2/10 Sangat Buruk
Joy
Bepergian bersama keluarga
1 Nov 2025
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
First you have staff that are rude and do not seem to know anything about the hotel nor do they seem to care. Let me help you out: Room 316 we complained that the AC never stopped running therefore we froze the entire 3 days we stayed keep in mind the temperature outside was 56 to 60 degrees the nights were low 50's! We flew in for our son's Fort Jackson graduation. Then our tub filled to shine deep as we rushed through a shower as to NOT FLOOD THE FLOOR!! The lady at front desk answer to our hotel room issues were um I don't usually work here this is not my hotel I'm just filling in-REALLY? We asked for maintenance LMBO-her response IDK if they have anyone who is maintenance here-OMG! Then she moved us to a room where the door had wood missing near the lock as if someone used a crow bar tonbreak in the room- ARE YOU SERIOUS!! So we had to decide either freeze or our safety! We decided to live to see our son's graduation so we went back to room 316 to face the freezing cold and the Noah Arks bathroom! We are Diamond Elite Members this is by far the absolute worst hotel stay ever! Not to mention your GM Hutchinson is rude and short tempered ! I approached him about breakfast being out except for some black bananas, tiny apples, grits, pancakes! There was no milk, eggs, bacon, sausage, apple juice nor orange juice! The time of my complaint was 745 am, breakfast is from 630-930! His response we are out- wow as sadly families with kids continued to come down for breakfast!
Joy
Menginap 3 malam pada bulan Oktober 2025
