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Ulasan untuk Risley Hall Hotel

3 out of 5
Risley Hall Hotel
Derby Road, Risley, Derby, England

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 137 dari 545 ulasan" "
Penilaian 8 - Bagus. 171 dari 545 ulasan" "
Penilaian 6 - Cukup Baik. 106 dari 545 ulasan" "
Penilaian 4 - Buruk. 69 dari 545 ulasan" "
Penilaian 2 - Sangat Buruk. 62 dari 545 ulasan" "

7,2/10

Kebersihan

7,6/10

Staf & layanan

5,4/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

5,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

iain

Bepergian bersama teman
Disukai: Kebersihan
Could have been so much nicer if we were told about the refurbishment
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

William

Quite unacceptable
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

John

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Abandoned and empty. No bar, no dining room, no kitchen, car park with giant pot holes and flooded. Bed was uncomfortable. There was hot water
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Tim

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Most of hotel was shut for refurbishment -no bar -no breakfast -no restaurant -no other facilities other than room only -which was NOT what we paid for . Bathroom recently refurbished was excellent -but bedroom lacked central heating and no plug sockets for bedside light- main light fittings in bedroom damaged and mismatched bulbs. Wallpaper hanging off wall in bedroom. Only one member of staff in reception sometimes and she stated Expedia should have told us -Expedia did not know apparently. No member of staff on duty when we checked out either. Requested Expedia chase up and ask for refund /or partial refund .
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Robert

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rubbish staff, very run down. Left after 2 hours
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Jill

Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Jen

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It might be nice when it is finished, but i wouldn't bank on it. Outdated, falling apart, bar/restaurant closed. Workmen all over the building. Breakfast was awful - at last minute told kitchen was closed so no hot food - despite menus on the table for cooked breakfasts. Continental breakfast was not fresh, cheese was sweaty and meat was curling up at the ends, yoghurt was warm, the only safe bet was a packet of coco pops - but then there was no bowls! Shame as building looks lovely on the outside and grounds have lots of potential, but especially for now, I would say steer clear to avoid disappointment.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari reception team pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Sangat Buruk

Peter

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was the worst hotel in which we had stayed while visiting Britain for many years. The outside appearance of the hotel is beautiful. The car park, owing to excessive rain, was a muddy bog as it was not paved. The interior has some elegant old furnishings but looks dated and highly neglected. Our room was in the attic and had only skylights with no regular windows. The beds were fairly comfortable. It was a cold day when we arrived - the skylights had been left open and the heating was not working. The staff eventually supplied a stand-up heater. There was no hot water in the bathroom, and showering was painful. The room did. It look clean - there was a proliferation of dust. We ate dinner in the restaurant the first night - the restaurant was cold, we were the only customers, and the food was mediocre. Full English breakfast in the morning was much better. I would not recommend this hotel to anyone. I did not make a formal complaint to the management as the attitude seemed to be that such conditions were par for the course for an older property. I was frankly surprised that the property had a license to be in business.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel reception team. pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Sangat Buruk

Andy

Traveler bisnis
Used to be great . But now it’s horrendous and disgusting … dirty , tired , stains everywhere … horrible . If it wasn’t late I would have just turned round and walked out . Shame it used to be so good 20 years ago !!!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel reception team. pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Sangat Buruk

Denise

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel reception team. pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

8/10 Bagus

Jonathan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Kevin

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Disaster
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari reception team pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Sangat Buruk

Paul

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Worst Hotel I have ever stayed in.
Hairs in the bathroom on the floor, insects too! This hotel does not look anything like the photos and is in desperate need of repair. Not clean at all which surely is rule number 1 to get right, Reception staff were great which was the only saving grace.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel reception team. pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

4/10 Buruk

Robert

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel reception team. pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Relaxing overnight stay
Great character left in the buildings , wonderful to see original features, need a bit of fresh paint here and there, staff very commendable, very peaceful. 2nd time we have stayed and did not disappoint, will stay again
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Francis

Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

STEVEN

Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Hotel reception team. pada tanggal 7 Mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Naomi

Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

Jameela

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Steve

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

michael

Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Peter

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Really poor
Booked an executive room which looked absolutely nothing like the photo on on the booking page. Everything is tired, old and doesn't feel clean.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Adequate for an overnight stop. Noise pollution from heating system was the only downside. Kitchen was closed, but was informed in advance, so it was fine
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Gabriele

Traveler bisnis
The property could have potential but looks very tired and service could be better
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Sarah

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Christina

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Expecting the worse after reading some other reviews but pleasantly surprised. Beautuful old building, our room had original beams. Ground great fior walking our dog, and the area immediately in front of hotel well maintained. Staff were lovely, very helpful. Booked in again on ti break our return trip from Yorkshire. Looking forward to it. The restaurant was clised fir evening meal, advise pre booking a meal at the Risley Park pub, virtually next door. Also great.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lauren - Reception pada tanggal 27 Nov 2023
Thank you Christina for your kind review, we look forward to welcoming you back on your return trip.

2/10 Sangat Buruk

Gary

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel reception team. pada tanggal 24 Okt 2023
Sorry you feel this way.

10/10 Sangat Bagus

Annika

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wunderschön im Grünen gelegen. Charmante Einrichtung im alten Stil mit etwas Modernem aufgepeppt. Tapete könnte an manchen Stellen mal wieder angeklebt werden und etwas besser geputzt werden, aber wir haben uns trotzdem wohlgefühlt. Frühstück okay, Abendessen gibt es nicht, aber einen sehr guten Pub nur 3 Minuten zu Fuß entfernt. Parken ist kostenlos möglich, direkt auf dem Grundstück.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lauren - Reception pada tanggal 25 Okt 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, uns ein positives Feedback zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen. :)

4/10 Buruk

Rob

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Poor show
The evening host was very welcoming and helpful however that’s the only praise I have. There are no rooms which can accommodate a wheelchair user comfortably, which was high on my priority list. The rooms were large but very dated. Windows were falling to bits and could not be closed securely. All the mattresses I checked I could tell you the exact gauge of spring used and what shape they were, they are well past their best and uncomfortable. The bathrooms were tired, functional but the significant mould around the enclosures was off putting. The hallways stank of weed and we’re not a pleasant place to be. I waited 20 minutes in the morning to speak to a member of staff however they were nowhere to be seen and another 3 guests were also in search of one for help.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel reception team. pada tanggal 18 Okt 2023
Thank you for taking the time to leave feedback.

2/10 Sangat Buruk

Kim

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel could be lovely but very run down. Car park pitch black when I arrived. Didn’t see another person other than the receptionist. No restaurant. Told to eat breakfast away from hotel. Bedroom and bathroom desperately needed refurbishment. Didn’t feel safe as a lone traveller.
Tanggapan dari reception team pada tanggal 18 Okt 2023
Thank you for taking the time to leave feedback.

6/10 Cukup Baik

Lisa

Bepergian dalam rombongan
Disukai: Kebersihan
Beautiful building, very nice room. Breakfast frankly dismal.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel reception team. pada tanggal 9 Okt 2023
thank you for your review

6/10 Cukup Baik

Abigail

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The property is desperate need of refurbishment which is a shame as it could be a really lovely hotel. The restaurant and bar were closed and we were informed on arrival that there would be no hot food available at breakfast. Breakfast consisted of toast or cornflakes. The room was a good size and was clean however it was cold as the window would not close and we were also therefore awoken in the early hours by another guest loading their car. We only saw one member of staff during our visit and he seemed to be doing everything! Overall it met our needs as a place to stay after a wedding but I wouldn't recommend staying here for any longer period of time!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Hotel reception team. pada tanggal 1 Okt 2023
Thank you Abigail, we will pass all of your comments on.

2/10 Sangat Buruk

Beverley

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you Beverley.What was terrible about your stay? Please feel free to contact us.

