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Ulasan untuk Crowne Plaza Auburn Hills, an IHG Hotel

3.5 out of 5
Crowne Plaza Auburn Hills, an IHG Hotel
1500 N Opdyke Rd, Auburn Hills, MI

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 404 dari 1002 ulasan" "
Penilaian 8 - Bagus. 286 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 143 dari 1002 ulasan" "
Penilaian 4 - Buruk. 100 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 69 dari 1002 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Adrienne

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a great time and the beds and pillows were so nice! Enjoyed the Sauna, hot tub and the work out facilities as well.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Julian pada tanggal 22 Mei 2024
Thank you for your feedback. We are glad that we were able to meet your expectations and that you enjoyed our comfortable beds and pool & spa. We hope to see you again in the future.

10/10 Sangat Bagus

Anthony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff, clean room
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Stephanie

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Julian pada tanggal 22 Mei 2024
Thank you for taking the time to rate our hotel.

10/10 Sangat Bagus

Brian

Menginap 2 malam pada bulan April 2024
Tanggapan dari Julian pada tanggal 19 Apr 2024
Thank you for taking the time to rate our hotel!

10/10 Sangat Bagus

Olivia

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Tina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Every one at the hotel was very pleasant and great service.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Julian pada tanggal 19 Apr 2024
Thank you for taking the time to rate our hotel!

4/10 Buruk

Aaron

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
I liked the cleanliness, but first night we stayed had Constrution in room right next to us at 8 in morning, then that night had people in hall way fighting and yelling till mid night then cops finally showed up.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Julian pada tanggal 8 Apr 2024
Thank you for taking the time to provide feedback on your recent visit to our hotel. I am sorry for failing to meet your expectations and I will be sure to share your comments with my team. We hope you consider giving us a second chance in the future.

4/10 Buruk

Benjamin L, North Olmsted

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Liked the property. Didn’t like having to call front desk on four occasions about people next door being extreme loud, slamming door and yelling. Thought it took to long before issue was solved.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Julian pada tanggal 8 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am sorry about the excessive noise and will be sure to share your experience with my team to ensure we do a better job handling similar situations like this in the future. I hope you consider staying with us again during your next visit to Auburn Hills.

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location to the expressway and always clean. The staff is always great. We love the pool and spa as well.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julian pada tanggal 8 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. I will be sure to share your comments with the team and we look forward to serving you during your next Auburn Hills visit!

10/10 Sangat Bagus

Kerri

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the room! The bed was extremely comfortable, the hot tub was great and the restaurant including breakfast was amazing.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 26 Mar 2024
Thank you for providing feedback on your recent stay with us. I am joyful that we were able to meet your expectations and I will be sure to share your comments with my team. We look forward towards serving you again in the future!

10/10 Sangat Bagus

Dean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean rooms. Nice showers, great location and free parking.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julian pada tanggal 17 Mar 2024
Thank you for your feedback! I am glad that you enjoyed your stay and I will be sure to share your comments with my cleaning team. We look forward to serve you in the future!

8/10 Bagus

Shaena

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We love the sauna and pool room! Wish there was an in-room jacuzzi option.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julian pada tanggal 14 Mar 2024
Thank you for your feedback! We are super happy to know that we met your expectations and we look forward to serving you in the future!

4/10 Buruk

Dustin

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
We paid for our room with expedia and got to the hotel and didnt know there was a 100 dollar deposit and it has to be on card . So i was told theres a 50 dollar deposit but apparently thats only on weekdays . The doors slam loud and as for pool no one enforce the rules there were a bounch of teens jumping in and splashing being super loud we have a baby and a autistic 5 year old so we had to leave the pool.not satisfied by any means
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julian pada tanggal 12 Mar 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and I hope you give us a second chance to better serve you in the future.

2/10 Sangat Buruk

Desiree

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not responsible
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julian pada tanggal 12 Mar 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and I hope you consider giving us a second chance to serve you in the future.

