"My review goes half-half. First 1/2: The hotel is in a good location; the room was fine, the beds were fine, and the bathroom was also clean and nice. Second 1/2: The front desk person was not nice or willing to help; I am an ADA-compliant person with limited mobility, and the order was made via Expedia (as they call 3rd party), room was under the building; there was no elevator (was in their ad), and I had to go up and down the stairs many times. I asked for a room change, which was denied (see above, 3rd party); it was a nightmare every day to go ups/downs on stairs. The TV was not working (no signal every 10 to 20 minutes), and it has not been fixed despite our request; the restaurant affiliated with the hotel was very nice, the menu was reasonable and not expensive at all. Finally, BW never gave us a 10% discount; we, as seniors and AARP members, deserved to have it. Final thoughts: read these comments before you choose to select/book this chain of hotels. And they are not cheap."
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