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"The customer service is excellent "

"I had a comfortable stay at Washington Hotel Kansai Airport. The room was spacious, much larger than I expected for an airport hotel. The location is excellent—just a short walk to the terminal and train station. Great choice for travelers catching early flights."

"Room didn't seem vacuumed since I saw hair that did not belong to me. One of the bath towels had brown stain and unsure if it was clean. Other than that, room was clean and staff was nice. Unfortunately, I only found out airport shuttle only operated early in the morning when checking in. I wish I knew this far in advance. So, I had to take the train instead since my flight was a bit past noon."

"Easy access from the airport. Enjoyed the mazing breakfast and the spacious Onsen-style bath. Very convenient to have a good-size convenience store as well as a microwave and ice machine on the each floor. Efficient and thoughtful luggage storage room access. Unfortunately, the room and the bathroom were very small for a couple. "

"Kind staff "

"The staff was amazing and they made my stay remarkable. I would go back there anytime I am in Japan. Thanks for such excellent service! "

"Really quaint and relaxing stay and really great value. Really comfortable and modern rooms and washrooms with plenty of floor space and storage very rare in Japan. Close to airport, right across from konbinis, and short Walking distance to the sea and pebble beach, some food around the sea community area. Also a longer walking distance from konbinis, outlets (you can get Onitsuka Tiger cheaper than regular stores + extra 10% off tax-free if you show your passport) and Rinku downtown with GU outlet and Ferris wheel. Great for families. It’s self check-in so not always staff out front but quick to get them and they are always helpful and kind. Just a bit far from downtown but great stay. Also a beautiful view on the shared patio especially the sea at sunset highly recommend "

"Breakfast tasty and alot of variety. Staff a+ service. "

"Everything was great! "