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Ulasan untuk Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
1015 Elm St, Dallas, TX

Ulasan

6,4
Penilaian 10 - Sangat Bagus. 249 dari 1003 ulasan" "
Penilaian 8 - Bagus. 192 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 183 dari 1003 ulasan" "
Penilaian 4 - Buruk. 172 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 207 dari 1003 ulasan" "

6,4/10

Kebersihan

7,2/10

Staf & layanan

5,8/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Denisse

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Rude
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Luis, Sherburne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Kelly

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Staff was unwelcoming and abrasive and announced my room number to the whole lobby. Air conditioner/heater in the room was extremely noisy. Not really a safe place for Uber drivers to pull up at the front door.
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Emily

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

karen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Me parecen bien las instrucciones y la seguridad
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Janis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is located near the Dart station, making it convenient to travel around the city. Rooms are laid out well for maximum comfort & efficiency. The one downside of the room was the air conditioner. It was very noisy, and left the room either too warm or too cold. But other than that, I would recommend this hotel.
Menginap 4 malam pada bulan April 2024

6/10 Cukup Baik

Barry, NORTH

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Bathroom sink had very low water pressure. No ice makers worked on any floor.
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Michael

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Horrible do not say here at any cost!!!!! Most the staff there are horrible and nasty. I wish I got the name of one of the front desk clerks he was great and fixed everything for me. But other than that. Never again. I was told I could have a late check in and they gave my room away so I was stuck with out a room for the night and had to stay at a different hotel for the night, didn’t want to even help me and blamed it on expindia. Let not talk about the rooms dirty smelled of smoke and the shower was broken, had to be moved in to a different room. Sooo Again do not stay at the hotel,
Menginap 2 malam pada bulan Februari 2024

6/10 Cukup Baik

Kevin

Disukai: Staf & layanan, fasilitas
The staff was nice and really helpful. The housekeepers was amazing with cleanliness and being friendly. The only downside was my first room had a crack in the window that made a lot of noise. The staff was kind and switched my room with no problem. Will definitely be booking again
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Anusilia

Great location to all the downtown attractions. Staff were nice and helpful . The area outside the building had homeless people but other than that for the price of the hotel , it’s a good deal.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Moses

Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

Christopher

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property was very dated. The carpet was old and dirty looking in the room and hall. The door to the room was not snug and there was a light leak around the bottom and side of the door. The garage was dirty and smelled bad. I was disappointed with the stay from such a hotel.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Joel

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Low water flow on faucet. Alarm went off by accident, i think, and it took half an hour to stop it. It’s more towards the end of downtown. Area didn't feel safe.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

William

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Common areas of hotels were always dirty staff takes extremely long time for requests and half clean rooms
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Anayansi

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

lindsey

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked here for Sunday checked in on Sunday morning n then i checked out the same day mind you i already payed for the hotel . When i checked in n when i was checking out they were trying to charge me again ? It didn’t make sense to me The lady said it’s because you checked in at 1am and it count as Saturday i was confused. i just don’t understand but the stay was okay nice area view of the city but other then that it was okay
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Valentina

Bepergian bersama teman
Tidak Disukai: Kebersihan
I paid almost $500 with the $150 included for the deposit. There was poop on the side of the bathtub and toilet, the sink and tub was clogged. Housekeeping was called and i watched him "clean" the bathroom and still miss the poop on the side of the toilet and i assumed he had cleaned the poop off the side of the tub, but nope! Maintenance came twice to unclog the sink and bathtub. Housekeeping just tried to open our room door instead of knocking. I honestly should have gotten at least sone of my money back. Its ok though ill never stay there again.
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Robin

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Cheryl, Mapleton Depot

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location near the convention center
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Liked my stay
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

roland, san antonio

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Train station an bus station next to hotel large number homeless people surround the building
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 4 Mar 2024
Dear Roland,Thank you for your comments and your opinion.

8/10 Bagus

Jennifer

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 28 Feb 2024
Dear Jennifer,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Sangat Bagus

Olga, Garland

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 27 Feb 2024
Dear Olga,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Sangat Bagus

Jorge Humberto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Súper bien ubicados!!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 20 Feb 2024
Dear Jorge Humberto,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Sangat Bagus

Mike, PUERTO AVENTURAS

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We came to town to attend a hockey game and stayed here since they offered parking, near restaurants and we could walk to the game
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 17 Feb 2024
Dear Mike,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and hope you enjoyed the game. Thank you again for staying and we wish you many happy returns.Sincerely,Brian Angerer

10/10 Sangat Bagus

Orlando

Tanggapan dari Director of Operations pada tanggal 19 Feb 2024
Dear Orlando,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Cukup Baik

Anthony

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Gower, Mount Pearl

Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The good - My room was incredibly clean. It was one of the cleanest hotel rooms I have ever had. The staff, including the cleaning and maintenance staff, were friendly and helpful. The bad - Arriving at the hotel, the drop-off area was blocked with traffic cones. Therefore, I felt I had to risk getting a parking ticket to check-in. The parking garage was very dirty, with broken glass on the ground, old fluorescent tubes, etc. The heater in my room also didn't work the first night and I awoke at 5am to a freezing room. I had to request a repair twice for the following night. The patio furniture on my balcony was also missing bolts. The refrigerator in my room also needed to be defrosted. When I arrived, the curtain in my room was also pinched out the patio door and was wet. Overall - I respect this is an older hotel, so I expect some cosmetic issues, such as peeling wallpaper, leaking patio doors, etc. I believe this hotel suffers from management who fail to prioritize regular maintenance and inspections to ensure a safe environment and a positive guest experience. The issues I observed are easily corrected and avoidable, and I don't believe the frontline staff are the issue as my experience with them was excellent.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 14 Feb 2024
Dear Gower,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we did not meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Bagus

ouel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente ubicación y muy rico el desayuno.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 14 Feb 2024
Dear ouel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Cukup Baik

