2/10 Sangat Buruk
Laura
Bepergian bersama keluarga dan anak
27 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was my worst hotel experience ever and I've stayed in numerous Holiday Inn Express locations. Upon check in I was told I had to cancel my reservation made through Expedia and pay the hotel more than double what I had paid to use the airport shuttle and parking lot. When I explained that it stated on my reservation that the shuttle was included and parking was listed as available. The man at the front desk was rude and dismissive telling me to cancel my reservation for $130 and pay over $295 to him. He was extremely rude and arrogant. I took my 7 year old and sat in the parking lot trying to cancel the reservation. I contacted the third party and they told me they had to call the hotel and cancel. The hotel staff did not answer the phone. The third party sent an email and the hotel did not respond. Five phone calls and emails were sent without any response. We were finally able to get the hotel to answer and they said they were aware of the situation but that I did not cancel and the reservation was marked a no-show. They refused to refund my money. The staff at this hotel are awful and I will never book here again. I stayed at a nearby hotel and they were wonderful and accommodating. I would highly recommend you avoid this property.
Laura
Menginap 1 malam pada bulan Desember 2025