Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 172 dari 316 ulasan" "
10 - Sangat Bagus
172
Penilaian 8 - Bagus. 100 dari 316 ulasan" "
8 - Bagus
100
Penilaian 6 - Cukup Baik. 24 dari 316 ulasan" "
6 - Cukup Baik
24
Penilaian 4 - Buruk. 8 dari 316 ulasan" "
4 - Buruk
8
Penilaian 2 - Sangat Buruk. 12 dari 316 ulasan" "
2 - Sangat Buruk
12
9,0/10
Kebersihan
9,0/10
Staf & layanan
8,6/10
Fasilitas
8,8/10
Kondisi & fasilitas properti
9,2/10
Ramah lingkungan
Ulasan
8/10 Bagus
MING HUANG, Yilan
1 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
In general, it’s a classical Residence Inn style. Living the way just as we staying at home.
MING HUANG
Menginap 6 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
Ming, thank you for your review. It's wonderful to know you felt at home during your stay at Residence Inn Detroit Novi. We aim to provide a comfortable and familiar atmosphere for all our guests. Thank you for choosing us for your stay.
10/10 Sangat Bagus
Tamara
15 Apr 2024
Tamara
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Tamara, it's great to see such a high rating for Residence Inn Detroit Novi. We hope your visit was superb and that you will join us again soon. Safe travels until then.
10/10 Sangat Bagus
Jorvon
31 Mar 2024
Jorvon
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Thanks for the outstanding rating, Jorvon!We're delighted your time at Residence Inn Detroit Novi was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Sangat Bagus
Ernesto
Bepergian bersama keluarga
29 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very friendly and the rooms were spacious.
Ernesto
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 31 Mar 2024
Ernesto, thank you for sharing your positive experience at Residence Inn Detroit Novi. We're thrilled our team members provided friendly service and that you found the rooms to be spacious. We look forward to your next stay with us.
8/10 Bagus
Molly
29 Mar 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
Molly
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 31 Mar 2024
Thanks for the great rating, Molly!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn Detroit Novi soon, we'd love to have you back!
6/10 Cukup Baik
Ciarra
Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
10 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was close to everything we needed!
Ciarra
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 11 Mar 2024
Ciarra,Thank you for your time in sharing your experience. We are glad our central location at Residence Inn Detroit Novi served you well during your stay. Do inform us about your needs for any future stays, and we will be happy to facilitate them.
10/10 Sangat Bagus
Shaquilla, Springfield
3 Mar 2024
Shaquilla
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 24 Mar 2024
Shaquilla, it's truly heartening to know that you had a 5-star experience at Residence Inn Detroit Novi. We appreciate your rating and hope to have the opportunity to welcome you back on your next visit to Novi.
10/10 Sangat Bagus
Steve
24 Feb 2024
Steve
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 26 Feb 2024
Steve, thank you for taking time to rate your stay at Residence Inn Detroit Novi. We're delighted to know you had a positive experience. We hope to welcome you again soon for another wonderful stay.
4/10 Buruk
Artesha
Bepergian bersama keluarga
18 Feb 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Ice maker didnt work, ice machine on 4th floor didnt work, Fireplace in 412 didn't work made a call to Vanessa at the font desk she was extremely rude and hung up on me. The fireplace was one of the amenities I requested and her customer service was unacceptable
Artesha
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 19 Feb 2024
Artesha, it's disappointing to hear you encountered challenges during your stay, particularly with facility amenities and with your interaction with one of our colleagues. We aim to uphold a high standard of service and it seems we fell short in this instance. We will be addressing your concerns within our team. We hope to have another chance to leave a better impression on you in the future.
Check-in was a breeze. The front desk personnel were always friendly, greeted us every time we walked by.
Parking is an extra charge which was disappointing to learn. If you dont want to pay the extra fee, you can park across the street or next door in an empty lot. Breakfast was decent both mornings we were there. Kids loved the waffle maker! Only issue was the hot water. It took FOREVER to get the shower water hot and even then it was only warm. Hotel staff said our end of the hotel takes a long time to get hot water and to run all of the taps at the same time to get it hotter faster. Seems like a huge waste of water.
Sarah
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 12 Feb 2024
Sarah, it's wonderful to hear you experienced effortless check-in and friendly interactions with our team members at Residence Inn Detroit Novi. We're thrilled that breakfast was well-received, particularly by the children who enjoyed the waffle maker!However, we regret the inconvenience you faced regarding the hot water. We are continuously working to improve our systems, and your feedback is crucial for this process. Our parking policy is also designed to ensure the availability and safety of all guests. Any changes to it are widely communicated.We appreciate your honest feedback and hope to welcome you back for an even better experience soon.
8/10 Bagus
Norimasa
2 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Norimasa
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 5 Feb 2024
Norimasa, thank you for choosing Residence Inn Detroit Novi and sharing your rating. We're glad to understand that your stay was enjoyable. Any further insights about your stay with us would be appreciated to continually enhance our guest experience. Looking forward to welcoming you back in the near future.
