10/10 Sangat Bagus
michael
Bepergian bersama keluarga dan anak
1 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What makes sala amazing is Tram Tran and the rest of the staff. Never been to a hotel where the entire staff makes you feel this welcomed and willing to help. I had originally booked my stay and double booked at another as plans changed and didn’t make adjustments before the deadline. 100% my fault. Reached out to Expedia staff, they did jack all. So i simply accepted and paid for the mistake. Went their first day to check in and was surprised to see fresh fruits in my room. Since I wasn’t staying for the first few days I simply asked front desk to see if I can save the fresh fruits as I wanted for my kids on my return. Tram was confused because she heard I wasn’t using the room for the first few days and yet it was fully paid for the week. I simply said I made a mistake, doubled booked and went on to my other resort. Later that day I got a call from the Tram from front desk saying she was able to adjust my booking and refund me for two days to my surprise. I never asked for it, she just took ownership of my situation from our small talk and went above and beyond. Her name is Tram Tran. Any company would be lucky to have her and this should be an example of excellence. I could not be more impressed with her. Thank you Tram.
michael
Menginap 7 malam pada bulan Maret 2026
