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"Very dirty"

"The staff were amazing when my daughter who has autism couldn't settle in the room. They found us an alternative room with seperate beds and where she could have the window open all night. (IYKYK) The breakfast was plentyful with many options and cooked to perfection. We found the location quiet with many amenities local to the hotel should you need them. Warner Bros Harry potter Studio only a short distance away, so was perfect for our visit. Would recommend this great value, clean and welcoming hotel. Only negative, the mattress was too hard for us.......but that's just how it is when staying away from home, and missing your own bed slightly 😁"

"The staff were wonderful, the decor is beautiful and the facilities are fantastic "

"Great staff."

"This is poorly cleaned.I found some under wear from a previous customer left in the room looking dirty and horibly left.after the bed looked changed and shinny. This is embarrasing and made me feel sick and horrible. I complained but my room was not changed, the underwear was taken away but nothing else was done.never seen this before,disturbing scene indeed"

"My very large room was spotlessly clean and the carpet looked new. I had two good nights sleep. Window had opaque glass and when I opened it there was a small yard but I wasn't there for the view so it wasn't important. I was really pleased it was an 'accessible' room as I recently had a hip replacement so rhe wet room and rails were ideal for me. TV didnt work in room but a complimentary G&T instead was fine. Watched TV in lounge area instead. Staff couldn't be more helpful. especially James who was on reception. when I arrived"

"Beautiful old property , staff very helpful and perfect for our stay … afternoon tea was lovely "

"Room very clean, good supply of tea and coffee. Comfy bed. Very close to town centre"

"Very welcoming, clean room, lovely swimming pool and steam and sauna. Food excellent."