Dear Laidback, Thank you for sharing your feedback. We apologize for any disappointment regarding the amenities and outdated aspects of our hotel. We are continuously working to improve our offerings and facilities to better meet the needs and expectations of our guests. Your comments will be taken into consideration as we strive to enhance the guest experience. We appreciate your input and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear J, Thank you for your feedback. On behalf of hotel management, we sincerely apologize for the issues you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Rest assured, we are investigating the water temperature and cleanliness concerns to ensure they are promptly addressed. Your comments are valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Migena, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Extended Stay America!Sincerely,Hotel Management

Dear Migena, It is wonderful to read your review of your trip to Extended Stay America. Our goal is to provide our guests exceptional service, so we are thrilled we succeeded during your stay. Your comments are shared with the entire team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

Dear Shaniece, We're thrilled to hear you had a good stay at Extended Stay America! Your positive feedback means a lot to us. Thank you for choosing us, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Khamael, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Iris, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Daniel, Thank you for telling us about your stay at our hotel. We hope you will accept our apologies for the issues you encountered. We seek to make each guest feel at home; therefore, we are disappointed this was not your experience. We will work with our associates to ensure this type of situation is not repeated. We hope you will give us another chance to show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Anthony, We appreciate you taking the time to provide your feedback. It brings us great joy to hear that you enjoyed our property's peaceful and secure environment. Your positive experience is essential to us, and we hope to continue providing exceptional service for your future visits.Sincerely,Hotel Management

Dear AKZ, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. We are grateful for your patience and hope you will choose to visit again so that we can provide you with the excellent experience that you deserve.Sincerely,Hotel Management

Dear William, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Jonayia, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced and the amenities not meeting your expectations. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management

Dear Guest, Thank you for the feedback. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We have addressed these concerns with our team and will use them to enhance the guest experience. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Management

Dear David, Thank you for reviewing our hotel and pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the inconvenience caused to you, and we are working to improve the same. Considering our staff's greatness, we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Eileen, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Shirlea, Thank you for evaluating your visit to Extended Stay America. Our team aims to deliver clean and comfortable accommodations and ensure an exceptional experience for every guest. Therefore, we are genuinely pleased to know you are happy with the kitchen item and that the staff is accommodating and helpful. We thank you for the suggestion about the towel to be able to deliver daily. It was a pleasure hosting you; we hope you will choose us again next time your travels bring you our way.Sincerely,Hotel Management

Dear Brandonjerry, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to keep away any unpleasant odor or free from smoke smells. However, we apologize for the blame and will address this with the appropriate individuals. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; please give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Kenneth, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; please give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Kimberly, Thank you for evaluating your visit to Extended Stay America. Our team aims to deliver an exceptionally clean and comfortable environment for every guest. Therefore, we are genuinely pleased to read you enjoyed every aspect of your stay. We appreciate you highlighting our clean suites and excellent kitchenette facility for fellow travelers. It was a pleasure hosting you; we hope you will choose us again next time your travels bring you our way.Sincerely,Hotel Management

Dear Ronnell, Thank you for choosing us for your visit. We regret to read about your disappointment regarding the condition of your suite. Please accept our sincere apologies, as we never mean to disappoint our guests. We assure you that what you experienced is unacceptable by our standards, and we will address this with our housekeeping team. We are committed to providing every guest with an excellent experience, and we appreciate your patience and feedback as this helps improve our services. We hope you will consider revisiting us so we can deliver the outstanding stay you should always expect from us.Sincerely, Hotel Management

Dear Rita, Thank you for sharing your feedback. We are disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. Our goal is to provide an exceptional experience for every guest; therefore, we regret that we could not make this happen for you. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management

Dear Aimi, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we regret that this was not your experience. Also, we are sorry for your disappointment with our breakfast, and we have shared your comments with our breakfast staff as we continually strive to improve our guest experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Aswad, Thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed your stay. Our goal is to provide an exceptional experience for our guests, and we’re happy we hit our mark with our service and clean accommodation. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

Dear Sonja, thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience caused due to various issues and want to assure you that we are taking action to avoid such concerns in the future. Please stay with us again so we can provide you with the excellent service for which we are known.SincerelyHotel Management

Debbie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management