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Ulasan untuk Chateau Nova Yellowhead

3 out of 5
Chateau Nova Yellowhead
13920 Yellowhead Trail, Edmonton, AB

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 662 dari 1095 ulasan" "
Penilaian 8 - Bagus. 300 dari 1095 ulasan" "
Penilaian 6 - Cukup Baik. 78 dari 1095 ulasan" "
Penilaian 4 - Buruk. 30 dari 1095 ulasan" "
Penilaian 2 - Sangat Buruk. 25 dari 1095 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Brittany

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 26 Mei 2024
Dear Brittany,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Jesse

Traveler bisnis
Disukai: Kebersihan
Friendly staff painless check in and out and nicest rooms I've ever stayed in from across Canada. I would highly recommend.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 23 Mei 2024
Dear Jesse,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

4/10 Buruk

Corey

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Room was clean and big. But the bathroom fan makes a bad squealing noise. Baseboards in the bathroom are waterlogged and rotting and front desk staff was not very friendly.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 20 Mei 2024
Dear Corey,Thank you for your feedback, we are happy that, overall, you have enjoyed your stay with us, but regret to hear that, bathroom fan and baseboards had ruined your experience somewhat and we hope to have this issue fixed before your next visit. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.

10/10 Sangat Bagus

Rhonda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 19 Mei 2024
Dear Rhonda,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

2/10 Sangat Buruk

Crystal

Tidak Disukai: Kebersihan, staf & layanan
Dirty and really unhelpful staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari sandor pada tanggal 21 Mei 2024
Good Day Crystal,We appreciate your feedback, however, you have not stayed at the Chateau Nova Yellowhead Hotel, so the "dirty" comment we will disregard. You tried to cancel your reservation at 5pm on the day of your check-in, we are sorry that we were not able to accommodate this request, as we have a 24 hour cancelation policy, which is clearly stated on all booking sites and is industry standard. Thank you for taking the time to leave a comment, have a wonderful day.

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was a great value for a clean room
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 19 Mei 2024
Dear Steve,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day

6/10 Cukup Baik

Adrienne

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Food delivery took two hours because of the yellow head construction. Upstairs neighbors, noisy, and running around all night and then again early in the morning. Very noisy. Couldn’t find how to turn on AC, room was pretty hot.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 19 Mei 2024
Dear Adrienne,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We apologize for the inconvenience that may caused during your stay during the AC not functioning properly, we have informed our Maintenance personnel to check on it, Thank you again, have a wonderful day.

8/10 Bagus

Kevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's our go to place
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 14 Mei 2024
Dear Kevin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day

8/10 Bagus

Marcy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 14 Mei 2024
Dear Marcy, We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day

10/10 Sangat Bagus

Martin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
When there was another guest making noise, theg stepped in promptly to resolve the situation.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari sandor pada tanggal 13 Mei 2024
Dear Martin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Wendy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff and amenities were excellent. The only thing that was frustrating was the toilets in room have no flushing power. Would definitely stay again.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari sandor pada tanggal 13 Mei 2024
Dear Wendy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Anna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect stay
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari sandor pada tanggal 13 Mei 2024
Dear Anna,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Memet

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect 👍
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 11 Mei 2024
Dear Memet,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Shelley, Stettler

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great place to stay. Clean. Well maintained. Restaurant and Lounge serve delicious meals at very reasonable prices. Staff is friendly and courteous. Excellent place.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 11 Mei 2024
Dear Shelley, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

8/10 Bagus

Wayne, Calgary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Access limited due to construction.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 11 Mei 2024
Dear Wayne,Thank you for your feedback, i apologize for the inconvenience that may have caused due to the construction going around the hotel. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 11 Mei 2024
Dear James,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

8/10 Bagus

Serge

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Large room.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 11 Mei 2024
Dear Serge,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day

8/10 Bagus

TRINA, SHERWOOD PARK

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 11 Mei 2024
Thank you for your feedback.

6/10 Cukup Baik

Chris, Whitecourt

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Easy access to Yellowhead
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 9 Mei 2024
Dear Chris,Thank you for your feedback, we regret to hear that you weren't 100% satisfied with us and would love to hear what we can do better, so we can have the issue fixed before your next visit. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.

6/10 Cukup Baik

gursimrat

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Due to rain, water was coming inside
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Arsh pada tanggal 8 Mei 2024
Dear Gursimrat,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We apologize for the inconvenience that may have caused due to water dripping from the window, our Maintenance is working to fix it. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Cong

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Transportation is not very convenient due to construction. Hotel is very clean.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 6 Mei 2024
Dear Cong,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan
Staff were great room was clean
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 6 Mei 2024
Dear Peter,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Aira Monique

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Valeria pada tanggal 24 Mei 2024
Dear Aira,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Sheryl

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was a fantastc stay. The staff was very accommodating. Dog friendly and great food. The only thing that would have made our stay better would be a Kurig in the room. The standard small 2 cup coffee maker was a bit unexpected in such a great hotel.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Magnus

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
It was SUPER quiet. And the lounge was very nice a very reasonable prices. No bathtub unfortunately
Menginap 2 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 4 Mei 2024
Dear Magnus,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Tracy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay beds are comfortable & rooms are very clean.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 4 Mei 2024
Dear Tracy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Koni

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is super friendly. The upgrade is always nice. Rooms are quiet and clean and comfy. The restaurant is great and you get a discount. The staff at the restaurant are always pleasant
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari sandor pada tanggal 1 Mei 2024
Dear Koni,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your kind words, have a wonderful day.

