4/10 Buruk
Chenthilmurugan
Bepergian bersama keluarga
5 Jun 2024
Without checking the proper check out date the house cleaning manager threw out the foods and drinks kept in the refrigerator, took my suitcases and kept it down . The lady did not bother to get the correct room number. Em 201 was supposed to be cleaned and inspite of the cleaning boy telling her this is not the correct room she messed up. Threw all the laundry clothes along with new clothes
When I spoke to her she just said sorry but did not really care. I raised the issue with duty manager on 6/3/2024 in afternoon and he dismissed it as something it normallly happens
First the house keeping manager need to check the log book properly
If other people are telling her that she is not correct she had thame arrogance not to listen
The manager dismissed it being something that happens all the time
I have been living in USA as a citizen for more than quarter century and nowhere it has happened except at this best western at Chena River lodge on 1255 TVSA pkwy Fairbanks Alaska
The banger also threatened me to throw out of property as I spoke in a raised tone
Obviously any one would be upset if their belongings are touched without permission when they are still in the room
The manger’s unfit to do his job if he cannot educate his staff and manage them properly
I filed a complaint through corporate for best western and they said the general manager would contact or the property owner
None had contacted me so far
Such is the service. Very poor experience
Chenthilmurugan
Menginap 3 malam pada bulan Juni 2024