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Ulasan untuk Red Roof Inn Dry Ridge

2 out of 5
Red Roof Inn Dry Ridge
88 Blackburn Lane, Dry Ridge, KY

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 104 dari 806 ulasan" "
Penilaian 8 - Bagus. 192 dari 806 ulasan" "
Penilaian 6 - Cukup Baik. 193 dari 806 ulasan" "
Penilaian 4 - Buruk. 159 dari 806 ulasan" "
Penilaian 2 - Sangat Buruk. 158 dari 806 ulasan" "

6,0/10

Kebersihan

7,2/10

Staf & layanan

5,0/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

5,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Carrie

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
When I arrived, I checked in and went immediately to my room because after a long drive, I was in need to use the restroom. When I got to the room, I lifted the lid of the toilet and there someone left a very nasty, bowel deposit unflushed. I flushed the stool and there was dried poop all over the bowl. I immediately went to the front desk to report the problem and he changed my room to. So I went to my new room, that stool had been flushed… But there was poop dried in the bowl as well. I went to the front desk to report this and He returned to that room with me and then clean the bowl himself. I then used the restroom, then there was only enough paper on the roll for one setting. The toilet paper roll holder was taped to the wall with what look like medical tape. (I have pictures). I returned to the front desk and asked for more toilet paper for the room. I went to get ice to put in the bucket. There was no bag to put in the bucket. When I pick the bucket up, there was filth on the outside of the bucket. I returned to the front desk, showed him the bucket and asked to please have a new bucket and bag. I believe he washed the bucket because the filth was gone, and the bucket was wet. The floors in the room were filthy. (pictures). The floors have not been swept, or mopped. The mirror in the bathroom had not been cleaned. All in the first 10 mins of arrival. I only stayed 2 of the 3 nights. Refund pending for 1 night per the manager. More details but can’t.
Menginap 3 malam pada bulan Mei 2024

4/10 Buruk

Henry

Tidak Disukai: Kebersihan, staf & layanan
Floors were filthy
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Gabrielle RediResponse Specialist pada tanggal 20 Mei 2024
Dear Henry,Thank you for your review following your stay at Red Roof Inn Dry Ridge. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the floors were filthy, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

Phillip, Gilmer

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
There was a mouse on the night stand near my wife's head while she was laying on the bed. We left immediately and got a refund.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 16 Mei 2024
Dear Phillip,Thank you for taking the time to tell us about your experience at the RED ROOF INN DRY RIDGE. The issue that you've brought to my attention regarding rodents is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds, and we appreciate you making us aware. I have escalated these concerns to have them investigated.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Carrie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was extremely dirty. Nothing like the pictures posted on their website. Odor from smoke and possibly pets very strong. The gentleman at the check in area got me refunded quickly though.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Oshane RediResponse Specialist pada tanggal 13 Mei 2024
Dear Carrie, Thank you for taking the time to tell us about your experience at the RED ROOF INN DRY RIDGE. You indicated that the staff was helpful. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

Terry

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I stayed there 4 nights and every night really considered moving. I was there for a conference and really didn't have time to move, so I stayed. This motel wasn't clean, there was grim on most of the shelves, fridge was dirty, even toilet wasn't properly cleaned. I was alone, but had I been with my wife, definitely we would have moved. The hall was not vacuumed, the stairs were filthy too.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Oshane RediResponse Specialist pada tanggal 18 Mei 2024
Dear Terry, Thank you for taking the time to tell us about your experience at the RED ROOF INN DRY RIDGE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 Buruk

Jenny

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We arrived after dark and needed to sleep befofe we continued traveling. There were several people loitering and smoking near the entrance and some older/run down vehicles when we arrived. Everything smelled like smoke, was outdated, beds were not comfortable, things seemed... not quite clean (there were also ants). In the morning there were some kids that were sweeping cigarette butts outside. This did not feel like a particularly safe place to stay on a family vacation. We couldnt get out fast enough! We visited a nearby attraction, this reservation was in the mid-price range. I guess i didnt realize red roof inn wasnt a decent place to stay. Worst booking ever. Never again red roof inn. Never again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Carla RediResponse Specialist pada tanggal 1 Mei 2024
Dear Jenny, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, that everything smelled of smoke, the beds were not to your liking and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Eddie

