Teras/patio

Ulasan untuk Ocean Coral Spring Resort - All inclusive

5 out of 5
Ocean Coral Spring Resort - All inclusive
Mountain Spring Bay, Falmouth

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 1067 dari 2471 ulasan" "
Penilaian 8 - Bagus. 536 dari 2471 ulasan" "
Penilaian 6 - Cukup Baik. 366 dari 2471 ulasan" "
Penilaian 4 - Buruk. 218 dari 2471 ulasan" "
Penilaian 2 - Sangat Buruk. 284 dari 2471 ulasan" "

8,4/10

Kebersihan

7,4/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Patrena

Bepergian bersama keluarga
Disukai: Fasilitas
It was a great experience I will go back
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Adrienne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful views of beachfront. Safe sitting on beach with small children. Friendly and observant lifeguards
Menginap 4 malam pada bulan April 2024

8/10 Bagus

Albert D

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 1 Mei 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

Laura K

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Incredible stay and the staff are amazing!
Menginap 7 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Bagus

Janiel

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Our stay went well. We liked the services for the children such as the water park and ice cream parlor and the options for dining. The DISCO club was also fun.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,We're thrilled to hear that you had an enjoyable stay! Providing fun and memorable experiences for our guests, including families, is our priority. We're glad you appreciated our services and amenities. We hope to welcome you back soon for another fantastic stay!

8/10 Bagus

Janeen, Woburn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lots to do, food was very good, kids 15 and 11 loved it! Beautiful property!
Menginap 6 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you and your family had a fantastic time enjoying our amenities and dining options. We strive to create memorable experiences for all our guests, and we're thrilled that you found our property beautiful and enjoyable. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Cinderella

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love this hotel and the staff. The resort was beautiful and the staff were amazing.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

8/10 Bagus

Noel

Disukai: Kebersihan, kondisi & fasilitas properti
Excellent
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

KRISHNA PRASAD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

Ann Marie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a great stay. Newly renovated and everything up to standard.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

2/10 Sangat Buruk

Savannah

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
They steal money from u on ur lasy day. The owner and staff doesn’t care. Front desk is in on it. The men there are creepy.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,We're deeply concerned by your experience and take allegations of theft very seriously. We'll investigate this matter urgently. Your comfort and security are our top priorities, and we'll ensure that steps are taken to address these issues promptly. Thank you for bringing this to our attention.

10/10 Sangat Bagus

Shamar Jordan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great resort
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

Stacy ann

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of my best stay
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 30 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Sangat Bagus

Marquise, Homestead

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 27 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Cukup Baik

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Beautiful resort. Lots of dining options and entertainment. Most of the entertainment is from 8PM on. This is not great for families or the adults that go to bed early. It would be nice to watch a show at 8:00 instead of 9:30. We had some key issues and had to have security called twice. It was not a fast process and we waisted 2 hours waiting for them to fix our lock on our last night there. I most likely would not stay here again because of the lock issue we had.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 27 Apr 2024
Dear Guest,It sounds like you had a mixed experience at the resort, with some positive aspects like the dining options and entertainment, but also some challenges with key issues and security response times. Your feedback about the timing of the entertainment shows is valuable, as earlier options might better accommodate families and those who turn in early. I'm sorry to hear about the inconvenience you faced with the lock problem on your last night. It's understandable that such issues would impact your overall impression of the resort. If you decide to explore other options in the future, I hope you find a place that meets all your expectations.

2/10 Sangat Buruk

Jennifer

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Awful service would not Recommend staying there I asked for room service and they didn’t bring a fork. I got To the premises at noon and they didn’t allow me to check in after 3pm mind you my room was available from the day before ..also to make rsvp to the restaurants was annoying had to wake Up every morning at 8am because the app wasn’t Available… market store is outrages with their prices for a bag of chips 15 dollars and 5 dollars for a Gatorade . If you go to the beach you would have to go to the bar every time you want a drink no waiters only by the pool area but you get lucky if you get service even if you tip .
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 27 Apr 2024
Dear Guest,We're sorry to hear about the disappointing experiences you had during your stay. It sounds like there were several issues with service, including the room service oversight and difficulties with restaurant reservations. It's frustrating when amenities like the app for reservations aren't available, and I understand how inconvenient it must have been to have to wake up early every morning to make them. Additionally, the high prices at the market store and the lack of drink service at the beach are certainly drawbacks. Your feedback highlights areas where the resort can improve to better meet the needs of its guests.

