"This is a truly beautiful hotel with stunning surroundings and a wonderful atmosphere in many respects. A special mention must go to the General Manager, who was exceptionally personable and genuinely invested in ensuring guests had a great experience. As does Damian at reception.
Unfortunately, our experience around the pool was a huge disappointment. I've never stayed at a hotel where there appeared to be so few rules or so little enforcement of them for children. The pool area was regularly chaotic, with children jumping, shouting, splashing other guests, and generally treating it as if there were no boundaries. Many parents seemed completely uninterested in supervising their children's behaviour.
Equally disappointing was the lifeguard, who had little to no authority. Despite the disruption, there was no attempt to enforce even basic pool etiquette or ensure all guests could enjoy the facilities safely and peacefully.
It's such a shame because the hotel itself is fantastic, but if you're travelling as a couple or looking for a relaxing break without children, I would think twice before booking. Families with young children will probably love it, but those seeking a peaceful holiday may find the pool area frustrating and far from the tranquil experience the rest of the hotel promises."
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