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Ulasan untuk MainStay Suites Detroit Auburn Hills

2.5 out of 5
MainStay Suites Detroit Auburn Hills
1650 N Opdyke Rd, Auburn Hills, MI

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 379 dari 956 ulasan" "
Penilaian 8 - Bagus. 301 dari 956 ulasan" "
Penilaian 6 - Cukup Baik. 125 dari 956 ulasan" "
Penilaian 4 - Buruk. 83 dari 956 ulasan" "
Penilaian 2 - Sangat Buruk. 68 dari 956 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Jeffrey

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Staff was nice, but our room was awful. Booked a queen, but I didn't get one. There was a huge brown water stain on the ceiling above the bed. There was more water damage on the bathroom ceiling. There was a huge chunk of wall missing behind the toilet that they covered with a loose piece of linoleum tile. The shower drained so slow the water was ankle deep after five minutes. Bathroom vanity sink was also broken. Small tv. No closable curtain on the window which made sleeping-in impossible. I would not recommend this place. They even told us to take our own garbage to the dumpster if we had any. The parking lot had several chunks missing.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Affordable and clean
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Carlos

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente
Menginap 7 malam pada bulan April 2024

2/10 Sangat Buruk

Tatiana

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I had several weird occurrences happen in my room. Each night progressively got worse. I stayed for five days. I had weird noises, as though someone was walking around my bed, hand pressures around my body as I was trying to sleep, mattress shaking under me, creepy shadow hands dangling above my head on another night, and on the worst day, as I was showering, it was though a hand was reaching forcefully through the shower curtain! Don’t stay on the third floor. The whole room felt energetically dark and creepy. Maybe I’m sensitive to spirits ….. but I’m pretty sure there’s a demon or ghost lurking in the room 310.
Menginap 14 malam pada bulan April 2024

8/10 Bagus

Artem

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024

6/10 Cukup Baik

Milad

Menginap 7 malam pada bulan Januari 2024

10/10 Sangat Bagus

Niurka A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good place
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Mainstay Staff pada tanggal 16 Feb 2024
We look forward to seeing you again.

6/10 Cukup Baik

Milad

Traveler bisnis
Menginap 14 malam pada bulan Januari 2024
Tanggapan dari Mainstay staff pada tanggal 16 Feb 2024
We will use your review to improve our standards.

2/10 Sangat Buruk

Samuel

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Worst hotel i stayed at in detroit
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mainstay Staff pada tanggal 16 Feb 2024
Our team apologize for your dissatisfaction.

8/10 Bagus

Othman, Lexington

Traveler bisnis
It is decent but didn’t feel safe
Menginap 9 malam pada bulan Januari 2024
Tanggapan dari Mainstay staff pada tanggal 16 Feb 2024
Our team apologize for you not feeling safe. We will continue to towards the satisfaction of all our guests.

8/10 Bagus

Milad

Traveler bisnis
Menginap 14 malam pada bulan Januari 2024
Tanggapan dari Mainstay staff pada tanggal 16 Feb 2024
Thank you for staying with us!

2/10 Sangat Buruk

Michael

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
TERRIBLE
This place is a dump. Stinks in the entire hotel, stained carpets, broken doors, mouldy shower, stinky bed. Sketchy people in lobby. No breakfast. Never stay here. We actually had to leave to stay at another hotel and this place wouldn’t even refund us. Horrible.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mainstay staff pada tanggal 16 Feb 2024
We will your comments to make improvements.

8/10 Bagus

George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Desember 2023

4/10 Buruk

Greg

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Sharon

Menginap 7 malam pada bulan Desember 2023

10/10 Sangat Bagus

glorybel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
loved it
Menginap 10 malam pada bulan Desember 2023
Tanggapan dari The Mainstay Staff pada tanggal 16 Des 2023
We loved having you stay with us! Please come again.

2/10 Sangat Buruk

Aamir

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Connecting door to the next room wouldn’t lock. They said put a table. Ridiculous. Not clean, bad service.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Mainstay staff pada tanggal 16 Feb 2024
We apologize for not providing you with a satisfactory experience. Our team will use your comments in order to improve our service.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari The Mainstay Staff pada tanggal 7 Nov 2023
Thank you for your review. We will use your feedback to make improvements.

10/10 Sangat Bagus

Emily

Disukai: Staf & layanan, kenyamanan kamar
Menginap 8 malam pada bulan Oktober 2023
Tanggapan dari Mainstay staff pada tanggal 7 Nov 2023
Thank you for your feedback. Please come back and stay with us again.

