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Ulasan untuk Riad Fès - Relais & Châteaux

5 out of 5
Riad Fès - Relais & Châteaux
5 Derb Ben Slimane Zerbtana, Fes

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 164 dari 215 ulasan" "
Penilaian 8 - Bagus. 28 dari 215 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 215 ulasan" "
Penilaian 4 - Buruk. 7 dari 215 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 215 ulasan" "

9,6/10

Kebersihan

9,2/10

Staf & layanan

9,6/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
This property IS beautiful. However, due to our status with Expedia, we should have been offered a room upgrade. The one we were in was dark and small. The worst part by far, was the fact that there was no alcohol being served. We picked this place because of the rooftop bar overlooking the city and due to Ramadan they wouldn’t even allow guests to drink (which was not an issue at any other hotel we stayed at in Morocco). I think for the price, this should have been told to us prior to check in because we would have opted to stay elsewhere. We had a few things organized through the hotel, everything was a half hour to an hour late. And getting here if you are driving is NOT easy. Google maps will tell you it can get right there but it is in a walking only zone. The chaos caused a lot of stress. I have been at other hotels where if this is the case they message you ahead of time with parking instructions and coordinate a time so that they can meet you to help with bags. The staff here WAS very helpful and friendly and we had no issues with them at all, they were lovely but this is just not the standards we expect from a Relais & Chateaux
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Jyoti

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing location in the medina that is easy to get back to after getting lost in the medina
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Riley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely beautiful and excellent service!
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was perfect. The room was beautiful, food was great and so was the service
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

RODOLFO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was one of the best hotel experiences I’ve ever had. The facilities and the staff were exceptional. I will definitely come back.
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a beautiful hotel consisting of three historic riads. It is very close to the Blue Gate of the Medina, making it easy to get to taxis and around Fes. The staff at Riad Fez were wonderful. I truly hope to return.
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Samar

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Incredible!
The stay at the hotel was incredible, we loved every minute. The facility is beautiful, the rooftop is fantastic, and my partner loved the pool! Would love to come back. My only complaint is that they DRAMATICALLY underestimated the time needed to get to the airport and the shuttle was late. It was a domestic flight I recommend they tell everyone to leave two hours before.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Highly Recommend
A gem of a hotel located in the medina of Fes. The dining staff is wonderful. Location is great. Rooms were very clean. Good breakfast and dinner, and lovely seating. The front desk staff could be more proactive and helpful as we had multiple communication issues with them, but overall our stay was very positive and would definitely recommend Riad Fes when visiting the city.
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The best place in Fes
Can’t say enough good things about Riad Fes. The property is beautifully decorated , the staff is attentive but not intrusive. Everything about the Riad is about a peaceful calm oasis right in the hustle bustle of the oldest Medina in the world. We can’t say enough good things about the staff at the reception, they were so welcoming even though we arrived much earlier than our check in time and generously offered us tea and pastries. The view from the rooftop bar is amazing and not to be missed especially at sunset. This is the by far the finest property to stay in Fes.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Christina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room and the hotel Was spectacular.... However having to walk through an alleyway Was very scary... Our driver would walk us to our hotel through the alley. And the hotel staff was more than willing to walk us to where our driver was in the mornings..
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Happy story at the riad
I booked standard room and requested as I saw in the photo to have sunny twin room . When I arrived I took twin room but u fourtunately terrible room not sunny and dark in the lower floor . I asked for another room and was given this room but requested to add more money . I refused to pay and requested upgrade and it was approved free of charge . Jamal joyed was amazing to help us talking to the management
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Marc

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Le Riad est magnifique,bien placé, le personnel est efficace,souriant et adorable. La nourriture est délicieuse. 5 étoiles partout
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Ariana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

10/10 Sangat Bagus

geoffrey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stunning riad - great way to experience the atmosphere of the Medina
Menginap 3 malam pada bulan September 2023

8/10 Bagus

Eric

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Très bel établissement, luxueux et bien situé. Bon rapport qualité/prix pour l'endroit. Le service était excellent pour certains membres du personnel (baggagiste, personnel du bar sur la terrasse) alors que d'autres étaient plutôt indifférents et peu attentionnés.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Olivier Bergeron

