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Ulasan untuk Surety Hotel

4 out of 5
Surety Hotel
206 6th Ave., Des Moines, IA

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 531 dari 682 ulasan" "
Penilaian 8 - Bagus. 90 dari 682 ulasan" "
Penilaian 6 - Cukup Baik. 34 dari 682 ulasan" "
Penilaian 4 - Buruk. 16 dari 682 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 682 ulasan" "

9,8/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Albert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Martha

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel and restaurant
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Martha, Thank you so much for taking the time to rate your stay with us. We're so happy to see that you enjoyed your time at the Surety, and that you had a great meal at Mulberry Street Tavern. Please come see us again the next time you're in Des Moines.

10/10 Sangat Bagus

Aimee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel. Front desk staff was very friendly and helpful with area recommendations.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Aimee, Thank you so much for taking the time to review your stay at the Surety. We're so glad to see that you enjoyed your stay, and we're very happy that the staff was able to help make your stay a little more interesting. Hope to see you again soon.

10/10 Sangat Bagus

Kyle

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Kyle,Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

Maria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lobby and rooms are beautiful, restaurant is very good, there is a very cute courtyard as well. The beds are very comfortable, the service is great and there is coffee in the lobby.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay. That courtyard is one of my favorite places this time of year. We hope to see you again the next time you're in Des Moines.

4/10 Buruk

Amber

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
It was pretty, loved the style, but for $400 a night, I was expecting a top experience. The toilet was broken, and it took maintenance an hour to fix it, while we just sat there on the bed at 10 at night. They said we couldn’t change rooms because they didn’t have another two bed room. It ruined the birthday experience for my daughter, and the receptionist asked me if I reported it when I checked in…. No- I assumed the toilet was in working order. She gave me $50 off my $400/night stay. I was hoping for more since we paid a premium For the weekend, and had a crummy experience
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Darlene, Canastota

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice room, clean, comfortable bed, unique building, great restaurant!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Darlene, Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay. It sounds like everything was the way you like it. We hope to see you again the next time you're in Des Moines.

4/10 Buruk

Erica

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
A/C didn’t work in our room. They were full and we couldn’t be moved. Brought fans. Asked for discount and all we were given was free parking
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Feels like home as the staff are so welcoming and helpful esp. Brooklyn.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and even more glad that the staff made you feel welcome. Brooklyn is one of our best. We'll make sure to pass on what you said. Hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I needed early check in and late check out and they were able to accommodate. The bar downstairs has good quick service and great food. Coffee shop also has excellent breakfast options.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 13 Mei 2024
James, thank you for the stellar review! We are so happy to hear that you had a good time with us. Thank you again for choosing Surety, hope to see you again soon!

6/10 Cukup Baik

Edgar

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Location is great, the bar is good cócteles, but they nite more Focus on the cleaning stuff and the parking is to Too far away in Spencer
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 13 Mei 2024
Edgar, thank you for the honestly in your review. We appreciate the feedback as it helps us assist future guests. Thank you again for choosing Surety, we hope to see you again soon!

10/10 Sangat Bagus

Eric

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ok
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 13 Mei 2024
Eric, thank you for your review. We are glad to hear that you had a good time staying with us! Hope to see you again soon,

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel will be back soon
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Robert, Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

6/10 Cukup Baik

Valerie

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 16 Mei 2024
Valerie, thank you for taking the time to leave us a review. We are so sorry that things were not up to par. If there is any insight that you can give us on how we can improve - we would appreciate it! Hope to see you again,

10/10 Sangat Bagus

Allison

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Allison,Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

Sara

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is an incredible hotel. Everything was as described. We will stay here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 9 Mei 2024
Sara, thank you for your review! We appreciate your kind feedback and your time spent with us. Surety Hotel cannot wait to welcome you back - It's a sure thing!

10/10 Sangat Bagus

Idelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 9 Mei 2024
Idelle, We are so happy to hear you had an amazing stay with us! Hope to see you again soon,

10/10 Sangat Bagus

LIJIN, AMES

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing location Great ambiance
Menginap 4 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 9 Mei 2024
Lijin, Thank you for your amazing review! We appreciate your time with us - Can't wait to welcome you back on your next trip to Des Moines!

