Crockham Hill hotel guide. PubLove hotel in Crockham Hill, Edenbridge

"I’m had a double room, it was big, comfortable and clean. Staff were poor, the management of check-in wasn’t good. The property is difficult to navigate. The free boat to Canary Wharf is super convenient. All I’d say about the hotel is it is technically a hostel, if you go with that in mind you’ll be surprised if you expect a hotel, you’ll be disappointed"

"Excellent view"

"Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property. "

"Tired hotel , air conditioning does not work despite reporting it not fixed , noisy , then maintenance knocked very early to fix on day of checkout"

"Common areas incredible. Rooms were spacious. Views were, as expected, great. Breakfast was particularly good quality. "

"Fantastic hotel in a convenient location, with very helpful and friendly staff."

"Staff were brief, it was clean and great for an over night stay. The bathroom is a little bizarre. Tbe shower wets the floor and if you need to use the bathroom aftet a shower you get wet feet for the rest of the stay. "

"Clean room, curtain and light controls at the bedside. Excellent and attentive staff. Bus stop right in front of hotel and a short walk to Vauxhall station. Great location and view of the river. "

"Overnight stay for early flight morning departure. "