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super hôtel, les chambres sont super, les restos sont bien et l’emplacement est super !
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Jonathan

Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Yotam

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Pretty nice hotel with some issues
No way to reach the hotel by car, but they do a good job of sending folks over to help with luggage. Location is great. Rooms are huge and hotel is beautiful. However... the restaurant is mediocre and overpriced. Breakfast is mediocre too. Our room had no windows, which wasn't great. And last, we left my daughter's handbag in the room when we checked out and hotel staff must have taken it home, since they claim they didn't find it (after numerous phone calls and emails that were ignored.
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Laurie

Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Herman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Viviana

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Terrible experiencia. El aire acondicionado no funcionaba. Y las habitaciones son muy calientes! A las 3 am me tocó bajar a recepción porque nadie contestaba a qué me cambiaran de habitación y el recepcionista no estaba. Me pasaron a una habitación vieja olía feo y las sabanas estaban llenas de pelos. Pedí que me cambiaras y nunca funcionó el aire acondicionado en esta nueva. Terrible experiencia estuve viajando por todo marruecos y me quede en lugares más baratos pero 100 veces mejor calidad. No lo recomiendo. Termine acostándome 430 am hasta que pudieron solucionarme
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Mohammad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Martina, Washington

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Great Riad in the heart of the Medina. Quiet and spacious rooms with a beautiful setting. The bathrooms are large and clean and modern. The room had very little light to read, but it was not a big problem. The restaurant has great food and the staff is great, friendly and responsive. The breakfast was included and was super good with everything you could ask for. The spa is amazing and has great treatments and a hammam. Overall a fantastic stay.
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

n

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel in old medina Best hotel viewp
Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely amazing! Stunningly beautiful property. Awesome staff! Friendly, helpful, and informative. Rooms are amazing!! Great dinner and breakfast was even better. Couldn’t ask for anything more. Highly, highly recommend!!

10/10 Sangat Bagus

Stevie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Domenico

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Riad Fès Team pada tanggal 23 Apr 2023
Dear Domenico Thank you for taking the time to share your fantastic rating about your recent experience with us.We would love to have you stay with us again when you are next in the area! Regards

10/10 Sangat Bagus

CINTIA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel magnífico!
Hotel magnífico. Luxo, requinte, atendimento exclusivo. Experiência imperdível! Um dos pontos alto de nossa viagem ao Marrocos! O roof top e sensacional!
Menginap 2 malam pada bulan April 2023
Tanggapan dari Riad Fès Team pada tanggal 23 Apr 2023
Dear CINTIA , Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us and that our team members delivered exceptional service and hospitality. We would love to have you stay with us again when you are next in the area! Best regards.

10/10 Sangat Bagus

Armand

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing
Menginap 3 malam pada bulan April 2023
Tanggapan dari Riad Fès Team pada tanggal 23 Apr 2023
Dear ARMAND Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area! Regards,

6/10 Cukup Baik

Michael, Madrid

Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Rinalda

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

jean noel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Au-delà de toutes les attentes
Superbe endroit , magnifique décoration élégante et raffinée. Bien situé dans la médina. Service impeccable, attentif et attentionné. Gentillesse et professionnalisme de l'ensemble du personnel. Une cuisine d'un raffinement oriental exceptionnel. Un moment rare. A chaudement recommander.
Menginap 5 malam pada bulan Februari 2023
Tanggapan dari Thomas E (GM) pada tanggal 26 Feb 2023
Cher Jean NOEL, Merci beaucoup de nous avoir choisi et pour cette recommandation.Nous espérons vous accueillir a nouveau prochainement.Bien a vous, L’équipe du RIad Fes

10/10 Sangat Bagus

Louis

Menginap 3 malam pada bulan Februari 2023
Tanggapan dari The RIAD FES Team pada tanggal 7 Mar 2023
Thank you very much

10/10 Sangat Bagus

AZADEH

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Everything here was perfect. Wish I could stay here longer.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Thomas and all Riad Fes Team pada tanggal 2 Feb 2023
Dear AZADEH Thank you so much for your kind words. We hope to welcome you again soon

10/10 Sangat Bagus

Emily

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean, comfortable and beautiful hotel with very helpful staff
Menginap 4 malam pada bulan Januari 2023
Tanggapan dari Thomas E (GM) pada tanggal 24 Jan 2023
Dear Emily, Thank you very much to have you stay with us. Thank you for your appreciation of your time with us. We hope to welcome you again soon.

6/10 Cukup Baik

Lilia

Disukai: Kebersihan
Upgrade it was nice, but shower didn’t work
Tanggapan dari Thomas E (GM) pada tanggal 22 Des 2022
Dear Lilia, Thank you very much for your feedback. We will plan to chan the mixer of your suite to a more standard one, easier to use. We wish you all the best,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful experience
Spectacular venue- wonderful staff- lovely breakfast. Very memorable!
Menginap 2 malam pada bulan November 2022
Tanggapan dari Thomas E (GM) pada tanggal 8 Des 2022
Thank you very much !

10/10 Sangat Bagus

Zaira

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely gorgeous hotel. Incredible staff and service. Which we could of stayed more nites. Only minor inconvenience is that it is inside the Medina and have to walk with luggage to the hotel since no cars allowed. The front desk is great and have people to meet you to help with luggage.
Tanggapan dari Thomas E (GM) pada tanggal 29 Nov 2022
Dear Zaira, Thank you very much for the great review of our property, we are very pleased by your appreciation. I have forwarded your words to our Team and I am sure it is going to boost their motivation. We hope to serve you again soon and we wish you the best.

10/10 Sangat Bagus

Garine

Menginap 3 malam pada bulan November 2022
Tanggapan dari Thomas E (GM) pada tanggal 24 Nov 2022
Thank you very much for the great score you give us.We hope to welcom you back another time.

10/10 Sangat Bagus

RICARDO

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service . Beautiful property
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Thomas E (GM) pada tanggal 30 Okt 2022
Thank you very muchWe hope to qwlcome you back again soonWe wish you the Best,

10/10 Sangat Bagus

Tasha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s an excellent property. The only concern I had is although the door locks once you enter the room, there is no deadbolt lock. There is a deadbolt but it’s not able to be used. I’m used to having the door lock By a deadbolt and it locking bc the person from the outside doesn’t have your key. However, if someone made a copy of my key (the card key to enter into the room I am staying in) someone could enter the room.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Thomas E (GM) pada tanggal 19 Okt 2022
Dear Tasha, Thank you very much for your feedback. We will work on the door locks systems of our rooms thanks to you. We are very happy that you had a good time with us and we look forward to welcoming you back soon.Very Best Regards,

10/10 Sangat Bagus

Marina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2022

10/10 Sangat Bagus

Rand

Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari All Riad Fes Team pada tanggal 11 Okt 2022
Dear Rand, Thank you very much for the great score you are giving us.We hope to serve you again in a near future.

10/10 Sangat Bagus

cynthia maragni

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2022
Tanggapan dari Riad Fes Team pada tanggal 19 Sep 2022
Thank you so much. It was an honor and a pleasure to be at your service

10/10 Sangat Bagus

Zuzanna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely place to stay. Wonderful hospitality.
Menginap 3 malam pada bulan September 2022
Tanggapan dari Riad Fes Team pada tanggal 19 Sep 2022
Thank you so much. It was an honor and a pleasure to be at your service

10/10 Sangat Bagus

Safiyatou

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Riad chic élégant et confortable. Située en pleine médina a l abri du tumulte des rues avec une vue magnifique en rooftop. Personnel au petit soin.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Thomas E (Directeur ) pada tanggal 20 Agu 2022
Merci pour cette revue de votre séjour chez nous. Nous sommes ravis d'avoir su répondre a vos attentes et espérons vous accueillir a nouveau prochainement. Bien a vous,

10/10 Sangat Bagus

Sergio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
El lugar es imponente, súper cómodo y con una terraza con gran vista a toda la medina. El restaurant es muy bueno y el servicio de spa también.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Riad Fes pada tanggal 10 Agu 2022
Thank you very much for your feedback and we hope to welcome you again soon in our property.

10/10 Sangat Bagus

KHALEEL

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were courteous and helpful.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Thomas (GM) pada tanggal 8 Agu 2022
Thank you very much, we really value your feedback and we are honored by your words.