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"Clear room was perfect and the food was good too"

"There was a slight lack of attention to detail. There was some rubbish in the corridor and it was still there 3 days later. When I got a table in the restaurant I was put on a table with no serviettes or cutlery. In the end I had to take the ones from a nearby table. The buffet breakfast and evening meals were very reminiscent of an all inclusive resort. Also its location is a bit too far away from the town to be able to walk to the local restaurants "

"What a fantastic stay st the AM! We were given a large house of our own with its own swimming pool! The staff were excellent and the food by chef Ana was delicious!! Fresh, tasty and she made vegan for me and healthy for my traveling partner!! The animal guides were knowledgable and we saw many animals during the morning and evening drives. Then the boat cruise through the nearby canyon was fabulous!"

"This place is lovely, but don’t be fooled by Rooms lovely inside, but outside spaces were "

"Beautiful hotel with stunning rooms and real sense of luxury. The pool and grounds are so tranquil and calm and everything is immaculate The staff are attentive and professional and the setting is beautiful with giraffe and zebra roaming around - so lovely. The restaurant is gorgeous. The only tiny bit of feedback is that the restaurant staff got things a bit confused for us and forgot some of the food and got the courses mixed up so the children got their main courses while the adults were served the starter so then had to wait ages for their pudding while we had the rest of the meal, and the side orders of vegetables never materialised but overall we had a wonderful stay "

"Start with the good things...the setting is beautiful and the receptionist was very kind. The roads were well maintained and parking was easy. The place has a lot of potential. The disappointing issue was that the Expedia listing is not accurate and the owners were completely non-responsive. The restaurant is not open as described in the listing (breakfast is provided, though). Also, the tent I booked said it had a private pool. That was not the case at all. The listing for both tents listed a private pool but it was only available to one of them. That would not have been bad if the owner had given me the courtesy of a response. When I brought it up, they ignored my message. I know they read it from the read receipt. Later, when the power went out, I notified them. No response until morning when they curtly informed me of the time it came on (just maybe 10 minutes later). Coincidentally, I was fully aware of that time and didn't intend my message as a complaint. I felt they were offended by it since they didn't respond until 8 hours later. Finally, the 3 spiders in my sheets were the last straw. It was a tent, so maybe understandable, but I did not feel confident that I found them all. I checked out early and they obviously did not offer a refund. I did notify Expedia of the listing discrepancies and they attempted to contact the owners with no success. Beautiful place, but know what you are getting. As an experienced traveller, this is the first negative review of my life."

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"Clean room, excellent staffs"

"A very warm welcome from the team.The tent was cosy, as was the bed on the cold nights. Great to hear the local animals during the night, with wonderful day visits from the ellies."