2/10 Sangat Buruk
Billy
Bepergian bersama teman
28 Mar 2026
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
One of the worst hotel rooms I've EVER had in my life. Right next to a STAFF elevator that goes all day and all night. An air conditioner that would not stop at night and froze the room. When we turned the heat on in the morning, it ran for a minute or two and then kicked over to air conditioning again no matter what we did. I feel you guys should have paid us to stay in that room! SHAMEFUL. It was absolutely horrible.
When we left and turned off the light on the right side of the bed spun where it was attached and nearly broke my finger.
Indigo's response: Good Evening Mr. Oneal, I deeply apologize for the experience you had at our hotel. It sounds like you did not get to experience the standard that we pride ourselves on. I see that you are already checked out. Could I sign you up for IHG rewards and deposit points towards a future stay as an apology?
- Jaz, Front Desk Supervisor
Hi Jaz, I appreciate you reaching out, but I’ll be honest: the offer of points feels less like an apology and more like a way to avoid acknowledging that the room provided was functionally uninhabitable. My primary reason for responding to your text was to ensure management knows that specific room is not fit for guests—it’s not restful and it shouldn't be in your rotation until the elevator noise and climate control are fixed.
Billy
Menginap 1 malam pada bulan Maret 2026