Menginap 2 malam pada bulan April 2024
Tanggapan dari Carla RediResponse Specialist pada tanggal 27 Apr 2024
Hello Eddie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitated to let the front desk know. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Buruk

Jerome

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Needs work
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sharma RediResponse Specialist pada tanggal 21 Apr 2024
Thank you for taking a moment to leave a review, Jerome. The staff and I at the RED ROOF INN DRY RIDGE were disappointed to see your 2/5 score following your stay. You indicated that the upkeep of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 Sangat Bagus

Richard A

Menginap 1 malam pada bulan April 2024
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 12 Mei 2024
Hello Richard,I am pleased to have had you as our guest at our Red Roof Inn Dry Ridge. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Exercise equipment was in bad condition.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sashauna RediResponse Specialist pada tanggal 11 Apr 2024
Dear Paul,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN DRY RIDGE. I'm so glad we earned your 4/5 score. However, it's truly disheartening to see you highlight that condition of the exercise equipment was not to your liking. We are very sorry for your experience. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Cindy A.

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room smell so bad. Sheet’s were dirty
Menginap 1 malam pada bulan April 2024
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 8 Apr 2024
Dear CindyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor you encountered within the room and the cleanliness of the sheets. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Buruk

Nicholas, Nineveh

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 8 Apr 2024
Hello Nicholas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Cukup Baik

Jackeline

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Just 4 towels for a family of 4 also no services for clean the room the days I stay i tuck my trash and ask for towels my self in the front desk.
Menginap 4 malam pada bulan April 2024
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 8 Apr 2024
Dear Jackeline,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. Red Roof sincerely appreciates your comments and we're very sorry you were not fully satisfied with your experience. You indicated that you were unsatisfied with the number of towels you received and the limited services to clean the room. As it relates to your comment of the cleaning service, this property offers limited cleaning for stay over guest. However, in your future stays if this service is required, you can make this request upon arrival at the front desk. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Buruk

Keitha

Bepergian bersama teman
There were bugs and food on the floor, mirror in bathroom you could not even see yourself, used shampoo in the shower and the smell of cigarette smoke was nauseating
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Oshane RediResponse Specialist pada tanggal 1 Apr 2024
Dear Keitha, I appreciate you sharing your feedback following your stay at the RED ROOF INN DRY RIDGE. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Cukup Baik

Michael

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check-in was slow. Room seemed clean. My grandson had trouble sleeping due to noisy people in hall after midnight. In the morning we found many dead bugs from one in the bed, several on floor and window ledge when the curtains were opened. Told clerk when turning key in and she said she would let management know. We will not stay here again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 30 Mar 2024
Hello Michael, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dry Ridge. We are happy to see that you loved the cleanliness of the room. However, I was saddened to read that your stay fell short of your expectations due to the possible noise disturbance and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Sara

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Chirell RediResponse Specialist pada tanggal 27 Mar 2024
Dear Sara,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Buruk

Shannon

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There was damage to the inside of the room: peeling paint on most of bathroom door, parts of wall broken in bathroom, moldy smell in room. The main hallway to the room smelled of urine. The main door of room did not shut properly.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Recordo, Rediresponse Specialist pada tanggal 17 Mar 2024
Hey Shannon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. It's saddening to hear that you encountered a damaged wall, foul odor, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Cukup Baik

Vicki

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 24 Mar 2024
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Sangat Buruk

Vicki

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 24 Mar 2024
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Buruk

Amara

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room and hallways were unclean
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 20 Feb 2024
Dear Amara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