4/10 Buruk

Curtis

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Terrible
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Staff pada tanggal 6 Nov 2023
Thank you for taking the time to give us your feedback. Our staff will continue to work hard to improve.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Mainstay staff pada tanggal 2 Nov 2023
We appreciate your feedback

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari MAINSTAY STAFF pada tanggal 2 Nov 2023
We appreciate your feedback

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2023
Tanggapan dari Mainstay staff pada tanggal 2 Nov 2023
We appreciate your feedback Mainstay staff

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 13 Okt 2023
Thank you for your feedback

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unsafe
Unsafe! Back door stays open 24/7 and staff refuses to fix the issue
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Staff pada tanggal 13 Okt 2023
Dear Valued Guest, We regret that you feel unsafe. Your safety is important to us. We explained to you yesterday when you extended your stay that we do care and we are waiting for our technician to repair the locks on the door in which we discussed. The staff works very hard to ensure the comfort of every Guest.

10/10 Sangat Bagus

Michael, Atlanta

Staff was friendly and helpful. Room was clean and quiet. Great location for what I needed. Excellent value, absolutely would stay here again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Staff pada tanggal 9 Okt 2023
Thank you and please come again real soon.

6/10 Cukup Baik

Jacob

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
Staff keeps downstairs bathroom locked so they don't have to clean it. Also they gym is not worth using except cardio.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 9 Okt 2023
Dear Valued Guest, We apologize for the plumbing issues we were experiencing on your recent visit. We value your input so we can make improvements.

6/10 Cukup Baik

Ginger

Tidak Disukai: Kenyamanan kamar
You get what you pay for. Just ok.
Unprofessional desk staff for check in and check out. The bed was very hard and hurt both of our backs. The closet smelled like pee. Otherwise, it was quiet and near the freeway and plenty of places to eat. I was also very affordable and we felt fairly safe. It was ok for a quick llace to sleep but because of the hard beds we wont be staying here again.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 27 Sep 2023
I am so sorry you had a bad experience with our staff. We take pride in making the guest feel at home. The firm mattresses will definitely be looked in to. Thank you for your feedback as it will help improve our standards.

8/10 Bagus

Jennifer, Perrysburg

Disukai: Kebersihan, staf & layanan, fasilitas
The hotel isn't bad, but definitely needs some upgrades. The room I stayed in the door was stuck to get in or out. The room was decent though. Separate sleeping area was great. Would stay again.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 25 Sep 2023
Thank you for choosing to stay with us. We hope to see you again real soon.

10/10 Sangat Bagus

Nathan

Disukai: Kebersihan
Menginap 7 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 22 Sep 2023
Thank you for choosing to stay with us. We hope to see you again real soon.

6/10 Cukup Baik

Jennifer, Perrysburg

The hotel was average. The room needs a deep cleaning or a paint/carpet refresh. Waiting longer than 10 minutes to get checked in due to no staff at the desk.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 19 Sep 2023
Thank you for taking the time to give us your feedback. We will use your comments to make improvements.

4/10 Buruk

Kevin

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not impressed at all, but I guess you get what you pay for.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mainstay Suites Staff pada tanggal 13 Sep 2023
Please come again and we promise to impress you !

2/10 Sangat Buruk

Lindsay

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Run far, far away from this place!
My family and I stayed over Labor Day weekend and I cannot believe the price we paid for such a dirty, smelly, uncomfortable room. What really sealed the deal for a 1 star rating was that a front desk worker (heard her tell someone else she was from corporate) would only give us 2 bath towels even though there were 3 of us staying. So we had to share towels! There were mystery stains everywhere, floor to ceiling. Mold in the bathroom. They can’t even invest in a magic eraser to remove the dirt from around the door handles or light switches. The only positive thing I can say is that the Friday night front desk worker came in and unclogged the tub drain for us, which should not have been her job! This place really ought to be condemned.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
We apologize for the room not meeting the standards we are trying to achieve. Your feedback will assist us in making improvements.

6/10 Cukup Baik

Thomas

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Weekend getaway
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay staff pada tanggal 5 Sep 2023
We hope to see you again real soon.

6/10 Cukup Baik

Kathleen

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Had to walk through a cloud of smoke to get to front door. People smoking 10-15 feet from entry. I alerted staff but no change during our 3-night stay. Lobby and hallways were worn out and carpeting very dirty but room was quite clean, to my surprise. Staff members were pleasant. Towels and sheets were terribly thin and worn!!
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
Thank you for your feedback. We will take it in consideration of making the necessary improvements.

8/10 Bagus

Jennifer

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
Thank you and please come visit us again.

6/10 Cukup Baik

Thomas

Disukai: Kebersihan, kenyamanan kamar
Visiting friends.
Checked in at 4pm rooms weren't ready. Gave us 2 different rooms and one of the rooms the old bedding was laying on a chair and the bed was unmade.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
Thank you for your feedback. We will use it to make improvements.