6/10 Cukup Baik

Shala

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
yes
it was ok said no smoking but our whole floor smelled like weed . breakfast was disgusting and should be complimentary for guests only good thing was the fruit and muffins
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 26 Feb 2024
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations and I assure you that we will use your comments to ensure we provide our guests with a positive experience. We hope to see you again in the future.

2/10 Sangat Buruk

Leah

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
They were rude
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 26 Feb 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and we hope you consider staying with us again in the future.

10/10 Sangat Bagus

Stormi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful rooms, very clean and spacious! The beds are super comfortable and the breakfast buffet 10/10
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 26 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that we were able to meet your expectations and we look forward towards serving you again in the future!

10/10 Sangat Bagus

Delaney

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Walls are thin but it was very clean. Hot tub pool and sauna were very nice. Friendly staff
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 24 Feb 2024
Thank you for your feedback. I am glad we were able to meet your expectations and we look forward towards serving you in the future!

8/10 Bagus

Kevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel. Breakfast shouldnt be an extra cost. Its a buffet.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 24 Feb 2024
Thank you for your feedback. I am glad we were able to meet your expectations and we look forward towards serving you in the future!

6/10 Cukup Baik

Amber, BAY PORT

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
My husband and I have stayed at this hotel several times back when the palace of Auburn hills was still in use. We like the convenience of how close it is to Great Lakes Crossing. We also loved getting food and beer flights from O'Malley's Pub. Expedia advertises this as being the restaurant onsite so we booked a stay with our 1 and 3 year old this weekend. It’s not O’malleys anymore.. the restaurant onsite now had horrible evening service (so so slow) but breakfast waitress was very attentive. The pool was freezing. There were no clean towels. There was peanuts and food floating in hot tub & a little girl eating in it (where were your parents?) Certainly didn’t feel clean. The bathroom in the room is what makes it or breaks it for me. Ours had hair and a very thick toenail on the floor & the shower curtain had ripped holes in it. Definitely ready to be retired. Sadly, this is no longer a favorite of ours and we wouldn’t choose to stay here again. The lobby and onsite restaurant do look high end/ nice design choices BUT it appears rundown / not well kept.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 21 Feb 2024
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations and I will be sure to use your comments to fine tune our operation and provide our guests with a more positive experience. We hope you consider staying with us in the future.

4/10 Buruk

Josh

Bepergian bersama keluarga
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 21 Feb 2024
Thank you for taking the time to rate our hotel.

10/10 Sangat Bagus

L

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s was nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 17 Feb 2024
Thank you for rating our hotel!

10/10 Sangat Bagus

Martha

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 17 Feb 2024
Thank you for your feedback!!

8/10 Bagus

Taylor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy to find. Really clean and nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 17 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that you found our location and hotel cleanliness to be the highlights of your stay. We look forward to serving you in the future!

10/10 Sangat Bagus

Keith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 17 Feb 2024
Thank you for taking the time to rate our hotel!

10/10 Sangat Bagus

Wesley

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 26 Mar 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

8/10 Bagus

Tsuyoshi

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Julian pada tanggal 26 Mar 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 10 Feb 2024
Thank you for taking the time to rate our hotel!

8/10 Bagus

Zackari

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s was a great stay
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 3 Feb 2024
Thank you for your wonderful feedback! I am delighted that you had a great stay!

8/10 Bagus

Jacci

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Freezing pool
Everything was wonderful except the pool. It was so sold that all the children piled in the hot tub to swim. I question the temperature and they said it appeared the thermostat they worked on previously was Working. The children wouldn’t even stay in. Their lips were blue. For this reason I won’t stay again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 29 Jan 2024
Thank you for your feedback. I am glad we were able to meet your overall expectations and I will share your comments with our maintenance team to ensure our pool is kept at the appropriate temperature. We hope to see you again in the future.

8/10 Bagus

Rachel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great besides the family pizza party going on in the pool area and all the kids in the hot tub. By the time 9 came and it was adult only the hot tub looked disgusting.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 29 Jan 2024
Thank you for your feedback. I am glad that we were able to meet your expectations and we look forward to serving you again in the future.