8/10 Bagus

Randy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking is bad if you use the underground parking
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 9 Mei 2024
Randy, thank you for your honesty about parking. I will pass along your comment to upper management. We would be thrilled to have had the opportunity to welcome you back again soon! Thanks again,

8/10 Bagus

mauro

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I didn't like the rate!! Unfortunately, I had to be in town....next year Hotel Fort Des Moines or the Savory...are better options and value! All my friends paid half of what we did at the Surety.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Margaret

Menginap 2 malam pada bulan April 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Margaret, Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

Jason

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are super helpful and professional. The rooms are complete with all anyone would need without being super luxe - but I personally don’t expect super luxe but I do expect a great in-room bar, nice sheets, and nice bathroom products all in a clean, quiet room.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Jason, Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

Justin

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Justin, Thank you so much for rating your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

Scott

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 28 Apr 2024
Scott, Thank you for staying with us! We are glad you had a great stay. Hope to see you again soon.

10/10 Sangat Bagus

haley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
super nice, clean, in the perfect area
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 24 Apr 2024
Haley, We're very glad to see that you enjoyed your time with us. Thanks for taking the time to review us. We hope you'll stay with us here at the Surety the next time you find yourself in Des Moines.

10/10 Sangat Bagus

brent

Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 16 Mei 2024
Brent, We are excited to have welcomed you to Surety Hotel in Downtown Des Moines. The team is excited that you enjoyed your stay - hope to see you again soon!

10/10 Sangat Bagus

Carrie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a last minute reservation when another hotel was not what it presented itself to be online and we canceled right there at the front desk of the other hotel. This was a one night stop and walked in to check in 17 minutes after making the reservation online. We were in the system and the front desk gave us multiple parking options by the hotel and was very nice. Definitely unlike our experience at the other place. I have never been to Des Moines before and told my husband this would be a great hotel to come back to when we travel west from Michigan.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 24 Apr 2024
Carrie, Thank you so much for taking the time to review your stay at the Surety. We're so glad that you ended up here with us, and very happy to hear that our staff took good care of you. Please do come see us again when you're headed west.

10/10 Sangat Bagus

Annie

Menginap 2 malam pada bulan April 2024
Tanggapan dari Sean, Guest Services Ambassador pada tanggal 22 Mei 2024
Annie, Thank you so much for reviewing your stay at the Surety. We're so glad to see that you enjoyed your stay, and we hope to see you again the next time you're in Des Moines.

10/10 Sangat Bagus

Ryan

The bar
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 24 Apr 2024
Ryan, we're so glad you enjoyed your experience at the Surety, especially the bar. Thanks for taking the time to review your stay, and we hope to see you again soon.

10/10 Sangat Bagus

Katie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was a really cute hotel! We were able to walk to Wells Fargo Arena and some other bars. Fun time and easy to get around.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 20 Apr 2024
Katie, Thank you for your kind review. We appreciate your positive comments about our hotel and location. The surety team cannot wait to welcome you back on your next trip to Downtown Des Moines. Its a sure thing!

10/10 Sangat Bagus

Jayme

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful upscale hotel in the heart of Des Moines! My stay was wonderful. Had a small issue checking in, and the front desk staff was very accommodating- even upgraded my room as a courtesy. Which was unexpected. I was staying in town for a photography gig, and a night out to myself. Very clean, and nice! Can’t wait to stay again. You’ll love it here!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 18 Apr 2024
Ms. Peters, Thank you so much for your kind review of the Surety. We're so glad that you had a great time with us, and we can't wait to have you back. We'll see you soon.

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pet friendly!!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sea pada tanggal 16 Apr 2024
Yes, indeed. We do love our furry friends at the Surety. Hope to see you again soon.

10/10 Sangat Bagus

Lorrie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 10 Apr 2024
Lorrie, We're so glad to see that you enjoyed your time with us. Thank you for taking the time to rate your stay. We very much hope to see you again soon.

