Dear Nicole, Thank you for your glowing review! We're thrilled to hear that Maria provided you with such exceptional service during your check-in. We'll make sure to pass along your kind words to her—it will surely put a smile on her face. It was our pleasure to serve you, and we look forward to welcoming you back for another memorable stay soon!Warm regards,

Dear Carla, Thank you so much for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you enjoyed your time at our hotel and that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,

Dear Margaret,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced due to the condition of the beds and the cleanliness of your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Rest assured, we take your feedback seriously, and we will address these issues promptly with our housekeeping and maintenance teams. Your satisfaction is our priority, and we will strive to make improvements to ensure a better experience for our future guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,

Dear Chris,Thank you for taking the time to share your feedback with us. We value all guest opinions and are grateful for your insights. We're glad to hear that there were aspects of your stay that met your expectations. However, we also recognize that there may have been areas where we fell short. Your comments serve as valuable guidance for us as we strive to improve and provide an exceptional experience for all our guests. If there are any specific areas you feel we could have done better, we would appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Bram,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our pool/atrium area and found our staff to be very helpful during your stay. However, we apologize for the oversight regarding the cleanliness of the bathroom mirrors. Rest assured, we will address this with our housekeeping team to ensure that it doesn't happen again. Your satisfaction is our top priority, and we appreciate your understanding. We hope to have the pleasure of welcoming you back for another great stay soon!Warm regards,

Dear Lorraine,Thank you for sharing your feedback with us. We apologize for any discomfort caused by the pillows during your stay. Your comfort is important to us, and we regret that the pillows did not meet your expectations. We appreciate your input and will take it into consideration as we strive to improve our guest experience. Please don't hesitate to let us know of any preferences you may have during future stays, as we would be happy to accommodate them to ensure you have a more restful night's sleep.Warm regards,

Dear Sandra, I'm truly sorry to hear about your disappointing experience. Your feedback is valuable, and I'll ensure to work to improve the overall guest experience. We strive to provide a comfortable and pleasant stay for all our guests, and it's clear we've fallen short of that goal in your case. Please accept our sincerest apologies for the condition of the rooms and the disturbances you encountered. Your concerns will be addressed promptly to prevent similar issues in the future. If there's anything we can do to make it right for you, please don't hesitate to let us know.Sincerely,

Dear Randi, Thank you for bringing this to our attention. I apologize for the oversight in cleaning and the disturbance caused by the nearby party. We take cleanliness and guest comfort seriously, and it's clear we didn't meet our standards during your stay. Your feedback will be shared with our housekeeping and management teams to ensure proper attention to detail during cleaning and to address noise issues more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out.Sincerely,

Dear Shayne, Thank you so much for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you enjoyed your time at our hotel and that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,

Dear Brenda, Thank you for sharing your detailed feedback with us. We deeply apologize for the shortcomings you experienced during your stay, including the condition of the property and observations for improvement regarding pool area. However, we're thrilled to hear about your positive interaction with Junard Gadong, our guest services manager. We take great pride in our staff, and it's always wonderful to receive such glowing praise for their exceptional service. Junard's dedication to ensuring your comfort and satisfaction truly embodies the level of service we strive to provide to all our guests. Your kind words will be passed along to Junard and the rest of our team as recognition of their outstanding efforts.We sincerely appreciate your feedback and the opportunity to improve. Should you choose to stay with us again in the future, we'll make every effort to ensure a more pleasant and memorable experience for you. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,

Dear Austin,Thank you for taking the time to share your feedback with us. We value all guest opinions and are grateful for your insights. We're glad to hear that there were aspects of your stay that met your expectations. However, we also recognize that there may have been areas where we fell short. Your comments serve as valuable guidance for us as we strive to improve and provide an exceptional experience for all our guests. If there are any specific areas you feel we could have done better, we would appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Shahed,Thank you for taking the time to share your feedback with us. We value all guest opinions and are grateful for your insights. We're glad to hear that there were aspects of your stay that met your expectations. However, we also recognize that there may have been areas where we fell short. Your comments serve as valuable guidance for us as we strive to improve and provide an exceptional experience for all our guests. If there are any specific areas you feel we could have done better, we would appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Chelsea,Thank you for taking the time to share your feedback with us. We are disappointed to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our property.Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. Please know that we are taking immediate steps to address the issues you've raised to ensure that our facilities meet the highest standards of cleanliness and comfort.We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

Dear Laura,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is extremely valuable to us, and we are deeply sorry that we fell short of your expectations.We understand the importance of providing a comfortable and convenient experience for our guests, and it is clear that we did not meet these standards during your visit. Please know that we are taking immediate action to address the issues you raised, including ensuring the cleanliness of our beds and improving the clarity of our parking and entrance areas.We truly appreciate your honesty and hope that you will consider giving us another chance to provide you with the exceptional stay you deserve.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention.Warm regards,

Dear Haley, Thank you so much for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you enjoyed your time at our hotel and that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,

Dear Carmen, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you had a great stay and that our team was able to contribute to making your time with us enjoyable.Your kind words mean a lot to us, and we are delighted to know that you appreciated our efforts to provide exceptional service and comfortable accommodations. We strive to create memorable experiences for all of our guests, and it's truly rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to Sandman Hotel Edmonton West in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We look forward to serving you again soon!Warm regards,

Dear Tatjana,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your less-than-satisfactory experience during your recent stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and we regret that we fell short of meeting your expectations on this occasion.Please know that your satisfaction is of the utmost importance to us, and we would greatly appreciate the opportunity to make things right. If you would be willing to discuss your concerns further, please don't hesitate to contact usOnce again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Sincerely,