10/10 Sangat Bagus

Rashel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I enjoyed my stay here . The property was clean and comfortable and food options were great . I’d stay here again .
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 27 Apr 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

10/10 Sangat Bagus

Keosha, Memphis

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was my first time here and i loved my first experience here.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 27 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. Providing a memorable and enjoyable experience for our guests is always our goal. We can't wait to welcome you back for another fantastic stay!

10/10 Sangat Bagus

Diamond

Disukai: Staf & layanan
Every thing was great except for mold on the walls in the pool. Overall we had a great experience
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 27 Apr 2024
Dear Guest,Thank you sincerely for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we eagerly await the opportunity to welcome you back for another memorable stay.

8/10 Bagus

LaToya

Disukai: Kebersihan
They do not have a latch or deadbolt on the doors which is a little concerning, but I'm MacGyvered a barricade together for when I slept at night. The pool bar was missing tile across the front so you could see where it is rusting. One of the bartenders at the pool bar tall really skinny was horrible and acted like we were annoying him. Then there was on bartender that was absolutely amazing and was the life of the party. My Jacuzzi on the balcony the stopper was broken so I never got to use it. I paid for privilege status and did not receive privilege services, Moya was great my first 2 days, but the other 3 days service was up to par. My dining experience was hit or miss not all servers were attentive, and my order was messed up on more than one occasion or they would completely just not bring me something.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 25 Apr 2024
Dear Guest,It sounds like you encountered some challenges during your stay, and We're sorry to hear that. The deadbolts are activated by turning the door handles upwards. Your positive experience with Moya are noted. It's disappointing to hear about the inconsistency in service and the issues with the pool bar and Jacuzzi. Your feedback will be valuable for the resort's improvement efforts.

10/10 Sangat Bagus

Britheney Ann

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
The property was beautiful we had trouble with our check in and got over priced, they wouldn’t allow me to talk to a manager and didn’t do anything you make the situation better ! Taxi is overly expensive !!!! Outside taxi is better
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 25 Apr 2024
Dear Guest,It's great to hear that you found the property beautiful despite the check-in troubles. We're sorry to hear about the pricing issues and the difficulty in speaking with a manager. Your feedback about the taxi service is duly noted. Hopefully, your next visit will be more seamless and enjoyable!

10/10 Sangat Bagus

PATRICK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was excellent overall
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Sangat Bagus

Natalie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved night entertainment loved staff activity and music by the pool resort made it fun for couples and couples with family
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,It sounds like you had a great time enjoying the night entertainment and the activities by the pool! It's wonderful to hear that the resort provided a fun atmosphere for both couples and families.

10/10 Sangat Bagus

Juliana Nazab

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was amazing just how I imagined it
Menginap 6 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Bagus

Bruce

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
The overall hotel, staff and the amenities were great aside from the bath which didn’t work as expected for a pre-booked room. Bath panel had some dodgy cosmetic work around it and could use some plumbing service. The panel could be considered a risk for smaller children including my little one. The overall staffing was excellent, warm, helpful, respectful and polite, the hotels best resources. Would go back and subsequently recommend he. The
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,It seems like you had a mostly positive experience at the hotel, enjoying the staff and amenities. However, you encountered issues with the bath in your pre-booked room, which had some cosmetic problems and didn't function as expected. This could be a safety concern, especially for smaller children. Despite this, you appreciated the excellent service provided by the staff and would consider returning to the hotel and recommending it to others. If you do decide to return, it might be helpful to address these concerns with the management to ensure a more satisfactory experience next time.

10/10 Sangat Bagus

Mwamba

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thoroughly enjoyed my stay at the Ocean Coral Spring Resort. I give it 5stars, but - few things I wish were better/different. Staff was amazing. Overall, I wished for more Jamaican culture on the resort 1) for food, I would have like more options for traditional Jamaican food. The Jamaican grill was good and staff amazing but they close at 4pm. The Red Snapper was a little inconsistent with what they would serve, and the Sugar Cane service was pretty bad. Waited over an hour for food. And the Jamaican corner in the regular dining buffet was always not worth my time. 2) the beach could use some cleaning up. A lot of big rocks and things. It’s hard to walk on and enter the beach barefoot. 3) the disco club: would have like a better selection of drinks. And the music being played was very PC. Felt like I was at Junior prom in high school. I kno how Jamaicans party, and that wasn’t it. Also the live music outside only played for 30mins which was disappointing 4) there was a pan ban performing inside the theater, which I thought was amazing. But, that is lively music, and should definitely be played outside so we can all dance and enjoy the music how it’s suppose to be enjoyed.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for your feedback! We appreciate your input on enhancing the Jamaican cultural experience, including more traditional food options. We'll review our dining offerings to ensure a wider selection of authentic Jamaican cuisine is available throughout the day.

