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"theres a weird smell in the room when we first get inside and somehow i woke up with some rashes and itch, i guess the room are not clean thoroughly. staff are all accommodating and approachable. experience was awesome would go back again for sure but hopefully with 101% clean linens and smelled fresh room."

"Great"

"Located at the opposite end, away from the shops and restaurants, but still walking distance. Clean and quiet. Not very flexible with late checkouts. I love the shampoo and soap from Rocky Mountain Soap Co. Love the mountain view from our balcony. "

"Breakfast at Chili 's was delicious and great value dor rhe money. The room was small and showed its age from wear marks on the doors and furniture down to the peeling wallpaper in the bathroom. The grotto was deceptively small and nothing more than a hangout to drink even though there are signs stating no alcohol was permitted. The floor was disgustingly dirty. This is not a place I would recommend or ever stay again. It is not worth the rates that are charged."

"Great stay"

"It was okay"

"Everything was absolutely perfect!"

"We had a good experience at Banff Park Lodge. They are undergoing rennovations, which didn't impact our stay very much. The room itself was spacious and modern. I think there might be some undone improvements at this time (i.e. Countertop at the room entryway), but that didn't affect our experience. I look forward to finer touches in the future, like artwork on the walls and such. We took advantage of the pool and had a drink at the bar. It was nice! There were two issues to note, however. Firstly, the onsite parking requires driving through a tight back alleyway to get to the garage door entry at this time due to construction. The road is not well maintained (i.e. Potholes and bumpy). Secondly, the front desk was messaging us through WhatsApp during the stay. This was very convenient to ask questions and make requests. On check-out day, I received and responded to their reminder about the check-out time, which they also confirmed recieving my reply. However, 1 hour before check-out, we got an aggressive knock on the door to remind us about the check-out time again. It caught us by surprise because of how loud it was, and also felt redundant. Better internal communication could have prevented this and made our experience better, especially at the very end of our otherwise great experience."

"Staff were polite and helpful. Very prompt service as well"