Downstate New York hotel guide. CitizenM Hotels hotel in Downstate New York, New York

"There is no fridge and the microwave is in the hallway for EVERYONE to use. The elevators kept malfunctioning and I got trapped on it with multiple people going up and down not stopping at the right floors. I eventually had to walk 11 flights to get to my room. On top of that I slipped in their tub and sprained my ankle because their non slip stuff is cheap. The elevator panel was broken off the wall. 4 star hotel my ass"

"Perfect location!!"

"Almost all perfect, but!, The AC was really loud, the sink was really hard to make the water leaves and the lobby was uner contruction."

"Christopher at the front desk greeted us warmly when we checked in and was very helpful. The room was comfortable and the view was great. We enjoyed the stay very much. "

"Clean room and great location."

"No ventilation in the bathroom, clogged sink and paint following apart from the ceiling.We found small toy next to the bed showing the quality of the floor cleaning. Lobby was renovated and ok ."

"Very friendly staff and perfect location!! Excellent beds ! A very safe place to stay!!"

"Estábamos de aniversario y ni siquiera una felicitación. Al llegar no funcionaba un elevador entonces el acceso era una pérdida de tiempo estando de vacaciones. Tuvimos que pasar más de 40 minutos esperando para subir a la habitación porque dos elevadores estaban dañados, uno llegaba solo al piso 6 y el único que funcionaba demoraba demasiado ya que eran 31 pisos. Nos quejamos y el personal fue grosero y no hicieron nada. Cobran Resort Fee pero no lo utilizan en las instalaciones entonces nos sentimos estafados y perdimos mucho tiempo con el problema de los asensores. Muy mal servicio al cliente."

"Great location.. close to the subway and time square! Great vibe! Friendly staff "