10/10 Sangat Bagus

Zach

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We liked everything about the property from the food to entertainment. Also the staff here are so nice and friendly they made sure we were all set. 10/10 experience! would recommend to anyone!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,We are overjoyed to hear that you enjoyed our resort! Your 5-star review is the ultimate reward for our team's hard work and dedication. It's customers like you that make what we do so fulfilling. We promise to keep delivering the same level of quality and service that you've come to expect from us. Your satisfaction is our greatest motivation, and we can't wait to welcome you back for another exceptional experience. Thanks a bunch for choosing us!

10/10 Sangat Bagus

Amanda

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I loved my stay at the property. The rooms are very clean, the customer service was great as well.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Bagus

Laurent

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The constant and loud music was not ideal to get a good rest. The inconsistent service around replacing
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,It sounds like the constant and loud music made it challenging to get a good rest during your stay. Additionally, it seems there were inconsistencies in the service around replacing something. These factors may have detracted from your overall experience at the resort. If you plan to return, it might be worth mentioning these concerns to see if they can be addressed for a more comfortable stay next time.

10/10 Sangat Bagus

Leticha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This resort is my absolute favorite, stayed here four times and i will definitely be back. Everything was almost perfect, We had to take showers with the hand towel because we had no washcloth throughout our entire stay.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,It's great to hear that you enjoy the resort and plan to return! However, it's disappointing to hear about the issue with the washcloths during your stay. I hope the resort addresses this for future guests to ensure a more comfortable experience.

8/10 Bagus

Brianna

Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Cukup Baik

Albert

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Checked In at 12pm didn’t get my room till 6:30pm
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,We would like to express our deepest apologies for the inconveniences that you faced. We will use your feedback to make improvement within our services.

10/10 Sangat Bagus

Althea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was staying in room 1338 my room caregiver chenz was so generous with me I love how she take of my room making sure I have what I need for my comfort and very reliable person as well she is one of your best staff you have on your property as worker I will surely miss everyone especially her🙏❤️
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

2/10 Sangat Buruk

Khala

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
This was my worst hotel experience and I was so disappointed. After day one I wanted to leave. From room not cleaned before arrival to them always being out of food to not having a wide variety to choose from. I am a privilege member which comes with butler service, but using the service was 0 out of 5. This was a waste of my money.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,We're sorry to hear about your disappointing experience. It's understandable that you expected more, especially as a privilege member. Your feedback is valuable, and I hope the hotel takes steps to improve their services and amenities.

8/10 Bagus

Casie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

Siboney

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

Faith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We love it here! We will be back for sure!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 20 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback

10/10 Sangat Bagus

RACHELLE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was our first family trip, and we had the best time. The resort is kid-friendly, the staff is polite and welcoming, and the pool view is magnificent. I would recommend this hotel to my friends and family, and we look forward to returning.
Tanggapan dari Kevin Silvera pada tanggal 20 Apr 2024
Dear Guest,we're thrilled to hear that you had such a wonderful first family trip! It sounds like Ocean Eden Bay provided the perfect setting for a memorable vacation, with its kid-friendly atmosphere, polite staff, and magnificent pool view. Recommending the hotel to friends and family speaks volumes about your experience, and I'm sure they'll appreciate the recommendation. Here's to many more fantastic trips in the future!

10/10 Sangat Bagus

July

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Kevin Silvera pada tanggal 23 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Sangat Bagus

Leonna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This resort was great! We went with a group of friends and they made sure we had a great time. Check in went fast and smooth. The bartenders were really fun especially Desmond, Jason, and Nicholas at the pool bar. The food is good and entertainment was fun, we also went off property to party and do excursions and they made sure we had transportation and felt safe. We've been here a few times so big thanks to Phillip for welcoming us back and giving us a great experience. 10/10 as always!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 19 Apr 2024
Dear Guest,It sounds like you had an amazing time at the resort! It's wonderful to hear that the staff made sure you had a fantastic experience, from check-in to enjoying the amenities and even arranging off-site activities. Shoutouts to Desmond, Jason, Nicholas, and Phillip for their excellent service and hospitality. We're thrilled that you've had such positive experiences at the resort and look forward to welcoming you back again in the future!

