6/10 Cukup Baik
Catherine
10 Agu 2025
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Mid-stay, Sierra at the front desk was my saving grace. But upon check-in, they gave me an extremely filthy room which I called the front desk about and asked if I could at least have the beds cleaned because the sheets and everything were so filthy. It looked like nobody had cleaned the room. So, the front desk guy said he could send someone up to clean it or he could give me a new room and I said please yes a new room. However, he did not give me a new room, just sent new bedding. Saw some baby cockroaches crawling about in the night. I complained about it again the next morning to Sierra who gave me a new room that was completely clean and much better. There are a lot of unhomed people lurking about the property outside and some people that I witnessed are spending the night in vehicles in the parking lot. No comforters on the beds. Just a sheet and a small thin throw blanket. It’s dog-friendly and the coffee is good. Sierra is an absolute gem. She did all that she could to ensure the stay was acceptable.
Catherine
Menginap 2 malam pada bulan Agustus 2025