10/10 Sangat Bagus
Chelsea
30 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the stay very relaxing
Chelsea
Tanggapan dari Customer Service pada tanggal 30 Jan 2024
Chelsea, it's fantastic to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. Your description of it as a very relaxing experience is what we aim to provide for all our guests. We eagerly anticipate your return in the future.
8/10 Bagus
Seungtaek
Traveler bisnis
28 Jan 2024
Disukai: Kebersihan
It's old but not bad.
Breakfast is just a minimum level.
And refrigerator sounds were so loud in my loom
Seungtaek
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 29 Jan 2024
Seungtaek, we appreciate hearing your thoughts. At the Residence Inn Detroit Novi, we're constantly looking to upgrade our amenities, and your feedback about the breakfast and noise from the refrigerator supports this goal. We'll make sure to consider these aspects for improvement. Thanks for your stay!
10/10 Sangat Bagus
Tia
28 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel, we honestly liked it beter than our one further into Detroit. The convenience of the shops and mall across the street is nice.
Tia
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 29 Jan 2024
Tia, it's delightful to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. We feel fortunate that our location near shopping and dining was a highlight for you. We appreciate your compliments and look forward to welcoming you back in the future.
10/10 Sangat Bagus
TINA
Bepergian bersama keluarga
28 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Family oriented. Breakfast could have been better.
TINA
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 29 Jan 2024
Tina, thank you for your feedback. It's wonderful to hear that you found the Residence Inn Detroit Novi welcoming for families. We're also taking note of your thoughts on the breakfast offerings and will be sharing them with our culinary team for consideration. We appreciate your insights and hope to welcome you back soon.
8/10 Bagus
Kyle
27 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Kyle
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 29 Jan 2024
Kyle, thank you for your rating! We're pleased to note your appreciation. Your feedback is important to us. We hope Residence Inn Detroit Novi will be your choice again on your next visit.
8/10 Bagus
Marianne
27 Jan 2024
Marianne
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 21 Mar 2024
Marianne, we're gratified to see your rating of the Residence Inn Detroit Novi. It's lovely to know you enjoyed your stay. We're always striving to enhance our guests' experience and value your input. We look forward to welcoming you back in the future.
10/10 Sangat Bagus
desanee
Bepergian dalam rombongan, Bepergian bersama keluarga
Tanggapan dari Customer Service pada tanggal 22 Jan 2024
Desanee, thank you for your positive comments. It's delightful to learn that you found the Residence Inn Detroit Novi to be neat and well-maintained. We pride ourselves on providing a pleasant stay, and your feedback serves as great encouragement to our team. Looking forward to welcoming you back on your next visit!
10/10 Sangat Bagus
PETER, STOUGHTON
Traveler bisnis
19 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice placed to stay, clean and quite, recommended
PETER
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 20 Jan 2024
Peter, thank you for your positive feedback about your stay at the Residence Inn Detroit Novi. We are thrilled to hear that you found our property to be clean, peaceful and recommendable. We hope to have the pleasure of welcoming you back in the future.
Tanggapan dari Customer Service pada tanggal 15 Jan 2024
Thanks for the perfect rating, Anthony!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Detroit Novi.Have a wonderful day!
8/10 Bagus
Tracy
Bepergian bersama keluarga dan anak
13 Jan 2024
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
By stores and things to do.
Tracy
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 14 Jan 2024
Thanks for the 4/5 rating, Tracy!We're thrilled you enjoyed your time at Residence Inn Detroit Novi so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 Sangat Bagus
Allan
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
7 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just a overall good stay. Nice pool and great breakfast.
Allan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 13 Jan 2024
Allan, thank you for your wonderful comments about your stay at the Residence Inn Detroit Novi. It's great to read how much you enjoyed amenities like our pool and thoughtfully prepared breakfast. We look forward to the opportunity to welcome you back in the future.
All staff were friendly and helpful- it was The 26th of December so back right to work after Christmas isn’t easy!
Mr. John
Menginap 1 malam pada bulan Desember 2023
8/10 Bagus
Rodelio
17 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rodelio
Menginap 1 malam pada bulan Desember 2023
8/10 Bagus
Trixy
17 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Trixy
Menginap 1 malam pada bulan Desember 2023
6/10 Cukup Baik
Opeyemi
Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
16 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas
Everything was very ok, except for those carpets. I gave less than 5 stars mainly because of the carpet. The carpet in the room, too old or too dirty…
Opeyemi
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 18 Des 2023
Thank you very much for staying with us! I can assure you that the carpets are nearly new with our renovation being completed last year. We also just had our carpets professionly cleaned. Hope to have you back in your future travels.
