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Reviews of MainStay Suites Detroit Farmington Hills

2.5 out of 5
MainStay Suites Detroit Farmington Hills
37555 Hills Tech Dr, Farmington Hills, MI

Reviews

7.2

Good

Rating 10 - Excellent. 226 out of 763 reviews" "
Rating 8 - Good. 241 out of 763 reviews" "
Rating 6 - Okay. 118 out of 763 reviews" "
Rating 4 - Poor. 83 out of 763 reviews" "
Rating 2 - Terrible. 95 out of 763 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Francisco

Business traveller
Disliked: Staff & service, property conditions & facilities
Besides the hotel on FIRE in the middle of the night, and noisy dogs barking for hours, and the phone system down, it was ok, mmhhh , no no less then ok
Stayed 12 nights in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All of the staff were always very friendly and helpful.
Stayed 21 nights in Jan 2024

4/10 Poor

Abby

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Generally pretty run down, lots of duct tape and stained carpet. Room was pretty clean and it did the job though.
Stayed 1 night in Feb 2024

2/10 Terrible

Diamone

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Bed bugs everywhere upon entry
Stayed 2 nights in Feb 2024

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Not good
Stayed 1 night in Jan 2024

6/10 Okay

Reggie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Shiara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideal for a family visiting and make it where you can enjoy one another
Stayed 2 nights in Dec 2023

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great price, but won’t stay again.
Stayed 9 nights in Dec 2023

10/10 Excellent

MARSHA

Stayed 2 nights in Dec 2023

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CM on 5 Dec 2023
Thank you

8/10 Good

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close to expressway and family
Stayed 4 nights in Nov 2023
Response from CM on 5 Dec 2023
Thank you! I'm glad you enjoy your stay

6/10 Okay

Sara

Business traveller
Disliked: Amenities, property conditions & facilities
The front desk clerk who checked me in was great, friendly and efficient. The rest of my stay was not as pleasant. The room was not very clean, the shower drain did not work, the microwave handle was broken off, I had to rewash the dishes before using, the a/c-heat didn’t work, the bed linens were so skimpy I had to fold them over to get warm, the gym was closed and when I tried to get some coffee condiments (cream/sugar packets) from the front desk one evening, I was told by the clerk that she couldn’t give me any. This was not a very cheap place to stay. Next time I will spend a little more for a better hotel.
Stayed 4 nights in Nov 2023
Response from CM on 5 Dec 2023
Thank you

6/10 Okay

Manifest

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Property was clean but staff was very rude and disorderly.
Stayed 2 nights in Aug 2023
Response from CM on 5 Dec 2023
I do apolgize you didn't enjoy your stay

10/10 Excellent

Gracie

Stayed 1 night in Oct 2023
Response from CM on 5 Dec 2023
Thank You for 10/10 :)

4/10 Poor

Bob

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hallways smelled very ethnic. Even after returning home the oder lingered. Won't stay again
Stayed 1 night in Oct 2023
Response from CM on 5 Dec 2023
I do apologize you didn't enjoy your stay

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cannot recommend
Very poor condition. Badly in need of a refresher. Location is great and desk staff was amazing ... but the hotel is dirty and no more than a 2 star on a 5 star rating scale
Stayed 3 nights in Oct 2023
Response from CM on 5 Dec 2023
I apologize you didn't enjoy your stay

2/10 Terrible

Hubert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about this place
Stayed 2 nights in Oct 2023
Response from CM on 5 Dec 2023
I apologize you didn't enjoy your stay

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from cm on 5 Dec 2023
Thank you

2/10 Terrible

Shantora

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DISAPPOINTED STAY
There was no hot water, over heard anothr guest say its been like thay for 2 weeks. The first room we had the microwave didn't work. They switched us to another room, the stove didn't work in that one. There was no compensation for anything.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
My room was dirty. The floor was covered in debris. The furniture was turned about. I let desk know as I left for dinner and I they indicated it would be taken care of. It was not. I asked again and let them know i didn't have hot water, as well. The front desk informed me that the entire facility was without hot water. The bathroom was clean and properly appointed.
Stayed 2 nights in Sep 2023

8/10 Good

Alisa

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Samer

Business traveller
Disliked: Staff & service, amenities
Stayed for one night.. the shower did not work and was not fixed nor changed the room for me.. also on the next morning the hotel had no hot water!!
Stayed 1 night in Sep 2023