Dear Katriana, That sounds like a fantastic experience! A room right by the pool and with a Denny's nearby sounds like the perfect combination of relaxation and convenience. Glad to hear the staff were friendly too. Thanks for sharing your positive review and will look forward to welcome you again with Sandman Hotel Edmonton West!Sincerely,

Dear Douglas,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We value all feedback from our guests, as it helps us understand areas where we can improve.We're sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to discuss your concerns in more detail and address any specific issues you encountered. Please feel free to contact us, so we can better understand your experience and work towards resolving any issues.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can provide you with a more enjoyable stay.Sincerely,

Dear David,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you had a great stay and that our team was able to contribute to making your time with us enjoyable.Your kind words mean a lot to us, and we are delighted to know that you appreciated our efforts to provide exceptional service and comfortable accommodations. We strive to create memorable experiences for all of our guests, and it's truly rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to Sandman Hotel Edmonton West in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We look forward to serving you again soon!Warm regards,

Dear Ronald, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations. Your positive feedback means the world to us, and we hope to welcome you back again soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Sincerely,

Dear Venus, I'm truly sorry to hear about the challenges you faced during your stay at the hotel. It's completely understandable that the lack of a lift and unexplained charges would greatly impact your experience and make it frustrating. However, we only charged for 1 night at the same rate you originally booked for and hotel has additional Tower building which does have higher floor rooms along with Lift. It sounds like there were significant discrepancies between your expectations and the reality of your stay. Your feedback is incredibly valuable. If there's anything I can do to assist you further or if you have any questions, please don't hesitate to reach out.Sincerely,

Dear Logan,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations. Your positive feedback means the world to us, and we hope to welcome you back again soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Sincerely,

Dear Kevin, We appreciate you sharing your experience with us. We understand how frustrating it can be when the booking process doesn't align with expectations. Our team strives to make the check-in process as smooth as possible for our guests, and we apologize for any inconvenience you encountered regarding the deposit setup. Your feedback is valuable, and we will review our procedures to see how we can improve this aspect of our service however as per Hotel Policy all guest need to provide physical credit card at the time of check-in and this is done in the best interest of our valuable guests. Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.Sincerely,

Dear Marzia,Thank you for bringing these concerns to our attention. We apologize for the disappointment you experienced during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Additionally, we apologize for any inconvenience you encountered while trying to locate the pool area. We understand the importance of clear signage and ease of navigation for our guests, and we will review our signage and directions to ensure a more straightforward experience in the future.We truly appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,

Dear Elizabeth, Thank you for taking the time to share your feedback with us. We apologize that your stay did not meet your expectations, and we would like to learn more about your specific concerns so we can address them promptly. Please feel free to reach out so we can discuss your feedback further and work towards ensuring a more satisfying experience for our guests in the future. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better stay soon.Sincerely,

Dear Lisa, Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing a clean and welcoming environment for our guests is our top priority, and we're delighted that our staff and accommodations met your expectations. Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Thanks again for choosing to stay with us!Sincerely,

Dear Hilary, Thank you so much for taking the time to leave us a wonderful 5-star review! We are delighted to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we exceeded your expectations. We look forward to welcoming you back for another amazing stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us!Sincerely,

Dear Roland,Thank you so much for taking the time to leave us a wonderful 5-star review! We are delighted to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we exceeded your expectations. We look forward to welcoming you back for another amazing stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us!Sincerely,

Dear Hannelou, Thank you for your honest review! We're pleased to hear that you found our hotel to be very clean and conveniently located near establishments and WEM. We apologize for any inconvenience caused by noise disturbances during your stay, and we'll do our best to address these issues to ensure a more peaceful experience for our guests. We're glad you found our staff to be nice and that you enjoyed our ample parking facilities. We'd love to welcome you back for another stay, and we hope you'll have the chance to enjoy our pool area in a more relaxing environment next time!Sincerely,

Dear James, We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression! Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Sincerely,

Dear James, We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression! Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Sincerely,

Dear Frederic, Thank you for taking the time to share your feedback! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Sincerely,

Dear Gyaneshwar, We're sorry to hear that you found your experience less than satisfactory. Your feedback is important to us, and we apologize for any inconvenience caused by noise or any perceived aging of our facilities. We'll definitely take your comments into consideration as we strive to improve and provide the best possible experience for all our guests. If there's anything specific you'd like to share with us to help us better address your concerns, please don't hesitate to reach out.Sincerely,

Dear Shannon, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made your check-in and check-out experiences great. It's wonderful to know that you appreciated the convenience of having the pool right by your patio doors. We can't wait to welcome you back for another fantastic stay!Sincerely,

Dear Chris, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

Dear Buddy,Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you enjoyed your experience overall. Your comments are valuable to us as they help us continually improve and enhance our services. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!Warm regards,

Dear Tiffiny, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. If you would like to elaborate a bit and provide some feedback, that would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

Dear Travis,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

Dear Melina, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. If you would like to elaborate a bit and provide some feedback, that would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

Dear Phui,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

Dear Jasdeep,Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

Dear Scott, Thank you for giving us a perfect rating and i am glad to hear you love our courtyard pool. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and will look forward to welcome you again!Sincerely,

Dear Roy, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

Dear Leroy, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West. Please accept our apologies for the inconvenience you experienced not having room with Balcony. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

Dear Jacquelin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

Dear JayThanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We will share your valuable comments, concerns and suggestions with our team to enhance our service all your future stays with us. Again, thank you so much for your stay and will look forward to welcome you again!Sincerely,