8/10 Bagus

David

Menginap 1 malam pada bulan September 2023
Tanggapan dari Hotel reception team. pada tanggal 28 Sep 2023
thank you David

2/10 Sangat Buruk

david

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very poor Does not a restaurant or a functioning bar Poor standards of hygiene
Menginap 1 malam pada bulan September 2023
Tanggapan dari reception team pada tanggal 28 Sep 2023
Thank you for identifying the issues you've raised, we will have this looked into.

6/10 Cukup Baik

Neil

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
In need of some care and attention
Lovely looking place from the picture on the outside but once you step into the guest area things go down hill. Room was poorly cleaned and certainly in need of tlc dead dried up spider in the bath, holes in the walls, cobwebs and dust everywhere.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel reception team. pada tanggal 20 Sep 2023
Thank you for the feedback.

4/10 Buruk

Alan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Hotel reception team. pada tanggal 20 Sep 2023
Thank you for the feedback.

6/10 Cukup Baik

Philip

Menginap 1 malam pada bulan September 2023
Tanggapan dari Hotel reception team. pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback.

6/10 Cukup Baik

Susan

Bepergian bersama keluarga
Needs a lot of upgrading refurbishment and decoration very outdated
Menginap 2 malam pada bulan September 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback.

8/10 Bagus

Sally

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you Sally

10/10 Sangat Bagus

Christine

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
This could be a first class hotel with some money spent restoring all the old features. Wonderful location and beautiful surroundings. Really spacious and clean rooms with all facilities that are needed and more. Staff are more than polite and helpful. They are also friendly, homely and cant do enough for you to resolve any problems. We had a extremely comfortable and enjoyable stay with you in August and will certainly be returning.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Hotel reception team. pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback Christine, we are glad to hear that you enjoyed your stay and plan to return.

10/10 Sangat Bagus

Lesley

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari reception team pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback.

8/10 Bagus

Andrew

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Third visit here, lovely old building and good location which is why I have been 3 times, but it is let down by neglect, there are issues with ceilings and general maintenance and the gardens could been lovely if a full time gardener employed
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you Andrew, we are currently in the process of having refurbishments :)

8/10 Bagus

F.J.J.

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
In it's day it would have been a beautiful building, but is declining fast. Very dirty, room, old bedding and towels. Smell of damp in room and bathroom. Needs a huge input of money to bring it back up to a minimum standard and sincerely hope that the owners do to preserve e what could be a stunning building.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel reception team. pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback.

10/10 Sangat Bagus

Helen

Bepergian bersama teman
Disukai: Fasilitas
Nice old hall with period styling. Perfectly fine room. Great service from staff.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback Helen, we are glad you enjoyed your stay with us here at Risley.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Avoid
The staff were great, only could have been in uniform or with name badges so they could be identified. Beautiful historic house but very badly maintained, confusing decor, dirty and neglected. The owners should be ashamed of themselves. Room was hot and stuffy and although there was a fan, this did not work, neither did the tv remote and reception limited. Lucky for us there was another room with patio doors which the staff kindly moved us to. Unorganised breakfast with lack of staff, no bacon, no beans, no orange, no white sugar.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Lauren - Reception pada tanggal 28 Sep 2023
Thank you for taking time to leave feedback.

4/10 Buruk

Ashleigh

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Needs a complete renovation
Think it would have been a lovely place to stay 15 years ago as is a beautiful building and gardens but needs a complete make over. Damp musty smell in the room, whole place not that clean. We used it just as a bed to sleep in so spent no time in the room, if it was a nice weekend away we would have moved hotel. Staff were nice though.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Hotel reception team. pada tanggal 2 Agu 2023
Thank you for your feedback.

2/10 Sangat Buruk

Tim

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very Run down,tired looking, desperately in need of renovation, room disgusting, plaster fallling from the walls and bathroom unfit for purpose ! Poor service at breakfast.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Hotel reception team. pada tanggal 2 Agu 2023
Thank you for your feedback.