Downtown Honolulu hotel guide. Hilton Hotels hotel in Downtown Honolulu, Honolulu

"the view is very nice from the balcony, but the rooms are very old."

"Initial view of the hotel was beautiful when we arrived. We were not greeted by the bellmen or helped with baggage. As a black women, that was very disheartening & disappointing, as i finish getting my baggage i watch both men help other cars that pulled up after us. We were not greeted upon walking up to the check in desk. We were stared at as if they were waiting for us to greet them. (This happened multiple times throughout the trip) We were not told anything about the resort whatsoever. I had to ask another guest where the pool was.At check in We were told there was someone on property to book excursions with or a show that is all. Pool is on the smaller side along with the hot tub, with the amount of guest there the hot tub was only empty early in the morning. but there was ample seating. Overall for the price I was expecting better service. The room was spotless, Housekeeping was VERY attentive and honestly the nicest person I came across in the hotel during my stay. If you stay on the 12th floor as I did you will get great service! Hotel location was ideal! Right in the middle of everything. Very safe area , abc store, target , and a bus stop right outside the hotel! Which made getting to and from HNL very easy. I wouldn’t stay at this hotel again but I also wouldn’t deter anyone from staying. I hope this review is looked over & improvement’s are made. "

"Yes"

"The best western shuttle dropped me at the wrong hotel had to walk two blocks to the sister hotel "

"The ocean was visible from our room and we loved the view also from the end of the hallway. The outrigger was an amazing hotel and the staff were always accesible. The restaurant was great and the only problem was the pool was crowded. Still very good service and lovely hotel."

"Nice property. Staff friendly. Room was great. Just know they charge your credit card more than once. Deposit is more than what's on the app. If you want umbrellas and chairs on the beach, you will have to pay. It's not included in the resort fees. Food was terrible. Just bland and no seasoning. "

"Spectacular location! Across the street from the beach! Beautiful views! Would definitely stay here again. "

"The lady at the desk in the evening was a very rude person, her personal presence was not one bit pleasant!!!"

"Super friendly staff, clean rooms, close to the beach, stores, restaurants, bus stops and malls. However the ocean view for me is worth the extra but someone might find it not due to the buildings blocking the full view but in my case im good with it."