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Universo

3.0 star property
Downtown's perfect blend of history and modern service awaits, where multilingual staff help travelers navigate both the storied past and present comforts

Choose dates to view prices

Hotel Universo, in downtown's center, offers practical amenities like dry cleaning and luggage storage. Stay connected with WiFi and save time with express check-in/out. The Cathedral of Santa Maria del Fiore and Ponte Vecchio are just steps away.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

Triple Room | Minibar, individually decorated, individually furnished, desk

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, individually decorated, individually furnished, desk

Deluxe Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Minibar, individually decorated, individually furnished, desk

Classic Double or Twin Room

8.4 out of 10
Very good
(13 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, individually decorated, individually furnished, desk

Superior Double or Twin Room

9.2 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Single Room

Classic Single Room | Minibar, individually decorated, individually furnished, desk

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Located in Historic Centre of Florence, a neighbourhood in Florence, Universo is near a train station. Basilica of Santa Maria Novella and Uffizi Gallery are cultural highlights, and some of the area's notable landmarks include Cathedral of Santa Maria del Fiore and Ponte Vecchio. Looking to enjoy an event or a game while in town? See what's happening at Visarno Arena or Stadio Artemio Franchi. Visit our Florence travel guide
Map
Piazza Santa Maria Novella, 20, 20, Florence, Tuscany, 50123

What's nearby

  • Province of Florence featuring street scenes and heritage architecture
    Basilica of Santa Maria Novella
    1 min walk - 0.0 km
  • Piazza di Santa Maria Novella which includes a garden, heritage architecture and a church or cathedral
    Piazza di Santa Maria Novella
    1 min walk - 0.1 km
  • Via de\' Tornabuoni showing street scenes
    Via de' Tornabuoni
    3 min walk - 0.3 km
  • Cathedral of Santa Maria del Fiore featuring religious elements, a church or cathedral and a city
    Cathedral of Santa Maria del Fiore
    6 min walk - 0.6 km
  • Central Market which includes markets, food and interior views
    Central Market
    6 min walk - 0.6 km

Getting around

  • Unità Tram Stop
    1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station)
    4 min walk
  • Peretola Airport (FLR)
    23 min drive

Restaurants

  • giaogiao stazione firenze
    2 min walk
  • Trattoria La Madia
    3 min walk
  • Shake Cafe
    1 min walk
  • The Fiddler's Elbow - Irish Pub
    1 min walk
  • Banki Ramen
    2 min walk

About this property

Universo

Hotel near Cathedral of Santa Maria del Fiore
A short walk from Piazza di Santa Maria Novella and Ponte Vecchio, Universo provides dry cleaning/laundry services, a business centre and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Self-parking (surcharge), express check-out and express check-in
  • A 24-hour front desk, a lift and multilingual staff
  • A computer station, smoke-free property and concierge services
  • Guest reviews give top marks for the helpful staff and location
Room features
All rooms are individually furnished, and feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and minibars. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • LCD TVs with cable channels
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 48 per night)
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • Lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 48 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1SHCBGE33

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Is Universo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universo?

Self-parking is available for EUR 48 per night.

What time is check-in at Universo?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Universo?

Checkout is at noon.

Where is Universo located?

Located in Historic Centre of Florence, this hotel is steps away from Basilica of Santa Maria Novella and Piazza di Santa Maria Novella. Cathedral of Santa Maria del Fiore and Central Market are also within 10 minutes. Unità Tram Stop is only a 2-minute walk and Valfonda - Stazione Santa Maria Novella Tram Stop is 3 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Universo Reviews

8.0

Very good

8.4

Cleanliness

9.2

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 260 out of 811 reviews
Rating 8 - Good. 327 out of 811 reviews
Rating 6 - Okay. 148 out of 811 reviews
Rating 4 - Poor. 45 out of 811 reviews
Rating 2 - Terrible. 31 out of 811 reviews

Reviews

Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in great location, staff was friendly, overall the stay was very enjoyable
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a friendly staff.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well located.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with suggestions for things to do, where to go etc.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hoteel

Nice and quiet central easy to get anywhere in florand A++
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cute room with everything I needed. Staff was very helpful and easy to work with.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. We found the location to be ideal for us!
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the location and services provided.
Stayed 3 nights in May 2024
Verified

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the Piazza Santa Maria. Room and Facility is plain and small but nice.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Miss Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for location and facilities

Superb location, room and views. Lovely staff and really helpful.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Annabelle

Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a one stay close to the train. Staff was very polite and exceptionally helpful.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff, very clean room great balcony with view of Santa novella. Many restaurants within the block
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Sudheer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the wonderful view over the piazza
Stayed 1 night in Sep 2024
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good location. The windows did a good job at keeping the sound out.
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

David

Liked: Staff & service
Great location, near train station, easy to walk places. Very old property but worked for us.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Mikeson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from train station. Lots of options for dinning
Stayed 1 night in Oct 2024
Verified

8/10 Good

Donna

Close to everything

Great service. Needs better lighting in bathroom. Great place to stay. Near trains and close to everything of tourist desires.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Joseph

Liked: Staff & service
Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. The side facing the square is a little noisy in the evening and morning.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Close to train, great pizza outside front door. Shower was a bit small if you are 6ft. Outstanding service, cool design.
Verified

10/10 Excellent

Duong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a decent hotel at prime location. Services are nice, room is small and not fancy but clean. Overall, I’d recommend this and would return.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

The hotel is well located. The personal is friendly
Stayed 1 night in Aug 2024