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"Check in process was friendly and seamless (thank you Jessie for the room upgrade for a better view of city)! Lobby was indeed grand (live piano music was a beautiful addition). Hotel shuttle to and from Yuanshan train station was very convenient. Room was nice - however recommend stocking room with more clothes hangars, plates, silverware. Standard pillows were uncomfortable - good thing I saw the pillow menu (charcoal pillow was much better). Recommend separate shampoo and conditioner (not combined). Underground tour was not that enjoyable because tour guide spoke in Mandarin - recommend offering 2 tours (Mandarin and English). Swimming pool and gym required taking a shuttle so we didnt get to see that part of the hotel unfortunately. Overall all hotel were friendly and welcoming (except the mean lady working as barista in afternoon of July 29, 2025). Hope to stay at Grand Hotel next time we are in Taipei!"

"Hotel just renovated not long ago, everything maintained well, good location, near to shopping area, staff are nice, help to arrange taxi, it was raining during my stay, they escorted me with umbrella "

"Overall it was a great experience! "

"Convenient, each to reach"

"The hotel is really on the high end and we enjoyed our stay there. It is convenient as as such travelling by bus or train was excellent. The hotel dining staff are so helpful, they tried their best to accommodate our needs even with their english & our mandarin language difficulty. We will definitely come back. "