8/10 Bagus

Vicki

Nothing I don't know why I have to put it down for
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 24 Feb 2024
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Sangat Buruk

Roger

Tidak Disukai: Kondisi & fasilitas properti
Doherty. Mold on bathroom ceiling. Floors were dirty.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Recordo Rediresponse Specialist pada tanggal 27 Jan 2024
Hello Roger,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. It's disheartening to read of the indicated unclean condition and possible mold. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof does value your business and will take your comments into consideration. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Cukup Baik

Atapis

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 2 Feb 2024
Hello Atapis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Sangat Bagus

David

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

6/10 Cukup Baik

Louise

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 24 Jan 2024
Dear Louise,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kamaria RediResponse Specialist pada tanggal 4 Jan 2024
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Sangat Buruk

Andrea

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Chirell RediResponse Specialist pada tanggal 1 Jan 2024
Dear Andrea,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 Sangat Buruk

Trina

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Recordo Rediresponse Specialist pada tanggal 6 Des 2023
Hello Trina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Sangat Bagus

Christina Rae

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love all the staff there. They are awesome and all are people who i consider my friends. Every single one of the staff. ❤️😍
Menginap 7 malam pada bulan November 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 22 Nov 2023
Hello Christina, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Dry Ridge. It is so rewarding to read that you enjoyed the spotlessness of your room and our hospitable staff. I am also glad to read that our location was convenient to your travel plans and that you were welcomed by the hospitality of our staff. It is Red Roof's primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna Red Roof Management RediResponse Specialist

10/10 Sangat Bagus

Wilmer

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 8 Nov 2023
Hello Wilmer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Being that close to interstate was the only bad thing
Menginap 3 malam pada bulan November 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 6 Nov 2023
Dear Robert, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. You mentioned that you were not pleased with being close to the interstate. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. We value you as a our guest and welcome your 4/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything worked and the staff was friendly. Would have been nice to have a breakfast.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 1 Nov 2023
Dear Alan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. In regards to breakfast, this is not a listed offer at this location however, we do have a few restaurants that is within a mile. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

MELISSA

Tidak Disukai: Kondisi & fasilitas properti
Would not recommend,!
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 1 Nov 2023
Dear Melissa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Buruk

Thomas, Severna Park

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Rundown, smelled terrible, I think there may have been spots of blood on the floor.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 4 Nov 2023
Dear Thomas, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the upkeep of the property, the odor of the room and the uncleanliness of the floor. I am sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, TiannaRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Susie

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nothing
Menginap 3 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Susie

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nothing

8/10 Bagus

Nicole

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Linton Red Roof Management RediResponse Specialist pada tanggal 21 Okt 2023
Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I are glad to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Buruk

Pam

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Ricky, Waldron

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Very old. Not extremely clean
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 21 Okt 2023
Dear Ricky,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. You mentioned that you were not pleased with the upkeep and cleanliness of our location. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Buruk

Bryan

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Oniel Rediresponse Specialist pada tanggal 20 Okt 2023
Hi Bryan,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Dry Ridge. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 Cukup Baik

Kirk

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Has seen better days. Not for family
This was a last minute fatigue of driving necessary rest hotel stay. Rain and construction feels life threatening after awhile. So you pull off and attempt walk in room requests as you go, due to Kentucky sports activities everything was booked south of this location. On chance the online offer was found I booked to be off the road .so low expectations were already set. However in the room holes in walls bathroom had been repaired it seems , and the room door deadbolt would not rotate into position , then looking at other room door exterior lock damage told me that police raid damage was likely. Cleaning also on the low level not the worst I've seen in 40 years of road travel but the first unsecurable room. I did not address with desk staff , because if they put you in this room they knew the mgmt upkeep of property is what it is and a room move will be either nothing or nonexistent. Morning staff stated checkout with hotels.com bookings cannot be given receipt , demanded at least minimum the check in sheet reprint. Staff really not to blame here...
Door bumper in wall
Interior of bathroom door
Door chain on metal screws in plasterboard
Door jam damaged and deadbolt would not turn
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Oniel Rediresponse Specialist pada tanggal 20 Okt 2023
Hi Kirk,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dry Ridge. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned, at RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

