Ryokan in Nakauonuma District

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations. Would recommend!"

"Great location and ski in ski out. Small but comfortable room for family of 4, Onsen is a blessing! It’s a little tired, super busy hotel. Outrageously priced buffet dinner, go elsewhere. Free shuttle makes that easy, but make sure you book all offsite options. "

"Very clean and well maintained hotel. Staff were very helpful they had a native English speaker at the desk. Great amenities. "

"Great location, close to bus terminal and town center. Staffs were very polite and provided great service. Public bath was clean and relaxing. Highly recommended this hotel and would love to go back to stay again. "

"Our family of 5 had an enjoyable stay in a large Japanese style room. Great location for the ropeway and gear hire available too so very convenient. Nice to have the communal kitchen and dining areas as we got to meet some other guests. The ping pong table got a lot of use too. They lend toboggans for free, which is heaps of fun for the kids and the owners kindly didn't charge us when we accidentally broke one! (Even though we offered). Traditional onsen is worth a visit and in walking distance, just note the etiquette before you go as it's not focused on tourists. No supermarket nearby so stock up beforehand eg the train station. Highly recommended."

"Nice place to be. Staff very nice and cordial. "

"We enjoyed all of Onsen in this hotel. We experienced amazing lot of amazing food and staff. Thank you very much!!!"

"Good breakfast, friendly staff, clean room"

"The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese hotels. The experience was just ok."