Apartments in Cotswold District

"Lovely view of the lake from our room. Room was spacious. Cleaning lacked attention to detail - there was dust on the shelves by the kettle. The shower gel had been watered down. I wouldn’t eat in either of the restaurants if I stayed again. Food was overpriced for what it was. Breakfast was very busy and only one coffee machine for decaf coffee so had to wait quite a long time to access the machine Staff were friendly. "

"Didn’t have breakfast there room was clean and amenities were good "

"Lovely hotel and staff … food really good "

"Very clean and warm room, excellent service and very tasty breakfast "

"The host was welcoming and attentive. My vegetarian breakfast was tasty and very nice. Parking outside property. Room was clean and comfortable. Heat control tap was stiff and struggled to release a cooler temperature in the shower. Otherwise a lovely stay. "

"We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay."

"Nice breakfast Confusing pricing "

"Didn’t have breakfast "

"We had a wonderful 2 nights stay. The rooms were clean and roomy. Staff were wonderful and nothing was too much trouble. Evening meal and breakfast were lovely and will accommodate anyone’s needs. We asked about local walks and staff were very helpful and gave us maps I would definitely stay again. "