8/10 Bagus

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 10 Apr 2024
Heather, Thank you so much for staying with us, and for taking the time to rate your stay. We truly appreciate your feedback. We hope to see you again soon.

10/10 Sangat Bagus

Sue Anne, Houston

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay in Des Moines
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 7 Apr 2024
Sue, Thank you so much for taking the time to review your stay with us. We're so happy that you enjoyed your time at the Surety. We look forward to seeing you again the next time you're in Des Moines.

10/10 Sangat Bagus

Hanna

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I know it's called Surety but it was SURELY a great stay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 6 Apr 2024
Hanna, We are so happy that you had a great stay with us. It is a SURE thing! Thank you for sharing your experience with us. I have passed along your kind comment to our guest services team. Hope to see you again soon!

10/10 Sangat Bagus

Emmaleigh

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unique and hip. It was a nice place to stay on a fun couples weekend
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 6 Apr 2024
Emmaleigh, We are so happy to hear that you enjoyed your time here with us at Surety Hotel. Thank you again for sharing your experience with us - Hope to see you again soon on another fun filled getaway.

10/10 Sangat Bagus

Nancy J

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 24 Apr 2024
Nancy, We're very glad you had a positive experience during your stay with us. Thank you for taking the time to rate the Surety. We hope to see you again the next time you find yourself in Des Moines.

10/10 Sangat Bagus

Brent

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Staff Great Finish in Great Area!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 6 Apr 2024
Brent, thank you for sharing your feedback. We are pleased to hear that you had a great stay with us! Your message has been passed on to our guest services team. We hope for the opportunity to welcome you back on your next trip to Des Moines.

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to access pet relief area
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Brooklyn pada tanggal 1 Apr 2024
Thank you for taking the time to review your stay with us at the Surety Hotel in Downtown Des Moines. We hope to see you in the future if your travels should bring you back to the hotel!

10/10 Sangat Bagus

Sena

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 16 Apr 2024
Thanks for taking the time to rate us. We're glad you enjoyed your time at the Surety

10/10 Sangat Bagus

Renee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful hotel!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to rate us. We're so glad you chose to stay with us, that you enjoyed the hotel, and we sincerely hope to see you again soon.

8/10 Bagus

Kenneth, Miami

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is nice, clean but the restaurant is overpriced.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to review your stay with us. We're so glad you chose to stay with us, and we sincerely hope to see you again soon.

10/10 Sangat Bagus

Krischna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely had a great time! Front desk was so nice, it was seriously clean and definitely will be staying again!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to review your stay at the Surety. We're so glad you chose to stay with us, and that you enjoyed your time here. We look forward to seeing you again soon.

10/10 Sangat Bagus

Anne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to rate your stay at the Surety. We're so glad you chose to stay with us, and we sincerely hope to see you again soon.

10/10 Sangat Bagus

Sarah

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to rate your stay at the Surety. We're so glad you chose to stay with us, and we sincerely hope to see you again soon.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent location
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to rate your stay at the Surety. We're so glad you chose to stay with us, and we sincerely hope to see you again soon.

8/10 Bagus

Andrew, Cedar Rapids

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lots of homeless lingering around hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to review your stay at the Surety. We're so glad you chose to stay with us, and we sincerely hope to see you again soon.

4/10 Buruk

Daniel

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Sat at the front desk for 5 minutes, hearing multiple front desk calls go unanswered before someone came up from downstairs to get me checked in. The floor in my room had a loose board in the flooring which was unsafe and caught my toe several times. The cable tv didn't work and when I asked the front desk they basically said they didn't know how to fix it. To park I have to drive to a unattached parking garage and validate every time . This hotel is a 3 out of 10 at best. The bar here was the only upshot as their tenders are very proficient.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ari T pada tanggal 13 Mar 2024
Thank you for taking the time to provide feedback about your stay. I am sorry that we were not able to meet your expectations. Your comments have been passed onto our Executive Team to evaluate how we can improve and ensure similar situations do not occur in the future.

8/10 Bagus

Angela, New Lenox

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 25 Mar 2024
Thank you so much for taking the time to rate us. We're so glad you chose to stay with us, and we sincerely hope to see you again soon.