holder and tub in the shower, etc.) and needs a good 'once over.' No one cleaned my room when I specifically asked for housekeeping at the front desk on day #4 of a 6 night stay (I guess they forgot). No hand towels were available when I asked in person at the front desk. It was just a bunch a little things that didn't get taken care during my stay that makes you think, "Why am I staying here?" On a positive note, the breakfasts are pretty good!
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Paul S FD Manager pada tanggal 23 Okt 2023
Hello and good afternoon!I want to first off thank you for your review and feedback!Here at Homewood suites, we strive to provide the best service possible so that you feel comfortable and at home. It sounds like you had some issues during your stay in regard to housekeeping and I want to apologize for this. I will personally speak with housekeeping and make sure this kind of thing never happens again. I'm glad you enjoyed breakfast, and I would like to let you know that though the building is older we are actually due for renovations starting in the next couple of months. The entire hotel will be updated, and I encourage you to come back and stay with us once renovations are complete so that you can see all the amazing changes we have made!

8/10 Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Paul S FD Manager pada tanggal 23 Okt 2023
Thank you for sharing your experience! I hope you enjoyed your stay, and we would love to see you again!

8/10 Bagus

Sharon

Bepergian bersama keluarga
Disukai: Kebersihan
It was what we needed for our 4-day family trip
We had the suite with a king bed, full kitchen, fold-out couch and bath. When we arrived to the room there wasn’t any “welcome” material showing tv channels, breakfast times or surrounding restaurants or shops, so I had to call the front desk a couple times to ask questions. We missed breakfast on Monday because the breakfast times are different on the weekend, but we didn’t have that information available to see that. The fold-out couch didn’t have any sheets on it, but my husband wanted to sleep on his portable cot anyways so the kids and I slept on the king bed. We could have asked for sheets but seeing the large stain on the mattress made it less inviting to sleep on. Other than those couple things, our stay was nice. The room was fairly large (good room for a young family) and the kitchen was easy to use. We didn’t request room service to our room so I can’t speak on that. Their breakfasts were hot and fresh, and had a nice variety of food items.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 13 Okt 2023
Hello and good afternoon!I just wanted to first thank you for staying at our hotel and taking the time to leave this feedback. Here at Homewood Suites, we strive to give you the best overall experience and make sure you feel at home. It does sound like your experience was not completely without issues and I want to apologize for any inconveniences you may have experienced during your stay. We are due for renovations here in the next couple of months and I hope you will consider us again for your future travels, so that you can see all the changes we have made!

6/10 Cukup Baik

Jordan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The hotel staff was good. The condition of our room was not great. It was not as clean as we hoped it would be.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 12 Okt 2023
Hello and good afternoon,I first off want to say I appreciate you taking the time to give us feedback. Here at the Homewood suites, we strive to make you every experience is perfect, and you feel at home when staying with us. I also want to apologize for your issues with the condition of the room. This is something I will work with Housekeeping to ensure it will not happen again. We are due for renovations in the next couple of months and I hope you will consider staying with us again for your future travels, so that you can see all the wonderful things we have done!

8/10 Bagus

Wesley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel
The room was clean and maintained.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 12 Okt 2023
Hello and good afternoon,I first off want to say I appreciate you taking the time to give us feedback. Here at the Homewood suites, we strive to make you every experience is perfect, and you feel at home when staying with us. We are due for renovations in the next couple of months and I hope you will consider staying with us again for your future travels, so that you can see all the wonderful things we have done!

10/10 Sangat Bagus

Wendy K

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you so much for your review! We are glad you had a great experience, and we hope to see you again!

8/10 Bagus

william

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place the couch is uncomfortable
When we checked in they gave us wrong room. So we went back down to counter they said we didn't have anything left with king bed. We ask can we get one tomorrow. She said if there is one available that we can. So in the morning we ask if they got the right room for us. They gave us a letters on we should went to their website not a third party website. They gave the right room. We have to move are stuff soon as possible before the house keepers come. So that should like to me they had the right room when we checked in.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
I sorry to hear about your check in experience with not receiving the correct room. It seems like we were able to correct this on the second day. I'm glad your overall experience wasn't affected to much by this, and we appreciate your review! Thank you for staying with us and we hope to see you again!

10/10 Sangat Bagus

Miguel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

4/10 Buruk

Michelle

Tidak Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you so much for your review. I'm sorry your stay wasn't a 10 out of 10. We strive to provide the best experience possible and hope you will stay with us again soon!

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan September 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

6/10 Cukup Baik

Danielle

Disukai: Kebersihan, staf & layanan
It’s an older property, but for the most part
Menginap 1 malam pada bulan September 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Great news the property is due for renovation in the next couple of months! We hope you will come back and can see all of the new and beautiful changes we have made to the hotel! Thank you for taking time to leave us a review and we hope to see you again soon!

8/10 Bagus

Bradley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly and helpful staff.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for your review! I will inform by staff of what you have said and hope next time you stay with us you will give us a 5 out of 5 rating! Thank you again and look forward to seeing you soon!

10/10 Sangat Bagus

Kylee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The staff was super friendly and the room was nice and clean and spacious.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

10/10 Sangat Bagus

Kathleen

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

6/10 Cukup Baik

Marla

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Kathy

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Ok
Traveling with 4kids we needed a larger room. Our room fit the bill. But there were several things that needed repair. The curtain was torn and the shower curtain was falling down. They advertised cable tv but we only actually only got 7-8 channels. The kitchen floor was grimy, when I wiped up a small amount of water the towel was dirty. Furniture needs to be updated. The sofa bed mattress was nothing but springs. Also someone had kicked in the bathroom door and it wasn’t repaired. Breakfast was great and the room was reasonably priced but I expected more from Hilton.
Menginap 3 malam pada bulan Juli 2023

10/10 Sangat Bagus

Alejandro

Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

10/10 Sangat Bagus

Amanda

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Paul Sandoval Front Office Manager pada tanggal 9 Okt 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

8/10 Bagus

David

Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Lauren

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible night stay
We arrived at the hotel around 8pm at night. At that time we were told that the hotel was overbooked and there was no room for us. I guess all the hotels in the area were at full compacity as well. After discussing for quite some time, the receptionist said she could give us a room that was technically out of service due to no AC. We went to look at it and it was not cleaned and hot. A worker offered to clean in for us and so we waited about an hour and then stayed in the hot, No AC room for the night as it was our only choice. Unfortunately we did get any sleep that night. The hotel said it was compensate us the stay but did not have any access to our information as we booked through a 3rd party
Menginap 1 malam pada bulan Juni 2023