Thank you for the nice review!

Thank you so much for your feedback and we hope to see you again in the future! We recently upgraded all of our whirlpool tubs in our 1 bedroom suites and will be evaluating that need for our 2 bedroom suites as well in the coming year. Have a great day!

Thank you!

Thank you!

Thank you so much for your feedback! We appreciate your business and hope to see you again in the future!

Thank you so much for your kind review! Please come again anytime!

Thank you!

Hi michael, I'm very sorry for your experience. At Newport we try to provide an excellent service and product given our Door County Cape Cod "feel," and continually work to update and grow the resort. We are actually currently undergoing our annual spring cleaning and working to make sure our rooms essentially get reset after such high volume and usage throughout the year. I will be sure to pass along to the housekeeping team and double down on our delivery and quality. I do know for a fact, that we do get fibers that come from the laundry with static cling and that has been something occurring more recently. We will have to look into our main washer and dryers and determine further what we need to do for this. If there was an issue with any hot water, I would always ask that you let our team know and we can address it further. We have three 100 gallon water heaters on site and during the time of your stay, we also received no remarks or concerns about hot water but this would still be something we would want to know and look into further in real time. The water heaters are all brand new as they were replaced last year. One in Feb, another in July, and another in August. I would love to invite you back to the property and work to earn your business again in the future. If you do look to venture back up to Newport Resort, please reach out and ask for Eric. Thank you so much and have a great day.

Thank you so much for your kind words. We look forward to having you in the future for your next visit up to Door County!

Thank you Megan! Please come again!

We are so glad you enjoyed your stay with us! We hope to see you again soon!

Thank you for the nice comment!

Thank you for the generous score! Have a great day and we hope to serve you again in the future!

Thank you so much for your kind words! We look forward to serving you in the future! Please come again anytime!

Thank you for your review.

We’re so glad you enjoyed your stay with us! We hope to see you again!

Thank you for your feedback Joseph. We would love to serve you in the future again!

We’re so glad you and your family enjoyed spending spring break with us! We hope to see you again!

So glad you and your family enjoyed!

Thank you!

Hello Jamie, this is Eric Bishop, the AGM, the individual you spoke with at the Front Desk in regards to your concerns the next day and worked with you to resolve. I am a bit shocked and confused to see that this story continues to change each time we have had a conversation. It would appear you failed to mention that our on-site staff, Claudia came to assist you, and changed your bed sheets and comforter, and even offered you to be moved to a new room for the inconvenience, and when I (at the front desk) saw the picture, it was a single, short hair. You also didn't mention how I went on to explain that I requested to see any photos for verification as part of our policy and management, and had stated that the sheets and comforter are changed every time, every day after use from our housekeeping team, and at times, through the wash, there might still be cling from it, at which point, we have no problem owning it and apologizing for the error on our part. You also seem to have forgotten to mention that when you raised concerns for your patio door not working, I had our maintenance technician go look that over for you who was able to show you that there was a safety lock feature on the door for children, and show you how to use the door properly, which indeed, the door does still work great. As per the DATCP (Department of Agriculture Trade, and Consumer Protection) in Wisconsin, the hot tub is to be held between 102 and 104 degrees each day for proper and safe use for its participants, and it is advised that participants do not sit in the pool longer than 10 minutes for health precautions. I would offer to earn your business back, as we did by giving you almost 100 in credit with a bottle of wine, 2 sweatshirts, and a few other things but considering that even with our efforts to make you happy, and work with you, and even ask you each day how your stay was going, you replied, "Doing great," and so forth, with no further mention of a ghost, I would say the review you gave us was premeditated. Thank you for your feedback, and we will use this vital information to continue to serve our other future guests, and provide a high-quality establishment for all.

We’re glad you enjoyed your stay!

Thank you for choosing us for your quiet get away! We’re so glad you enjoyed your stay!

Thank you!

Thank you!

Thank you!

Thank you!

Thank you!

Thank you!

We're so glad you enjoyed your stay! Thank you for the kind words!

Thank you!

Thank you!

Thank you!

We're so glad you enjoyed your stay with us! We hope to see you again!

Thank you!

Thank you!

Thank you!

We're glad you enjoyed your stay with us! We hope to see you again soon!

Thank you Jennifer. We hope to serve you again, and if there is anything we can do to assist you in the future, please let us know! Thank you!

We're glad you enjoyed your stay!

Thank you! We hope to see you again!

We're so glad you and your family enjoyed your stay with us!

We look forward to seeing you again!

Thank you so much, Cathy! Glad to hear you enjoyed your stay! We look forward to serving you again in the future!

Thank you so much for your review! We look forward to having you again in the future!

We’re so glad you enjoyed your stay with us! Thank you for the nice review!

Thank you!

Thank you so much! We hope to see you again!

Thank you!

Thank you!