Find hotels in Florence, MA from Rp1.443.001

"Lovely facility and rooms, centrally located, convenient and cheap parking, friendly staff, rec facility access is nice, etc. Only complaint was that the lobby coffee was consistently bad (the pre-brewed was off, the machine didn't quite work). Get coffee elsewhere and the rest is fantastic."

"Parking was a tad confusing"

"This place is a short walk to the Big-E and reasonably priced (for April). It has good parking, and place looks well spruced up from outside. It was safe and comfortable stay with friendly and helpful staff. The room was very clean and spacious. There were a few things that weren't that great, but they weren't things that bothered our stay too much. For us a clean, safe, convenient space near Big-E was all that mattered. The things that could be improved are (a) AC worked but so loud rattle that was distracting especially while sleeping, (b) in the 3 nights we were there, the rooms were never refreshed, no trash cleaned up (we didn't have much), amenities coffee, cups etc. not cleared and not replenished, towels not changed etc. (c) The remote to the TV didn't really work; we didn't really care about this. (note: without our feedback, they replaced the remote and left TV on!) (d) Trash bags were left right outside near the secondary access to the space and smelled something horrid, and the staircase up to the second floor weren't cleaned and railings were sticky."

"Great location, Will at frint desk was amazing and the cleaning staff very attentive. The hotel did have a problem eith ants but they tried thete best to accomodate"

"Horrible experience! Was woken at 3am by three drunk kids yelling outside of my room, asked them to please take it elsewhere and turns out they were staying in the room next door (!) but couldn’t get in because they’d lost their key. Called the front desk, explained situation, asked them to please handle and had to listen to drunken hallway yelling for the next 10 minutes. The front desk attendant finally escorted them downstairs and gave them a key. They came back upstairs and proceeded to yell in the hallway again. I called the front desk again and was told “well, this is a public hotel” which I felt was a completely unacceptable response. The kids finally entered the room where they proceeded to yell for the next hour. I called the front desk a second time, nothing was done. Needless to say, I was wide awake for the rest of the night! I explained the situation to a different front desk attendant upon checkout, requested a refund and was told they couldn’t do anything because I booked through Hotels.com. Overall, a terrible experience and I will never stay at this or any other Quality Inn again. I will be contacting Hotels.com and sincerely hope they will make the situation right by issuing me a refund! "

"Breakfast dodo. "

"We didn't ask to use the safe, didn't use the safe, and got charged the fee for it, plus tax--it says on the reservation can be charged not will be charged--we would appreciate a refund for it if possible please. Thanks"

"Cozy, clean, friendly, had a young man ready to carry my bags because the lift wasn't working. Desk staff professional and kind. Single lady on trip for a competition and felt safe and slept so well. Thank you!"

"Good rooms. Basic amenities. Plenty of parking. Near UMass. "