"While the room was spacious, the gym had broken equipment and the pool was too small and filled with kids. Breakfast is decent and the woman who cleaned the area gets 5 stars, but I was very disappointed that the staff at the front desk was not courteous upon check-in and would not offer a refund of a night's stay even though I'm a "valued" member of their rewards program. THE POWER WENT OUT!! I was fortunate to get on a rescheduled flight home, so Southwest for the win. (I was on the 5th floor and it was becoming increasingly more humid with thunderstorms and a tornado warning.) I was told to contact Expedia directly,, so here is your review!"
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