10/10 Sangat Bagus

Turquoise

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I would definitely come back
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 19 Apr 2024
Dear Guest,It's fantastic to hear that you enjoyed your experience enough to consider returning! We'll be here to welcome you back whenever you're ready for another memorable stay. If there's anything specific you'd like to see or experience on your next visit, feel free to let us know. We look forward to hosting you again!

10/10 Sangat Bagus

TIFANIE

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me and my family absolutely loved the entire resort. From the welcoming friendly staff to the cleanliness of the entire place. We had something to do every night. We had a privileged room that we were right on top of the privileged lounge/restaurant so it made everything so much more convenient. Evening food Wasn’t too bad but the breakfast was amazing especially the buffet. We are definitely recommending this resort to family and friends
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 19 Apr 2024
Dear Guest,ChatGPTIt sounds like you had a fantastic experience at the resort! From the friendly staff to the convenient location of your room, and the delicious breakfast buffet, it seems like everything contributed to a memorable stay for you and your family. Thank you for sharing your positive feedback, and we're thrilled to hear that you're recommending the resort to others.

10/10 Sangat Bagus

Ben

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I usually don't leave reviews on resorts, but I felt as if this time was warranted. This was my first time in Jamaica and this resort made for an amazing trip! First, the resort itself is massive AND BEAUTIFUL! Cleanliness was a 10/10 as the actual rooms were definitely 5-star potential! Room service was quick, and you'd think with over 100 rooms that the service would be kind of slow, but it was surprisingly fast each day we stayed. The coffee they had was amazing which I get each morning as well as the pastries. The bowling alley and kids' room were a nice touch as my daughter made a friend which made for a better experience for her as well. The restaurants were amazing, the pool and waterpark and the gym (which is better than my gym in California lol) was all 10.5/10! I definitely wasn't expecting everything to be that top tier with it being an all-inclusive resort!! Although my stay was short this time around, I definitely want to go back and stay for a week. The resort was THAT nice! The ONLY gripe I'd say I have is that they don't have a business center where guests can use the computers. Thats literally the only recommendation I can make because everything else was perfect!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 19 Apr 2024
Dear Guest,It sounds like you had an incredible experience at the resort! From the beautiful and clean rooms to the quick room service and excellent amenities, it seems like everything exceeded your expectations. It's great to hear that your daughter enjoyed the kids' room and made a friend. Thank you for sharing your positive feedback, and we hope you get the chance to return for a longer stay in the future! Your suggestion about adding a business center is noted and could enhance the experience for guests who need it.

10/10 Sangat Bagus

Theida

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 19 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

2/10 Sangat Buruk

Francisco

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The pool is very nice but the service and the food is terrible. The money they charge is not justifiable.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Kevin Silvera pada tanggal 18 Apr 2024
Dear Guest,It's disappointing to hear that your experience with the service and food didn't meet your expectations, especially given the price. Your feedback is valuable and highlights areas that may need improvement. Thank you for sharing your thoughts.

10/10 Sangat Bagus

Jovanna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Overall hotel and cleanliness excellent, beach can use some work .water was shallow with lots of rocks and coral reefs
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 17 Apr 2024
Dear Guest,We are glad to hear you found the overall hotel and cleanliness excellent. Your feedback about the beach is duly noted; it seems there's room for improvement, especially regarding water depth and the presence of rocks and coral reefs. Thank you for sharing your experience!

10/10 Sangat Bagus

Pierra

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were very friendly and made us feel really comfortable. We would definitely go back there .
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 17 Apr 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

10/10 Sangat Bagus

nat

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great for family or couples vacation very relaxing and provided a lot of entertainment. Food options are the best especially Red Snapper restaurant.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 17 Apr 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

10/10 Sangat Bagus

India

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was nothing I disliked about this resort everything was great I had a privilege junior suite and the room and service was great the privilege access to certain things was great definitely gave luxury
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 17 Apr 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 Sangat Bagus

Univen, Miami

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Is good
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kevin Silvera pada tanggal 16 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated.