Cari Hotel di Distrik Spelthorne

"Smelled badly. Looked clean but felt dirty. Staff was pleasant, but that only goes so far."

"Arrived very late and there was a problem with our original allocation but Waleed sorted out a better room, parking and made sure we werent inconvienced even showing us directly to the room. Room was v clean, comfy, good value for money"

"I had to wait in reception for 10 minutes before I was seen to. No staff in reception on my return at 7.45pm. In the morning the shower took about 6 mins to warm up. Tv didn’t have any standard channels, just yesterday, shopping and a few others. No one in reception when I left at 10.30am. Otherwise, it was a mediocre stay."

"Words fail me. Enough said."

"Friendly staff and quick check-in. Delicious full english breakfast. Shower had black mould. Shower and sink slow to drain. Air conditioning worked well but very dusty."

"We've just had the most amazing stay at The Swan, with our two dogs. Our room was fantastic with everything provided both for us, and for our dogs. All the staff were extremely dog friendly and helpful, and couldn't have made us feel more welcome. We will definitely be back for another stay"

"★☆☆☆☆ – A Distressing Experience I Would Never Wish on Another Traveller I booked this property through Expedia for one night and, before travelling, emailed the owners several times to explain that I would be arriving with my trained psychiatric assistance dog. Every email was ignored. Had they simply replied before I travelled, I would have cancelled my booking and stayed elsewhere. Instead, I travelled to the property alone with four suitcases, only to be told on arrival, "We don't allow...

"The host is an amazing person. Really take care of every detail. The breakfast was way better than any luxurious hotel, because also was having a kindly touch. My husband and I were happy. Obviously there are not “elevator” to take big luggage at the second floor, but it was worth the effort. 😉"

"This is a self service "hotel". It is actually a house that has been repurposed into a "hotel" and seems to be in a residential neighborhood. We booked it because our flight got cancelled at Heathrow and we needed a place to stay for 1 night and we needed it quickly. "Heathrow" is in the property's name so we made the assumption it was close to the airport and it was actually about a 15-20 minute cab/Uber ride. We didn't interact with Staff as all information was provided via WhatsApp -...

"Beautiful - Easy - Friendly - No Holds - Means Business - EAsy Access - Close to Whats Needed."

"Overall a fine stay and what we expected from a Premier Inn. I think staff could deal with some retraining on how to deal with customer complaints. We didn't appreciate front desk staff knocking on our hotel door at 3am TWICE and waking up our jet lagged baby that we spent half an hour soothing. Super disappointing and left us feeling very uncomfortable."

"Not anything close to what's advertised. Very poor. You get a room and shared amenities. Place can be noisy because of other guests in the house. We had no hot water on the last day."

"Room and amenities was ok but the corridor on the 6th floor smelled like it was directly connected to the restaurant kitchen ventilation, and had been so for several years. Also our room had a slightly “funky” smell and since you can’t open the window to ventilate the room you just have to live with it… Parking garage was fine but if you have a larger car or SUV you might need to a bit careful when entering and exiting the garage since it demands some care negotiating the turns going up or down...

"Nice, old classy place, well kept with up to date furniture and a mini frig stocked with free snacks and drinks, but the advertised free self-parking is only in the street, which fills up quickly. They have a small front yard where a few vehicles can park after checking in for a cost of ten (10) British pounds."