"I'll admit I wasn't thrilled the first hour after arriving, coming off a smaller, quieter private villa in Ubud and tired from an hour-long drive. That feeling didn't last. The Andaz turned out to be a genuinely excellent, quiet, high-quality stay.
We booked two rooms for our family of four, which made things feel spacious (recommend this if your budget allows). Rooms had a spa-like decor, plenty of counter space, and a lovely balcony overlooking the quiet pool.
The property doesn't have many pools, so if you want a big pool scene, the livelier Hyatt Regency next door (shared facilities) may suit better. Poolside service was attentive, if a bit slow.
Food was a highlight: breakfast is à la carte, not buffet, and beautifully made (the mushroom pâté and soufflé pancake stood out). In-room dining was surprisingly good and reasonably priced.
The shared spa and gym were serene and high-quality. Our kids loved the chef's cooking class, essentially private since they were the only two enrolled, making pandan crepes and mie goreng.
WhatsApp made communicating with the hotel easy for bookings and requests.
Recommend it, just give yourself a day to adjust if coming from a smaller property."
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