6/10 Cukup Baik

Amelia

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Front desk staff were very nice and accommodating. The room was dirty and dated. I did enjoy the pool, hot tub, and sauna. Overall average hotel, not worth the price.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 29 Jan 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that you were able to enjoy our pool and spa area and I will be sure to share your comments with my cleaning team to ensure we provide our guests with a clean room. We hope to see you again in the future!

10/10 Sangat Bagus

Tatiana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 16 Jan 2024
Thank you for taking the time to rate our hotel!

6/10 Cukup Baik

Amanda

Disukai: Staf & layanan
The furnace in the room was super loud and I couldn’t sleep. The area around the pool needed to be cleaned. Same garbage was there the night before and in the later morning around 11am
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 29 Jan 2024
Thank you for your feedback. I assure you that I will share our comments with my team to ensure this does not reoccur in the future. We hope to see you again in the future.

2/10 Sangat Buruk

Scott

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
So much bromine in the pool just being near it burned my eyes. Kids hollering up and down the hallways late at night. Tv was out half the night cause they have satellite and there was a storm.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 16 Jan 2024
Thank you for your feedback. I am sorry that we were unable to meet your expectations and I assure you that we will use your comments to fine tune our operation to ensure we provide our future guests with a more memorable experience. We hope you give us a second chance in the future.

10/10 Sangat Bagus

Justin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 16 Jan 2024
Thank you for rating our hotel!

10/10 Sangat Bagus

Theresa

Disukai: Kebersihan, fasilitas
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 16 Jan 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 16 Jan 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 Sangat Bagus

Kelley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 8 Jan 2024
Thank you for rating our hotel!

10/10 Sangat Bagus

Stephanie

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julian pada tanggal 8 Jan 2024
Thank you for taking the time to rate our hotel!

10/10 Sangat Bagus

Marcus

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 8 Jan 2024
Thank you for your feedback!

4/10 Buruk

Andrew

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good and bad
The employees were friendly and attentive. The room seemed like it was still under some type of construction. The thermostat was hanging by the wires. We had to contact maintenance to come in and fix the hvac unit so the thermostat would turn on. The pullout couch bed was absolutely horrible. You could literally feel every spring in the “mattress”. I would not recommend. The pool was fun and the kids enjoyed this. The hot tub was also fun. However the light that goes in the wall in the hot tub was pulled up and sitting in the edge of the hot tub.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 3 Feb 2024
Thank you for taking the time to provide feedback on your recent visit to our hotel. I am sorry for failing to meet your expectations and I will be sure to use your comments to fine tune our operation. We hope you consider giving us a second chance in the future.

2/10 Sangat Buruk

Ann, Pickerington

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 27 Des 2023
Thank your for taking the time to rate our hotel.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff was professional and courteous.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 27 Des 2023
Thank you for taking the time to provide feedback on your recent stay with. I am glad that our staff service met your expectations and we look forward to seeing you in the future!

6/10 Cukup Baik

eric

Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 13 Des 2023
Thank you for rating our hotel.

8/10 Bagus

Andy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bar staff was great in trying to find a specific sporting event for me
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 8 Des 2023
Thank you for the positive feedback. I am glad our team was able to meet your expectations!

10/10 Sangat Bagus

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 8 Des 2023
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 Sangat Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Julian pada tanggal 13 Des 2023
Thank you for taking the time to rate your experience at the Crowne Plaza of Auburn Hills!

6/10 Cukup Baik

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
We were disappointed that the restaurant had changed. We booked this hotel because they had traditionally served a Thanksgiving buffet, however not only was their no buffet, the restaurant was closed for a private event Thanksgiving night. Thankfully McDonalds was open. I also booked a room with an accessible bathtub/shower and that was not provided. i can only assume that they no longer have these rooms.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Julian pada tanggal 30 Nov 2023
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations with our restaurant service on Thanksgiving. I assure you we will resume our Holiday services moving forward. We hope to have the opportunity to serve you again in the future.

10/10 Sangat Bagus

Anne

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Julian pada tanggal 21 Nov 2023
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!