2/10 Sangat Buruk
Lashanae
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
13 Des 2023
Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I had a really terrible experience, I felt like I was targeted because I had kids.. we had so many noise complaints and the hotel was practically empty.. I’ll never stay here again
Lashanae
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 18 Des 2023
I am sorry you had that experience, please reach out to managment at the property so we can get more details on this situation. This is not a typical experience that we provide.Thank you so much for staying with us
8/10 Bagus
Paris
Traveler bisnis, Bepergian bersama keluarga
3 Des 2023
I needed a later check out and the desk person did not allow it, when I saw a staff do it two days prior for someone else.
Paris
Menginap 2 malam pada bulan November 2023
10/10 Sangat Bagus
Kara
Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
28 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great for pets.
Kara
Menginap 4 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 4 Des 2023
Thank you for choosing to stay with us, we hope to have you back in your future travels.
10/10 Sangat Bagus
Danetta
27 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My entire experience was great. From check in, overnight stay, breakfast, swimming pool, and check out. Staff was great and friendly.
Danetta
Menginap 1 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 28 Nov 2023
Thank you for staying with us!
10/10 Sangat Bagus
Kristian
Bepergian bersama keluarga
12 Nov 2023
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Made my daughter bday the best
Celebrated my daughter’s 16th bday with a few friends. Stayed in the 2 bedroom suite and I had a one bedroom suite as well. Very very satisfied with our stay. The 2 bedroom suite accommodated everyone and having the full kitchen was a plus. Will definitely be staying again. Our one bedroom suite was very cozy as well. The only was the breakfast could’ve been a little better
Kristian
Menginap 1 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 28 Nov 2023
Thank you for staying with us!
10/10 Sangat Bagus
Mary
Bepergian bersama keluarga
23 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room was absolutely perfect for our group!! The fireplace was an unexpected but welcome surprise we missed when researching the room. Nice cozy pool too. Breakfast was fantastic! Everything was clean and tidy!
Mary
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Christina pada tanggal 3 Nov 2023
Thank you for your feedback,it means a lot to us and we are so glad you stayed at The Residence Inn Novi
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Darrell
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Christina : Assistant General Manager pada tanggal 17 Okt 2023
Thank you for staying with us
10/10 Sangat Bagus
Don, Clemmons
Bepergian bersama teman
10 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is an excellent place to stay in Novi. The property appears to be brand new and very clean. The hotel is near lots of shopping and there are plenty of restaurants close by.
Don
Tanggapan dari Christina pada tanggal 3 Nov 2023
Thank you for the wonderful feedback. We hope to have you back soon!
10/10 Sangat Bagus
Sharon, Carmel
8 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice big rooms. Quiet and close to a Mall.
Sharon
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Christina : Assistant General Manager pada tanggal 17 Okt 2023
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall, thumbs up.
Well, overall very nice, great people, nice size rooms, nice breakfast, etc.
We dispatched about a dozen spiders, some on the bed. Also, found a pot still with "dinner remnants" left in it, with couple of other minor items.
Janice
Menginap 1 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 3 Okt 2023
Thank you so much for staying with us and for your feedback.
10/10 Sangat Bagus
Dave
21 Agu 2023
Dave
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 23 Agu 2023
Thank you so much for staying with us
10/10 Sangat Bagus
Dave
21 Agu 2023
Dave
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 23 Agu 2023
Thank you so much for staying with us
8/10 Bagus
Shamik, Plainsboro
20 Agu 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good property
Shamik
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 23 Agu 2023
Thank you so much for staying with us
8/10 Bagus
David
9 Agu 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
David
Menginap 10 malam pada bulan Juli 2023
Tanggapan dari Christina pada tanggal 10 Agu 2023
Thank you for staying with us. If you need anything please feel free to reach out to me
6/10 Cukup Baik
David
5 Agu 2023
David
Menginap 10 malam pada bulan Juli 2023
Tanggapan dari Christina pada tanggal 10 Agu 2023
Thank you for staying with us, If you had any concerns during your stay please feel free to reach out to me and I will be sure to address the concern
6/10 Cukup Baik
LaTana
1 Agu 2023
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Overall Dissatisfied
The checkin was rather slow due to rooms not ready after the hotels checkin time. There were ants both live and dead in my room.Along with minors in adjacent room alone playing loud music and making loud noises
LaTana
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Christina pada tanggal 10 Agu 2023
Hello and thank you for your feedback, I am sorry to hear you had an overall disatisfied stay, we would love to have you back and in the future if an issue comes up please feel free to reach out to managment and we can get the chance to make it right while you are in house. Again thank you for staying with us and for the feedback.
2/10 Sangat Buruk
Krishna
22 Jul 2023
Krishna
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Christina pada tanggal 10 Agu 2023
Thank you for staying with us and for the feedback. I would love to hear more about your stay that way I can address the issue and make sure your next visit will be a pleasant one.Please feel free to reach out at the hotel if I can help in any way.