4/10 Buruk

joseph

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
For the price its bad
Stay here ONLY if you don't want to sleep in your car and don't have any other option.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 18 Okt 2023
Hello Joseph, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting in your 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

Laura

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Run, don't walk, away
There are decent, even good, Red Roof Inns. Then there is this one. The key card didn't work unless you yanked the door just right - but the sullen teen in the ripped jeans at the desk didn't tell me that until I lugged all my stuff up the stairs - there's no elevator. When I went back down she mentioned it. She only activated the key for one night even though I was booked for three, and so I had to repeat the back-to-the-desk trip another night. The shower grout was black, there were little flying bugs everywhere, and the single-pane window let in all the racket from the interstate, which was about 100 feet away. There are better places to spend part of your life. Find them.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 14 Okt 2023
Hello Laura, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dry Ridge. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the key card situation, the uncleanliness of the shower and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Linda

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
We only had one towel and no washrags. Motel really needs some repairs and updates. Probably would not stay there again. But, it was convenient to food and interstate.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 11 Okt 2023
Dear Linda, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. Please allow me to extend my sincerest apologies for the lack of toiletries and the upkeep of the room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Buruk

Deborah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Floors did not look cleaned. Bathroom door had large chunk of paint missing. Bathroom tiles cracked. Stain on bedspread. Staff was helpful with requests.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 30 Okt 2023
Hello Deborah,Your comments regarding our staff being helpful is much appreciated, however, you've mentioned that your impression of your stay was poor due to issues you described regarding cracked tiles, uncleaned floors, a stained bedspread and missing paint. We apologize if this was your experience and appreciate you bringing this to our attention. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Paul

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hole in wall and doors (looked like a dog had been locked in the bathroom chewed a big hole in the door), bedding and floors not washed, gnats dead and alive, coffee pot unwashed and dirty. Smoke from smokers in the hallway. Don't stay here.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Oniel Rediresponse Specialist pada tanggal 20 Okt 2023
Hi Paul,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dry Ridge. Please accept our most sincere apologies for the concerns you described regarding the room condition and gnats seen inside. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Sangat Buruk

Dorthea

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The place was filthy. Urine on mattress pad Pillows were stained covered with urine Blood on comforters sheets were dirty Place was dirty. Wash cloths had mascara on them. The other comforter had footprints all over it
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Linton Red Roof Management Rediresponse Specialist pada tanggal 7 Okt 2023
Dear Dorthea,Thank you for telling us about your recent visit to RED ROOF INN DRY RIDGE. We are sorry you had a less than satisfactory experience. You stated that the uncleanliness of your room, the possible stained sheets and the other concerns were the downsides of your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Sangat Buruk

Kimberly

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Don’t go here
The hotel was very rundown. The room was disgusting, floors were warped and curling up. The door to the room had peeling paint. There was a bad smell in the entire building. We saw our room and immediately canceled our stay.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 5 Okt 2023
Hello Kimberly, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the uncleanliness of your room/there being an odor, floors warping and curling up is truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

4/10 Buruk

Patty, Kansas City

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
High rate with no free breakfast and no coffee or microwave in the room. Updated bathroom, but door had huge place that just needed paint. Hole in wall from entry door opening.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 5 Okt 2023
Hello Patty,Thank you for your review of our Red Roof and comments regarding the updated bathroom. However, you indicated that the prices of your room, there being no microwave and a hole in the wall hindered your stay. I appreciate you bringing this to our attention. Upon investigation, I am seeing where you had occupied a Standard king room, which does not include a microwave and refrigerator. Should you require such amenities, please feel free to reserve a Superior King room. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Steven

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 3 Okt 2023
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist