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Ulasan untuk ANEW Hotel Highveld eMalahleni

3 out of 5
ANEW Hotel Highveld eMalahleni
Corner of Mandela Dr. and Woltemade St., Emalahleni, Mpumalanga

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 24 dari 67 ulasan" "
Penilaian 8 - Bagus. 23 dari 67 ulasan" "
Penilaian 6 - Cukup Baik. 11 dari 67 ulasan" "
Penilaian 4 - Buruk. 6 dari 67 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 67 ulasan" "

8,6/10

Kebersihan

8,0/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

Philip

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sylvie pada tanggal 29 Agu 2023
Good day Philip, Thank you for your review.Kind Regards, Sylvie Assistant General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2023
Tanggapan dari Mike pada tanggal 2 Mei 2023
Dear ValuedThank you for taking the time to complete the survey about your stay at ANEW Hotel Centurion. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at ANEW Hotel Centurion again soon!Kind regards,ANEW Hotel Centurion

6/10 Cukup Baik

Xinrong

Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Major

Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Ryan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
👍
Menginap 2 malam pada bulan Oktober 2022

8/10 Bagus

Mandlenkosi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The stay was perfect I am just concern about vehicles safety when I left there was no one at the gate. I lifted the boom and left without seeing the security
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Mike pada tanggal 17 Agu 2022
We very much appreciate your comments regarding your stay at the ANEW Hotel Highveld It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Security management has been briefed about access control issues raised and would like to assure you that this will not happen again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Kind Regards Mike Masilela General Manager ANEW Hotel Highveld

6/10 Cukup Baik

KE

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not nice
The hotel room needs some painting done. The other guest were loud, therefore 2AM wake up wasnt great.
Cornice full of mould
Another cornice full of mould
Cracked and stained toilet seat
Cracked bath
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Mike pada tanggal 13 Jun 2022
Dear KE Many thanks for your rating and for the comments provided, please accept my sincere apologies for the maintenance issues which you had in your room. I have addressed the issue with our maintenance and housekeeping TEAM and can assure you that the necessary steps will be taken to rectify the issues and avoid any further maintenance issues arising. We look forward to welcoming you back to the ANEW Hotel Highveld again soon! May you have a wonderful day and week ahead. Kind Regards Mike Masilela General Manager ANEW Hotel Highveld

6/10 Cukup Baik

Gerrit

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good but no working airconditioner- in winter!
All good. Actually a superior hotel measured against other rural town hotels. I could rate it with some of the best. BUT, the airconditioner was not working in the winter! What upset me, was that there was no effort made to accommodate us with a discount. Even when they wanted to downgrade us to a smaller room, it would be without a fee reduction. Not a free cup of coffee or free breakfast offer to compensate. Nothing. That ruined it for me.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Mike pada tanggal 9 Jun 2022
Dear Gerrit Thank you for taking the time to complete the survey about your stay at ANEW Hotel Highveld. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Our maintenance team is addressing all issues raised in order to make your stay more comfortable in future. We hope to see you at ANEW Hotel Highveld again soon! Kind regards, ANEW Hotel Highveld

6/10 Cukup Baik

Eugene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022

10/10 Sangat Bagus

Mzakhe Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2022

10/10 Sangat Bagus

Tusani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I had a great time at this hotel. Rooms are clean .
Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Brian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
The staff is always welcoming and the rooms are great and spacious. They can afford to change their televisions to smart ones.
Menginap 1 malam pada bulan November 2021

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Clean and neat
Clean and cosy room. Can do with a bar fridge to make the stay more comfortable.
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

Christinah

Menginap 1 malam pada bulan Oktober 2021

4/10 Buruk

Refilwe

Menginap 3 malam pada bulan Oktober 2021

4/10 Buruk

SD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Couldn't sleep peacefully cause there was a lot of noise the whole night
Menginap 1 malam pada bulan Juli 2021

6/10 Cukup Baik

Mario

Traveler bisnis
Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2020

4/10 Buruk

Rea, Philadelphia, PA

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Checking in took over 30 minutes because I made an online booking. The best thing about my stay was the big and comfortable bed. There was no toilet paper in the bathroom, I had to use my own pocket tissues - room service was no where to be found, the phone just rang when calling room service and reception. The bathroom was not clean. Someone else would have thought there was no hot water - I left the shower running for about 20 minutes until the water was warm, still no room service or reception to advise or help.
Menginap 1 malam pada bulan September 2020
Tanggapan dari General Manager pada tanggal 22 Sep 2020
Dear Valued Guest Many thanks for taking the time to review our hotel and for providing us with feedback regarding the check in delays and limited amenities in your your room. Please accept our sincere apologies for the dissatisfaction caused, this by no means reflects the true hospitality the Fortis Hotel Highveld is usually proud to offer. I have addressed the matter with the TEAM and can assure you that the issues mentioned have been rectified since. We hope to see you again soon when you travels bring you back to Witbank. Kind Regards Odele van der Merwe General Manager Fortis Hotel Highveld