2/10 Sangat Buruk

Cristina

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was fine, but did not like location it felt very unsafe, unsupervised children , 2 scary big dogs(Dobermans) came into the lobby and one of the dogs even touched me, the owner didn’t even say sorry, there was it spots in the ceiling of the lobby, there was a funny smell as well, in the parking lot there was a note stating that the hotel is not responsible if a car get damaged or stolen. There was also a black mini van that seemed to be broken into, that had a black bag bag over drivers door and looked like if it has had been sitting there for a while. We decided not to stay we check in and checked right out did not even go into the hotel room
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
We regret your experience was not positive. We will use your feedback to make improvements.

6/10 Cukup Baik

Timothy

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
We truly enjoyed your stay with us.

4/10 Buruk

Tom

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Get me out of here!!!!
The room smelled horrible. There were stains all over the carpet. The bed was literally caving in. It was so uncomfortable. We would have left and found something more accommodating but we arrived late at night and needed to leave early. Don’t ever book a night at this hotel!!!!!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
We apologize your stay was not satisfactory. Your comments will help us make improvements.

10/10 Sangat Bagus

Kelly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were very friendly
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Sep 2023
Thank you for your kind comments.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Disgustingly Filthy Hotel
The room was dirty and smelled horribly of smoke. The toilet was super wobbly and didn’t feel like it was screwed into the ground. The amount of grime layered on all the surfaces was disgusting. We didn’t end up staying, we checked out same day after only a few hours. I would NOT recommend this hotel to anyone.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mainstay Staff pada tanggal 17 Agu 2023
I apologize you had such a terrible experience.We will use your feedback to make improvements.

2/10 Sangat Buruk

Sydney

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 2 Agu 2023
We apologize for the plumbing issue you experienced on your departure.

4/10 Buruk

Isabella

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Extremely dirty. Bought a Non-Smoking room, yet had cigarette burns all over the room, and smelt like cigarettes.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 27 Jul 2023
We appreciate your feedback and will use it to improve our standards.

2/10 Sangat Buruk

Brian

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 2 Agu 2023
We appreciate your review. Our staff will use it for improvement.

2/10 Sangat Buruk

Ricardo

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I wouldn’t stay here at all! Not worth the money!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 24 Jul 2023
We are sorry your stay was not satisfactory. We appreciate your feedback in order to make improvements.

2/10 Sangat Buruk

Seth

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I thought maybe i was getting a good deal on the room but in reality I paid for what I got. I rented a room with a queen and as well as a sofa pull out. The bed was ok but the sofa hadn't been cleaned in some time. The sofa had a couch cover because the cushion was falling apart. After pulling out the bed from the sofa the sheet was filthy which indicated nobody changed it. I did request extra sheets and an additional pillow as there weren't enough. The lady at the front gave me extra sheets and had said she would deliver another pillow but never did. The room was dirty with cob webs and the kitchen and bathroom floors were slick like they were cleaned with oily water. The door used to enter the hotel near our room had a sign that said it was locked 24 hrs. but it didn't shut on its own like it was supposed to so it would stay a jar. The door to our room was difficult to open as sometimes the lock wouldn't unlock after swiping the key and it wedged shut. The door was suppose to shut on its own but because it was wedged it would not close all the way unless you did it. I would not recommend this place.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 17 Jul 2023
I apologize for not meeting your expectations. Your review will help us improve our standards.

8/10 Bagus

Jeffrey

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 2 Agu 2023
Thank you and please come again.

8/10 Bagus

Gabriela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Mainstay Staff pada tanggal 5 Jul 2023
Thank you for choosing to stay with us

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Completely disgusted
This hotel is the worst hotel I have ever stayed in. I booked a room here after trying several others that didn’t have any vacancies. The whole place smelled of stale smoke and bleach. There was no toilet paper in my bathroom, nor my friend’s who stayed on a different floor. Three lights in the room didn’t work. Chair near the bed was covered in “questionable” stains. Fan cooling the room blew the drapes, which were sticky and appeared stained from years of cigarette smoke. I didn’t feel that the curtains adequately covered the windows. The phone was missing buttons. No drain stopper in the bathroom sink. Coffee maker only brewed about 1” of watery coffee. Bed was lumpy, creaky, and uncomfortable. There were several cracks on the walls in the main room and bathroom. There was a strange hole on the wall next to the bed that I seriously thought could be a bullet hole. Room smelled awful. Luckily I had Febreze so I sprayed that everywhere. Hairs on toilet seat. I just had a horrible dirty feeling about the entire place. I would have switched hotels but there were no vacancies at any of the ones close by. The staff at the front desk were very nice, and the location was good for where I needed to go. However, there was so much bad that outweighed the good. I’ll never stay here again, and strongly caution anyone else against booking a room at this hotel.
Stains on chair
One of three lamps that didn’t work
Tiny, dirty bathroom with barely any toilet paper left
Phone missing buttons
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Mainstay staff pada tanggal 30 Jun 2023
We apologize your stay did not meet your expectations. It is unfortunate you were alarmed by the ambulance. A guest had an asthma scare caused by the haze in the air.