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"That was on April,23,2026. The elevator near parking lot was too dark to see inside the elevator buttons. Otherwise, others are all very good."

"The pillows smelled old and mouldy."

"Property and hotel is a bit dated but clean and comfortable. Grotto hot tub was enjoyable. On site restaurant was convenient and good for breakfast. Staff were very helpful. Would stay again."

"Excellent and professional staff, and clean rooms. Supper was great in the Explorers Lounge."

"The rooms are in need of upgrades. Staff was friendly and helpful and it's great value, and we love the shuttle to town so you don't have driver find parking."

"I was here for a conference. The food was excellent. My room was comfortable. They charge $14 per day which is unacceptable given the fact I paid over $700 for two nights. The fire alarm went off twice one night. The hotel offered no apology or explanation. When I checked out, I asked if they could honor the conference rate we were given. Because I booked through Expedia, they said there was nothing they could do. They did refund my parking. I suppose that was their apology for the fire alarm? I won't stay here again."

"Wonderful stay, great restaurant and friendly staff"

"I stayed here for 5 nights while in Banff for a wedding. It was lovely. The rooftop hot pools were a highlight for sure after a long day of hiking and exploring. Beautiful hotel and great staff. The front desk has free bear spray rentals which was convenient. They gave out free bus passes to get into town however it’s only a 15 minute walk. It’s probably worth upgrading your room to mountain view as our room faced into another building, but overall great hotel. The rooms are well-equipped and the hotel also offers guest laundry services (inexpensive) and free detergent at front desk. I will definitely return. "

"Did not partake of breakfast but coffee was excellent"