2/10 Terrible

Britney

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not make it 20 minutes in this property. It reeks of pee and water damage as soon as you hit the hallway. My room was even worse. Blood and dirt on the toilet seat. No blanket on the bed trash can full pillows dirty. I arranged for a new room and left. Best part called the front desk and was told I couldn’t switch rooms and that they could give me cleaning supplies. Unbelievable.
Stayed 1 night in Sep 2023

4/10 Poor

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in about 9 pm from out of state. As soon as we got there waited about 10 min before the clerk came to the desk. She was snappy, rude, like as if we were interrupting her. The elevator was broke down she put us on the 3rd floor, which ok fine, the fitness center was shut down. The whole hallway was filled with a smell i cant explain, hole punches in bathroom door. Looks nice on the outside but.......
Stayed 1 night in Sep 2023

2/10 Terrible

Liniece

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We will never stay here again. Staff was unhelpful. Needed manager for everything but manager not on site. After a 30-minute check-in wait, room key did not work. Staff said needed a manager to fix it, but no manager was on-site. Gave up and left. Stayed at a different hotel since I could not even get into a room. Tried to get a refund but was refused. Worst. Hotel. Ever.
Stayed 2 nights in Sep 2023

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay I have had in a long time. Had a cockroach in my room
Stayed 3 nights in Sep 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
It was not well maintained. Obvious mold in the rooms. All furniture was badly stained. Safety latch on the door was broken. I could go on.
Stayed 2 nights in Sep 2023

2/10 Terrible

Dina

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like stale urine & carpet dirty. Coffee or pop drops on wall and bathroom doors. Smells also like mould. Would never go back. We left the hotel without staying in the hotel we slept in the car.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty!
This hotel was VERY dirty. There were stains all over the hallways - on the walls and floors, and stains on the sheets in the room. We had to ask for sheets for the pullout sofa and were told there were no pillows for that bed. I wouldn't stay here again if it were free.
Stayed 2 nights in Aug 2023
Response from CM on 31 Aug 2023
I apologize that you was unhappy with your stay.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from CM on 31 Aug 2023
Thank you for completing the survey

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising find
I was very impressed with this facility. So very clean and pleasing to the eye upon entrance to my room.
Stayed 1 night in Aug 2023
Response from CM on 31 Aug 2023
Thank you so much Cheryl for your 10/10. Hope to see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place was honestly really great for the price, the room had nice carpet and vinyl floors, I couldn’t believe the room had a stove, microwave, full size fridge and a dishwasher full of dishes, along with a toaster and coffee maker. Bathroom was really nice too. Only bad thing I can say is they advertise free breakfast and a fitness room but offer neither. Also they rarely had coffee in the common area but overall I’d give this place a solid 8.5 out of 10.
Stayed 7 nights in Aug 2023

4/10 Poor

Nathan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I will not set my foot in there ever again.
Stayed 2 nights in Aug 2023
Response from CM on 18 Aug 2023
Thank you for completing the survey

4/10 Poor

Morgan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC, no effort
When I entered the room the AC was running and set to 60 but it was sweltering hot. There was a used washcloth and bar of soap next to the sink in the bathroom, so I assumed that maybe someone had just been in the room and just turned on the AC. I was willing to overlook the dirty conditions and used cloths in the bathroom, but after 3 hours of blasting the AC and no change in temperature, I realized it was broken and I needed to change rooms. However, when I went to the front desk the manager Chelsea said they were booked solid that evening and practically sneered at me that I had been in the room ‘all day’ and just now said something. She said she couldn’t offer me a refund or a new room but she would give me a fan. I called Hotels.com customer support for help but they were unable to refund the stay so I was forced to accept the fan. My room was on the 3rd floor and even with the window open (next to a noisy highway) and a large box fan running it extremely hot all night. It was cooler outside, in July. I ended up not returning to the property the next night and instead cut my trip short. I was very willing to overlook the condition of the room, and the lack of trash cans, and even the broken AC wouldn’t lead me to leave a bad review if there had been any effort. The person at the desk was THE MANAGER, they certainly had the power to offer me some kind of help, move me to a partner hotel, etc. I was patient, Chelsea was unapologetic.
Stayed 2 nights in Jul 2023
Response from CM on 31 Aug 2023
Thank you

2/10 Terrible

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room did not have a complete hot water device - the carafe was missing. There was some type of beetle in the bed and an unpleasant aroma in the room. The garbage disposal did not work; the sink had food debris in it. The pillows are smaller than normal. We asked to switch rooms but we unable to.
Stayed 1 night in Aug 2023
Response from CM on 18 Aug 2023
Hello Donna,I'm truly sorry you did not enjoy your stay

