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"Ritz Carlton level staff Exceptional professionalism Did not cause “ check out stress syndrome” Bed wonderful Pillows wonderful Towels sturdy and ample Room clean Noisy by train in my section but who was to know Location in heart of city Safe Sad they minimized business center to no computers … could not do my work for my conference needed a desktop forced to go to find a minkos and go to hotel like double tree that has at least one desktop and printer for us rushed or semi procrastinating business folks in stress in these times in the news of Nov 2025. "

"Great staff, great location, great everything!"

"It was a perfect work accommodation, but it was the staff and the feeling of warm professionalism of all the staff that will make me come back for work or play!"

"The staff was so kind and thoughtful. I especially enjoyed the gift in the room. They did not complicate anything, even when I needed to switch rooms. They answered the phone promptly and truly made my stay effortless, as well as my colleague’s. Would definitely stay here again. "

"We had a great stay! Valets/Bellhop Brian & Michael were helpful and friendly, James was hospitable and friendly, and Zack - the GM - went above and beyond in welcoming us to the property and giving me a tour of the spaces so that I was familiar with them for my next stay and in the event I want to host clients at the beautiful restaurant downstairs. I can’t wait to come back! "

"Outstanding stay! Great location and friendly staff. We found a cute bar around the corner called the Snafu Bar - great hangout after a long day of sight-seeing! Will stay here again. "

"I booked this hotel last minute and checked in late at 9PM and the staff were so kind and helpful! The elevator was out of service at the time(but was fixed by 7AM the next morning) and they offered to move my room to a lower floor so I didn’t have to walk up all the stairs. The room was perfect and they didn’t charge me extra due to it being a larger room. They were so kind and accommodating to the situation and I was very grateful! Would definitely stay here again based on the positive experience "

"Clean room Helpful and courteous staff"

"This was a busy location but the staff was efficient and friendly. The lines were handled promptly and the accommodations were excellent. "