Downstate New York hotel guide. Hyatt Hotels hotel in Downstate New York, New York

"Clean room and great location."

"No ventilation in the bathroom, clogged sink and paint following apart from the ceiling.We found small toy next to the bed showing the quality of the floor cleaning. Lobby was renovated and ok ."

"Very friendly staff and perfect location!! Excellent beds ! A very safe place to stay!!"

"I wish it had a little refrigerator in room and they should offer water also."

"Estábamos de aniversario y ni siquiera una felicitación. Al llegar no funcionaba un elevador entonces el acceso era una pérdida de tiempo estando de vacaciones. Tuvimos que pasar más de 40 minutos esperando para subir a la habitación porque dos elevadores estaban dañados, uno llegaba solo al piso 6 y el único que funcionaba demoraba demasiado ya que eran 31 pisos. Nos quejamos y el personal fue grosero y no hicieron nada. Cobran Resort Fee pero no lo utilizan en las instalaciones entonces nos sentimos estafados y perdimos mucho tiempo con el problema de los asensores. Muy mal servicio al cliente."

"Great location.. close to the subway and time square! Great vibe! Friendly staff "

"Everything closed earl"

"Friendly staff, great location, clean and nice facilities. Would have liked warmer water for the shower, however."

"If you want the hustle and bustle of Times Square this is the perfect location. Excellent views from higher floors and the room and hotel are very clean. The staff was very helpful and upgraded us to a higher floor when we checked in. If it’s your first time in New York City, this is a great location Midtown so you can take the subway."