2/10 Terrible

Kate

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel used to have alot of long term worker guests..wasn't fancy, but was clean, quiet and basic breakfast and evening snacks were served. It's now filthy and run down. Elevator is unreliable, food is left on carpets and there are terrible stains everywhere, breakfast and evening food all cancelled. The front desk staff are pleasant, but they have clearly cancelled some of the staff as while my room was clean, the general living areas are awful.
Stayed 3 nights in Jul 2023
Response from CM on 7 Aug 2023
Thank you Kate for completing the survey

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from CM on 7 Aug 2023
Thank you for completing the survey -CM

2/10 Terrible

Micah

Stayed 2 nights in Jul 2023
Response from CM on 18 Aug 2023
Thank you for completing the survey

6/10 Okay

Eric

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from CM on 1 Aug 2023
Thank you for the 6/10. We really appreciate it. Hope to see you next time.

2/10 Terrible

Savannah

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady with the knotless sucks!! Floor full of trash and it stinks and she tries to make excuses instead of calling someone to assist how nasty
Stayed 1 night in Jul 2023
Response from . on 1 Aug 2023
Hello Savannah,Thank you for completing the survey.

2/10 Terrible

Amro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrifying! Please read carefully. If you are trying yo get robbed, murdered, or slashed I highly recommend this hotel. I have no idea how their reviews are more than 7/10. I have never in my life experienced such a horrible situation. NO one is at the check in counter. The receptionists there don’t wanna work. They yell at you when you need something. I didn’t see no ordinary humans there. Only tattooed gang members and criminals. The air conditioner wasn’t working and It was soo hot. Like an oven. They refused to give me another room or a refund. They even didn’t have anyone to check me out early. I got stuck in the elevator too coz it wasn’t working properly. If you value your life, never approach this hotel.
Stayed 3 nights in Jul 2023
Response from CM on 1 Aug 2023
Thank you for your feedback. We are truly sorry you didn't enjoy your stay with us.

2/10 Terrible

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smells like urine. The furniture is very warn out The property is dirty and not maintained. Smelly garbage piled up in the elevator lobby.
Stayed 1 night in Jul 2023
Response from CM on 1 Aug 2023
Thank you for your feedback

6/10 Okay

Ashraf Mostafa

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The Descent
The hotel is located in a nice neighborhood close to everything. As a facility, the hotel can be one of the best in town however the problem lies in the staff woking inside it. The management needs reshuffle and professional hotel experts handle the situation. Everything needs refresh from the stained floor carpets everywhere to the wifi, piles if trash everywhere to the cleanliness in the hotel in general.
Stayed 7 nights in Jul 2023
Response from CM on 1 Aug 2023
Hello Ashraf, Thank you for your feedback, I really appreciate it and will take that in mind.

4/10 Poor

melvyn

Disliked: Property conditions & facilities
Well i booked a room here on July 2nd till the 9th the room was very clean but it had broken furniture and there and the furniture that was in there like the couches was dirty the rugs in the hallways was dirty and I paid cash I left the property early I was supposed to stay there for a week but left on the 3rd they owe me a refund for the rest of the days that I was supposed to be there it is now July 17th and I'm still waiting on a refund the state could have been better if they was a little bit more cleaner
Response from CM on 1 Aug 2023
Hello Melvyn, Thank you for completing the survey, I appreciate your feedback

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Jul 2023
Response from CM on 1 Aug 2023
Thank you Mahmoud for the 5/5!

2/10 Terrible

Lovely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from CM on 1 Aug 2023
Thank you for completing the survey

2/10 Terrible

Jada

Disliked: Cleanliness, staff & service, property conditions & facilities
My Stay At This Property Was Horrible , I Did Not Expect This In Farmington Hills . The WiFi Did Not Work. I Was Without WiFi && I Paid For That As Apart Of My Stay There . The Whole Floor I Stayed On .. the (2ND) Floor.. There Was Trashbags Of Food Just Sitting By The Elevator For Hours .. There Was Broken Tile In My Bathroom .. The Hotels Front Door Stayed Open Just For Anyone to Walk In It ..
Stayed 2 nights in Jul 2023
Response from CM on 1 Aug 2023
Hello Jada, We are truly sorry that you didn't enjoyed you stay, thank you for completing the survey