"Upon arrival, we discovered that our room had two single beds pushed together rather than the double bed advertised.
Given the record-breaking temperatures over the bank holiday, the climate in the room was exceptionally hot. We discovered that one of the radiators was on full blast and with no control valve to turn it off.
With no air conditioning we were forced to open the windows. However, our room was located directly above the hotel kitchen and it's extractor fan which was extremely loud to the point we had to try and drown it out turning the TV up. Add to this loud noises from the kitchen until around 23:00. We were trapped to either suffer the unbearable noise or close the windows and sweat in a room being actively heated during a heatwave. We were forced to choose the latter just to get some peace resulting in a miserable sleepless night.
Furthermore, the mattress on one of the single beds showed a distinct dip in the middle. This lack of proper spinal support resulted in an aching back pain the following morning.
We reported all of these issues to reception the following morning and were promised a prompt call back. After waiting an hour with no response, we went down to reception in person. We were dismissively told that the team was "very busy" and a manager would look into it and that "other rooms" were also having radiator issues.
Absolutely no actions were taken to resolve the issues nor did any managerial representatives contact us."
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