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Ulasan untuk Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST, an IHG Hotel
180 Etta Gray Street, Florence, AL

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 289 dari 478 ulasan" "
Penilaian 8 - Bagus. 122 dari 478 ulasan" "
Penilaian 6 - Cukup Baik. 34 dari 478 ulasan" "
Penilaian 4 - Buruk. 18 dari 478 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 478 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were roomy and clean
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Michael

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 26 Mei 2024
Thank you so much for your 5 out of 5 rating! We greatly appreciate your positive feedback and are thrilled to know that you had an exceptional experience during your stay. Your satisfaction is our utmost priority, and we're committed to delivering outstanding service to all our guests. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels until then!

10/10 Sangat Bagus

ALFONSO

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 18 Mei 2024
Thank you for your review!

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was a great value. We had a king suite so size was awesome. Staff was very personable and hotel was very clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 18 Mei 2024
What an awesome review! So glad you enjoyed your stay!

10/10 Sangat Bagus

Phillip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay it’s clean and rooms are so roomy and nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 29 Apr 2024
Thank you for your review!

10/10 Sangat Bagus

Stacy, CLIFTON

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 29 Apr 2024
Thank you for your review!

8/10 Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 29 Apr 2024
Thank you for your review!

10/10 Sangat Bagus

Mitzi

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mei 2024
Thank you for your review!

10/10 Sangat Bagus

Dennis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Sandra

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The lady who serviced the kitchen and food area was excellent. She worked hard to keep it clean and stocked and was accommodating and pleasant and anxious to please.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Karen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
I liked the fact there were lots of restaurants in the area and the community looked clean. I did not like that the breakfast was over at nine on Sunday morning. Also, the hallways to get to the elevators is very narrow. We did have an issue with the sink in the bathroom not draining; however, the front desk man had it repaired in no time!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Chris pada tanggal 5 Feb 2024
We appreciate your review, and kind comments about our city and staff. I am glad our team member was able to resolve your issue quickly.

10/10 Sangat Bagus

Latoya, Horn Lake

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was under going reavetions. So it had some mistakes going on.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 5 Feb 2024
Hello, we hope you will come back to visit us once renovations are completed.

10/10 Sangat Bagus

Terri

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Good place
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 30 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Nolan, Memphis

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice clean hotel, staff were nice and helpful with any questions i had. I missed breakfast because of self!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Chris pada tanggal 30 Jan 2024
We appreciate your review, and hope next time you can catch our delicious breakfast!

2/10 Sangat Buruk

Eric

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is under renovation but it was never mentioned until the night before we arrived. And it only mentioned business center but it turned out the lobby too. The room heating unit is noisy, and elevator. The soundproof is not good. And the worst is it never mentioned anywhere that the hotel is used as shelter. Stuff is hard to find. We and other customers waited for 20 mins for front desk staff showed up
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Hello,We was 1 of 4 hotels in our city being used to house over 200 local families that were displaced from their homes due to an apartment fire. We worked directly with the Red Cross to help these people in need providing food, clothes, and supplies. We will not apologize for helping these people in their time of need.Regarding renovations, it is posted on all websites that we are doing work at the hotel. We advise guests to read renovation notices prior to booking their stay so they can make an informed decision about staying with us.Sincerely,Chris Pearson General Manager

10/10 Sangat Bagus

William C

Bepergian bersama keluarga
Great work on remodeling lobby and updating rooms.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

6/10 Cukup Baik

ANDY LEWIS

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Under construction
Our hotel room and bathroom were clean, but the common areas and hallways were dirty. The lobby and rooms were under construction for remodeling.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Chris pada tanggal 22 Jan 2024
We are sorry you experienced this with your stay. We will inform management and correct any issues found.

8/10 Bagus

Amy

Bepergian bersama keluarga
Quiet and comfortable
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

8/10 Bagus

Shannon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good quality stay for the price
My family and I have stayed here twice now. I have tried other hotels in the area and have decided to return to this hotel due to its convenience to restaurants and shopping, plus the price and quality of the hotel are unmatched. The beds are comfortable, the staff is friendly, and the breakfast is not just continental but has hot options as well, such as omelets, sausage gravy and biscuits, and other well-liked items. The hotel is currently under construction, but there is not any noise to speak of that I experienced.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Kris, Mount Pleasant

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was extremely helpful and went out of their way to make sure our stay was perfect. Hotel was very clean. Great experience, we will definitely be staying here again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

WLLIAM

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

8/10 Bagus

kim

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Brittany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beyond expectations
The rooms was amazing and exceeded my expectations for the price I paid. Everyone we encountered was friendly and well mannered. Couldn’t hear what was going on in the other rooms which was a plus
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

8/10 Bagus

James R

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

6/10 Cukup Baik

Evan

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Everything was good, I picked this property because it had a fitness room. I get a text 30 min before check in that these isn’t one. I checked in and there is one so I make it work. While there I find out the fitness room shares a wall with guest room and I work out early and was disturbing there sleep.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
We are sorry you experienced this with your stay. Our renovations to the fitness room will be fixing this issue.

6/10 Cukup Baik

kevin

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review.

4/10 Buruk

Kevin

Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Sherry

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Were remodeling. Rooms smelled best they have in years.
Menginap 2 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 22 Nov 2023
Thank you for your review!

10/10 Sangat Bagus

Nora

Could of had softer beds
Menginap 2 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 22 Nov 2023
Thank you for your review. We do use the IHG approved brand for our beds.

8/10 Bagus

Donna

Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 22 Jan 2024
Thank you for your review!

10/10 Sangat Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 22 Nov 2023
We appreciate your review!

10/10 Sangat Bagus

Daymond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a very relaxing vacation. The room was clean and accommodating. The area is very calm and beautiful. Florence is a great town.
Menginap 4 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 14 Nov 2023
Thank you for your review! We are so glad you enjoyed your stay!

2/10 Sangat Buruk

Bryon

Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 12 Nov 2023
We are sorry you were not satisfied with your stay. Please reach out hotel management so we can help reconcile any issues you may of had.

10/10 Sangat Bagus

pete

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 6 Nov 2023
Thank you for your 10 out of 10 review!

8/10 Bagus

Michelle

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean rooms, clean linen, good breakfast
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 2 Nov 2023
Thank you for your review!

8/10 Bagus

Denise

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good beds
The bed was very comfortable.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 2 Nov 2023
We are glad you enjoyed our beds :)

8/10 Bagus

Carrie B

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Upgraded to a king due to construction. Very quiet. Nice room. Great breakfast. Only trouble was WiFi and tried to call front desk many times to see if they could help but got busy signal every time.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 2 Nov 2023
Thank you for your review. We apologize you could not reach up by phone. We will investigate this matter.

10/10 Sangat Bagus

Brandie

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 28 Okt 2023
Thank you for your review!

2/10 Sangat Buruk

Chad

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
WORST Holiday Inn
WORST Holiday Inn, in the nation. Under construction so very loud, couldn’t check in on time so when we were able had to wait for 30 other people and 1 hour past normal check in time. Went to breakfast at 8:50 and they were already cleaned out and juice machine was shut off. Employees here do not care.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 28 Okt 2023
We are sorry about the issues you faced during your stay. We will investigate all that you mentioned, and will provide any additional team training appropriately. We hope you will visit us again after renovations.

8/10 Bagus

Rebecca

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Well rested
The room was comfortable and clean. Enjoyed a good nights sleep prior to my admission to an area hospital.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 28 Okt 2023
We appreciate your review!

10/10 Sangat Bagus

Michael

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice and clean.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 24 Okt 2023
We are so glad you enjoyed your stay! Thank you for reviewing us!

10/10 Sangat Bagus

Judith

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Staff was very helpful. Breakfast was varied and excellent. Rooms were sizable, well appointed and clean. Nothing negative to note.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 24 Okt 2023
What an awesome review! We are so thrilled you had such a wonderful stay. I am glad our staff took care of you.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Checkin took a very long time and the staff at the front desk were quite rude and unwelcoming. Much of the hotel was under renovation, which we were aware of prior to booking, but the room we were placed in was right outside of the renovations and it was loud during the day. The AC unit in our room made a very odd noise for the entire duration of our stay. However, the room was clean and spacious and the staff were nice at checkout. It was ok for a one night stay but I would not want to be there any longer. The experience might have been better if we were in a different room.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 24 Okt 2023
Hello, we are sorry to hear of any issues you faced during your stay. We advise guests to review renovation notices and posted times on our websites prior to booking. We will also review and ensure our staff is following all of our standards, as well as maintenance team to ensure all items in rooms are in working order. We hope we can serve you better again in the future.

8/10 Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 21 Okt 2023
Thank you for your review!

10/10 Sangat Bagus

Gabriel

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 6 Nov 2023
We appreciate your review, and staying with us!

10/10 Sangat Bagus

Barbara

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 15 Okt 2023
Thank you for your review!

8/10 Bagus

Kenneth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 12 Okt 2023
Thank you for your review!

10/10 Sangat Bagus

Wayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 12 Okt 2023
We appreciate your 5 out of 5 review!