10/10 Sangat Bagus

Raj

Menginap 1 malam pada bulan April 2024
Tanggapan dari Valeria pada tanggal 20 Mei 2024
Dear Raj,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

wendy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nice clean property, nice staff road construction in area is only issue= not there fault
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 1 Mei 2024
Dear Wendy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari sandor pada tanggal 1 Mei 2024
Dear Robert,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

8/10 Bagus

Simeon

Disukai: Kebersihan, kondisi & fasilitas properti
The property was strategically located and very accessible.
Menginap 2 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 29 Apr 2024
Dear Simeon,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Erica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel off the Yellowhead. Big nice lobby and hallways. Room very clean and bed comfy. Would stay here again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 27 Apr 2024
Dear Erica,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Austin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 27 Apr 2024
Dear Austin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Andreas

Menginap 1 malam pada bulan April 2024
Tanggapan dari Valeria pada tanggal 15 Mei 2024
Dear Andreas,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Karen

Traveler bisnis, Bepergian bersama keluarga
Friendly staff The room was very clean Will stay there again
Menginap 1 malam pada bulan April 2024
Tanggapan dari Valeria pada tanggal 24 Apr 2024
Dear Karen,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel. We are delighted that you enjoyed your visit with us and do hope to host you on your next visit . Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Adam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 22 Apr 2024
Dear Adam,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Jean

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A beautiful property that is kept very clean. There is no breakfast included but still good value for the money because the beds are very comfortable and the bedding is very nice.
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 22 Apr 2024
Dear Jean,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

8/10 Bagus

Lorene

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 22 Apr 2024
Dear Lorene,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

6/10 Cukup Baik

Yiu Hing

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 8 Mei 2024
Dear Yiu,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Tim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very spacious rooms
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 22 Apr 2024
Dear Tim,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Ayan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Over all beautiful place
Menginap 2 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 29 Apr 2024
Dear Ayan,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Sangat Bagus

Cory, Chestermere

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice clean safe
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 17 Apr 2024
Dear Cory,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

8/10 Bagus

Gus

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The people were great
Menginap 2 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 17 Apr 2024
Dear Gus,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Mary joy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 17 Apr 2024
Dear Mary,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Sangat Bagus

Jeff

Menginap 1 malam pada bulan April 2024

4/10 Buruk

Amber

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Staf & layanan
We stayed in room 404. This room is under a mechanical unit that came on approximately every 20 minutes and shook the entire room. Someone left a dog in their room and went out and the dog barked until almost midnight. We called the front desk 3 times, but they just waited until the owners came back and nothing was done about the dog. There was mildew in the shower and red bacteria in the drain and along the lower tiles. The sink also smelled musty. The air conditioner didn't work on the automatic setting so the room was too hot. Light from the hallway comes in around the door so the room isn't dark. The laundry soap is scented so the sheets smell perfumed which may or may not both some people. Pros: The pillows are descent. The mattress was fine. The towels are thick. Lots of amenities are provided including a microwave, dishes, cutlery, a basin to wash dishes, tea towels, a dishcloth and dish soap. There is a kettle which many hotels don't seem to provide anymore.
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 17 Apr 2024
Dear Amber,Thank you for your review. At Nova Hotels, we strive to provide our guests with the utmost in customer service, and cleanliness, as it is truly the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on your expectation. We sincerely appreciate your feedback and will be sure to address these concerns immediately. Thank you again for taking the time for the review.

10/10 Sangat Bagus

Oscar

Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 1 Mei 2024
Dear Oscar,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

6/10 Cukup Baik

Nadia

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Beautiful hotel, nice sized rooms, coveniently located. We have stayed here twice. But the toilet has horrific water pressure. Very frustrating
Menginap 2 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 13 Apr 2024
Dear Nadia, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day

6/10 Cukup Baik

Rod

Bepergian bersama keluarga
Disukai: Kebersihan
Ok
Menginap 2 malam pada bulan April 2024
Tanggapan dari Arsh pada tanggal 13 Apr 2024
Thank you for the feedback

6/10 Cukup Baik

Charles

Traveler bisnis
OK hotel. Nothing walkable in the area. Room a bit run down. Nothing so bad I wouldn't stay again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari sandor pada tanggal 8 Apr 2024
Dear Charles,Thank you for your review, I am so very sorry that we did not fully live up to or exceed your expectations. We sincerely appreciate your feedback, as it gives us an opportunity to grow and better our services.