Robert

Bepergian bersama keluarga
Disukai: Staf & layanan
Good location in downtown Dallas within walking distance to tourist destinations. Easy freeway access. Absurd traffic noise for being on the 19th floor. Wheelchair accessible room had very narrow space between the beds making getting in and out of bed difficult. There was no soap in the room on arrival. Restaurant in hotel was not very good. Parking garage was cramped and smelled so strongly of marijuana that I expected a drug bust at any moment. All in all, the property was much less premium than I had anticipated.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 12 Feb 2024
Dear Robert,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there was traffic noise. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Bagus

Sylvie

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Property well located and balcony give you a great view of Dallas. Full size fridge in the room was great . Pool was closed as it open only mid March. Restaurant was closed but great restaurants nearby walkable distance. Room and Bathroom need some updates including the patio door.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 17 Feb 2024
Dear Sylvie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Cukup Baik

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The door to the bathroom did not close and shower was missing a liner. The coffee maker was missing. The plug could not support the microwave. Half of the elevators were not working and first floor stairwell had a bunch of stuff in it you had to step over to use the stairs.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 12 Feb 2024
Dear Elizabeth,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there were power issues in your room. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

6/10 Cukup Baik

Jonathan

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 9 Feb 2024
Dear Jonathan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you the best.Sincerely,Brian Angerer

10/10 Sangat Bagus

Yanice, Dallas

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Only up and down fall we had a great view but dallas stay lit if you have a balcony and will be a little noisy we used the room as a friend birthday sleepover so we didn’t leave but there are a few walking distance spots and uber and bus ride away we had fun even when the microwave and tv cut off because the have a ghetto plug in system in one area of our room 8/10 will book again
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 5 Feb 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

8/10 Bagus

Randy

Disukai: Kebersihan
Property was average.. nothing above normal as far as amenities or location. The hotel itself was clean and staff were attentive and friendly.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Director of Operations pada tanggal 5 Feb 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Sangat Bagus

Maricel muro

Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cool
Tanggapan dari Director of Operations pada tanggal 31 Jan 2024
Dear Larry,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many cool returns.Sincerely,Brian Angerer

8/10 Bagus

Loraine

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the location - I could walk to the attractions in the downtown area. I liked having the bar/restaurant on the property. The only complaint is that the breakfast was all or nothing - a buffet - you could not order something a la carte or smaller.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 29 Jan 2024
Dear Loraine,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Cukup Baik

Ferdinan, San Leandro

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 29 Jan 2024
Dear Ferdinan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

6/10 Cukup Baik

demont

Disukai: Kebersihan, staf & layanan, fasilitas
No truck or suvs are able to fit into garage. Also showers drain very slow.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 26 Jan 2024
Dear Demont,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Cukup Baik

Daniel, Fort Worth

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Director of Operations pada tanggal 24 Jan 2024
Dear Daniel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

8/10 Bagus

Marco

Bepergian bersama teman
Disukai: Kebersihan
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 22 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

8/10 Bagus

Walter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DSC convention
Needs some maintanence. Coffee pot didn’t work. Refrigerator turned off. And pan full of water. Nice security/feel safe. Close walk to convention center
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 22 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
I will never stay there again
It was my daughters 8th birthday road trip. Thats all she wanted and I heard great things about the Dallas aquarium, so that was our destination. I wanted a place next to the aquarium. Well, I booked the hotel for 2 days and the total cost was supposed to be 340 including the extra for the balcony room. After the purchase I look at the receipt and I was charged 380 and an extra 20 dollars for another person was added for each night. Well, I get there to check in, they are trying to charge me an extra 75 dollars per night, for just in case charges, plus trying to charge me an extra 56 dollars in taxes, which the 56 dollars in taxes were on the original purchase price. After a lot of disbelief and showing the receipt. I ended up paying 384 which was above the special booking price. Ok... well the ice machines on every floor, but floor 11 were broken, nasty, smelly, moldy. Floor 11 apparently was in good condition because thats the floor the boss stays when they come, the room was so cold. The entire bed frame broke when we sat on it. It was 7 degrees in dallas, and the heater never warmed our room up, and it was impossible to even take a shower. They sent maintenance to fix heater twice, then asked to deal with the bed because it would take too long to fix. We were never offered another room, another bed. After paying almost 200 dollars a night, I was very upset and if I had the money, I would have chosen another hotel and not finish our trip there.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 22 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are very sorry that your experience was such a failure due to the misunderstanding of rates, taxes and courtesy holds. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

2/10 Sangat Buruk

bernie

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 22 Jan 2024
Dear bernie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry to see that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean Room and Great Customer Service.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 22 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Unclean
This was the cheapest option to stay downtown but I was still surprised by the lack of cleanliness. The floor of the lobby is gorgeous, but my room was definitely not. There was poop in the toilet when I walked in that had obviously been there for awhile, the carpet outside the bathroom was soaked, and the floor of the bathroom was covered in a sticky material. This location downtown is great, and the price would have been great as well if my room didn’t have those issues. The hotel has great potential, it just needs a new cleaning staff.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 15 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, fasilitas
Breakfast buffet was too expensive if not included. Hotel bar had nothing on the TVs. Paid extra for cityview which was only a small window that was extremely dirty. Overall the staff are friendly and the rooms were decent and clean. Close to many restaurants and walking distance to Dealey Plaza, Aquarium,and museums.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 15 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Sangat Bagus

Perla

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 5 Feb 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

2/10 Sangat Buruk

Thiago Henrique Martins

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Director of Operations pada tanggal 15 Jan 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer