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"The depiction of this hotel in the pictures is exactly how it looks in reality. The customer service and attention to the extra needs of the guest is unquestionably the priority for the staff. The breakfast is very generous and the staff at the restaurant are always very polite and attentive to their guests. The hotel has everything we needed. The room was very clean. With enough space for the luggage. The beds were very comfortable. Crispy sheets and pleasant smell. The view from our room and the rooftop was magnificent, really beautiful, so perfect that it looked like a postcard. The AC worked perfectly. The surroundings could be better, but that is not the responsibility of the hotel staff. These people really go above and beyond to satisfy their guests. We stayed 4 nights and would stay there again. "

"Fairmont is located right across from the Nile. It has a small shopping mall attached to the hotel within which there is a 24 hour pharmacy. The hotel itself has several good quality restaurants and bars. Staff are very friendly and helpful. Room service is outstanding. "

"Absoloutly amazing, I’ve been in the hospitality trade at top level and this was right up there for everything. There was only one thing that wasn’t too much of an issue and is being worked on was WiFi as internet was needed to scan for the menu in placate restaurants however they do have menus in case this doesn’t work. Other than that staff were amazing from cleaners to managers, food was amazing and plenty full. Truly amazing place and I can’t wait to return to my second home again and enjoy the comfort and location of it all again. "

"The staff was great food room love here been here 4 times beach is great good for resting time out its the place to be"

"The entire staff goes above and beyond. Special shout out to Maria in the pink jacket! House keeping was great. Restaurants were nice. Pool attendants did a great job. This property was under some mild construction but you will easily forgive that for the rich palace history and amazing detail. Very happy with our stay."

"As always, this stay was such a treat. The property is lovely, expansive, and very central, with a large variety of dining options. I was in town for two nights before traveling to their Sharm property for a weeklong stay. The real highlight of the stay is, unsurprisingly, the amazing staff. Our drop off and in-room check-in were well-coreographed and well-executed. The thoughtful touches from housekeeping are always delightful too (e.g., bookmarks in my books, a Four Seasons-branded cloth for my glasses, etc.). The concierge was magnificent and endlessly helpful. We mentioned in passing that my traveling companion had some stomach issues (the kind you dread getting abroad), and the concierge had the pharmacy deliver medicine for my friend, and later called the room to offer complimentary chicken soup and chamomile tea. The next night, we dined at Byblos, and the staff there were standouts too. My companion was still dealing with stomach issues and couldn't finish his dinner, so the manager took the plate off our check and gave my friend a complimentary pot of chamomile tea (all without being asked). Everyone knew or quickly memorized our names and every member of the staff was all smiles at all times. It was the same standard of excellence all across the board. Overall another strong showing by the Four Seasons (most recently I spent a week at their property in Florence, if that's helpful context for my standard of comparison here). Thank you to the Nile Plaza team."

"We love this hotel our vacation was a dream come true The staff was so nice and very helpful starting from the reception to the restaurants to the house keeping and animation team Every detail was perfect We loved the yummy food and all the varieties The views from our rooms were just a dream come true! The ground and all the buildings were very well kept We really enjoyed our time there! We really appreciate all the efforts of the staff who made sure that all our needs were met Thank you for all the great times we had in this beautiful vacation We strongly recommend this hotel and we sure be back again in the very near future!"