10/10 Sangat Bagus

Paulette

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Sonelle pada tanggal 3 Feb 2020
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. Please know that we will congratulate the STAFF for their great service delivered. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotels.com sends POP late resulting in 30min wait
had to wait over 30 minutes to check in as the person at reception hadn't received confirmation from Hotels.com that the room had already been paid online. Only after about 30 minutes did the hotel receive proof of payment confirmation. Pretty annoying. Apart from that, the stay was fine.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Sonelle pada tanggal 8 Jan 2020
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. Please accept our apology for the inconvenience you have received at the reception desk upon check in. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient for a one-night stopover when travelling between JHB and Mbombela. Loud on a friday night bc drink patrons of the bar were throwing bottles. There were many broken beer bottles in the parking lot in the morning. Be sure to park closer to the security gate/further from the restaurant to avoid the risk of broken glass in your tiresmm.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Sonelle pada tanggal 2 Des 2019
Dear Valued GUEST Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you enjoyed your stay. I would like to apologise for the inconvenience that was caused to you in the morning, please know that the relevant management team will be informed to further investigate We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

8/10 Bagus

Joerg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Gute Zwischenübernachtung
Gutes Mittelklassehotel, sauber, gute Lage für Zwischenübernachtung
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Veeshanee pada tanggal 8 Mar 2019
Dear Gute Zwischenübernachtung. Thank you for taking the time to rate the Fortis Hotel Highveld. We are delighted that you have enjoyed your stay with us. We hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Veeshanee Chetty Marketing Coordinator

10/10 Sangat Bagus

Haajira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing staff, great food and a neat place
Menginap 2 malam pada bulan November 2018
Tanggapan dari Sonelle pada tanggal 14 Nov 2018
Dear Haajira. Thank you for taking the time to rate your recent stay with us on Hotels.com It was a pleasure to accommodate you. Thank you for the wonderful response regarding our STAFF, food and overall Hotel. We hope to have the privilege in welcoming you back soon. Kind Regards, Veeshanee Chetty Marketing Plan Coordinator

8/10 Bagus

Takashi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
1人旅で、提携ジムがGOOD
建物が少し古いですが快適に過ごせました。運動したい際には近隣のフィットネスセンターを利用できます。こちらは設備も充実してて非常に良かったです。
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari Sonelle pada tanggal 20 Agu 2018
Dear Takashi Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us It was a pleasure to accommodate you and to hear that you have enjoyed the facilites We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

8/10 Bagus

Zelda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Sonelle pada tanggal 31 Jul 2018
Dear Zelda Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us We hope to welcome you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

2/10 Sangat Buruk

Costa, Potsdam

Tidak Disukai: Staf & layanan
Große Zimmer
Es gab Baffet am Abend (14..05.) und war nicht,wirklich nicht geschmeckt.Also als Essen auf mein Teller hatte,komm Service Dame meinte meinte ob ich mein Teller gewogen hätte. Wir wollten eine Geränke Karte,uns wurde gesagt,gibt es keine sie sagt uns was zu trinken gibt.Das war Unheimlich. Zimmer ansich sehr groß und sauber
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Sonelle pada tanggal 9 Jul 2018
Dear Costa Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us. I would like to apologise for the inconvenience that was caused to you regarding the restaurant service. I have informed the relevant management TEAM to ensure that this was an isolated issue moving forward. We hope to have the privilege of welcoming you back to the hotel in the near future. Kind regards Sonelle Potgieter Marketing Manager

8/10 Bagus

Jacoba

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Sonelle pada tanggal 9 Jul 2018
Dear Jacoba Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

6/10 Cukup Baik

Tomas

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Sonelle pada tanggal 17 Apr 2018
Dear Tomas Thank you for taking the time to rate us on Expedia after your recent stay with us at Fortis Hotel Highveld. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. We hope to have the privilege of welcoming you to Fortis Hotel Highveld again soon. Kind regards Sonelle Potgieter Marketing Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Tanggapan dari Eugine pada tanggal 4 Mei 2018
Dear Valued Guest GUESTS' perceptions of the service they receive whilst staying with Fortis Hotels is the only true yardstick we have for measuring whether we have met their expectations or not. I should, therefore, like to thank you for taking the time to complete the GUEST Satisfaction Survey after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Fortis Hotel Highveld and we look forward to welcoming you back again soon. Please do not hesitate to contact the hotel for any further assistance you may require in future. Kind regards

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Duty manager Unprofessional
I will not book at this hotel ever again,they hire unprofessional people.
Menginap 1 malam pada bulan Desember 2017

4/10 Buruk

Zoe

Disukai: Kebersihan
An unpleasant experience this time around
Frequent guest at this hotel but this time there were too many inconveniences. The door was stiff, required much effort to open, room seemed to be under construction, few glitches in the wall, The television remote was completelying faulty. Wasn't satisfied this time
Menginap 2 malam pada bulan Oktober 2017
Tanggapan dari Sharleen Horsley pada tanggal 17 Okt 2017
Dear Zoe Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay with us. As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Pleas accept our sincere apology for the stiff door, glitches in the wall & the television remote control that was faulty in the room you were allocated. I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving foward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Witbank. Sincerely, Eugine Shai Marketing Plan Coordinator

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2017

10/10 Sangat Bagus

hagai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2017

8/10 Bagus

katty

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2017

6/10 Cukup Baik

Zoe

Disukai: Kebersihan
Not so good service
Options should be given to guests to pick their room choice
Menginap 3 malam pada bulan Juli 2017

8/10 Bagus

Geoffrey

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Hometown Visit
Overall the hotel was very nice. Unfortunately with a window that didn't close properly and a lack of sound insulation the room was very noisy with road and area noise. Free Wifi is a fantastic value add, unfortunately it didn't really work which made it pointless.

10/10 Sangat Bagus

Quincy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

kabelo moeletsi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient,Accomodating and Neat Hotel.
It was a good day,the breakfast was neat,well-presented and delicious. Staff is very welcoming and great assist.

10/10 Sangat Bagus

eva

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We loveto come back
Perfekt for staying the last night for transport to the Airport next day. Also very Close to golf

8/10 Bagus

Heather

Disukai: Kebersihan, kondisi & fasilitas properti
Convenient location and comfortable bed
The hotel room was comfortable and spacious. No bottled water provided and we were unsure of the safety of the tap water. Also, the shower in the nice big bathroom was small and the shower head low for a tall person.
Tanggapan dari General Manager pada tanggal 12 Des 2016
Dear Anonymous Thank you for taking the time to rate us on Expedia Survey after your recent stay at the Protea Hotel by Marriott Highveld . We are delighted to receive your compliments. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact the hotel for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel by Marriott Highveld and to hear from you again! Kind regards Mariska Marais Marketing Assistant

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Safe and secure.
You gotta eat the buffet breakfast and dinner! Safe parking with boom gate no problem here. Rooms are great , beds comfortable. Good value would stay again.

6/10 Cukup Baik

David, SAINTRY SUR SEINE

Tidak Disukai: Staf & layanan
BAD EXPERIENCE
Bad experience with this hotel. We booked 5 rooms and everything was pais but unfortunately the hate only found 3 rooms and we had to pay for 1 more accommodation. 3 weeks later and after we wrote to HOTEL.COM the hotel did not refund us for the room paid and we lost one night with one room

8/10 Bagus

Dominique, Issy les Moulineaux

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Bon hôtel mais problème à l'enregistrement
Hôtel récent situé dans une zone commerciale et industrielle d'une ville minière. Pas d'attrait touristique mais à proximité de Joburg et très grand centre commercial voisin. L'hôtel, visiblement récemment inscrit au programme Hôtels.com tenait à nous faire payer la nuit une deuxième fois. Il a fallu plusieurs heures de négociation et l'intervention efficace du service client du site pour que le malentendu soit levé.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
THUMBS UP
Good room in overall. The shower was very small. Toilet ventilation was limited. Kindly provide toilet refresher.

10/10 Sangat Bagus

Harry, Bramley jhb

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellence a home from home
Friendly exelent staff very clean rooms

10/10 Sangat Bagus

Suelyn, Galway, Ireland

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value for money
Comfortable and friendly staff

6/10 Cukup Baik

John

Disukai: Kebersihan, kondisi & fasilitas properti
Semi-Luxurious hotel with 3 big faults
Protea Hotel Highveld is a semi-luxurious hotel. The hotel is divided in 2 parts. The main part is where the reception is, however they claim it is the noisier section, but I must admit I heard nothing. The second section is across the parking area which is only rooms and they claim to have less noise. The positives are the room is good; quality of furniture and bedding is very good. Very good desk with plug on desk for businessman. All rooms are air conditioned. They have a large bathrooms but only a shower, toilet and a small basin with almost no shelf space. Only about 50% of the room is being used and the other 50% is just open space. Supper they tend to push you towards carvery, however you can insist on ala carte. The 3 big faults for me is a) there is no lift and many stairways, not suitable for the elderly or disables unless you insist on a ground floor room ahead of time. B) With all the space in the bathroom, more shelf space could be fitted to put your toiletries on. C) my biggest gripe is there is not door between the bathroom and the bedroom. You can lie in bed and watch your partner go to the toilet. If I was not travelling alone, this alone would have been a reason to checkout.

10/10 Sangat Bagus

Nomboniso, Woodmead, Johannesburg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant Surprise All Round!!!
What an excellent find! I was pleasantly surprised by everything, from the hospitality, the location, the settings and the food. Best place to stay in the city, period!!