Search Hotels Near Francisco St Steps, San Francisco

"Good location "

"The stay was extremely disappointing from start to finish. Staff were rude, and I was charged a $65 nightly parking fee and a $75 security deposit that were not clearly disclosed in advance. Those kinds of charges should be made obvious before or during check-in, not discovered afterward on your card. The condition of the property was also unacceptable. Cigarette waste was scattered all over the front entrance after the ash disposal container had overflowed. Instead of properly cleaning it, staff appeared to just pour water over the tile, leaving behind a dirty yellow-brown mess that looked unsanitary and created a slipping hazard. There were fireworks going off throughout the night that sounded like gunshots. As a military member who suffers from PTSD, this was extremely distressing. When I informed staff, they acted as if I was making it up or overreacting rather than showing any concern. I also contacted the general manager and never received a response. The room itself was poorly arranged. To use the coffee maker in the morning, I had to unplug the TV because there were no open outlets. I was also placed in an accessible room without any explanation, and the shower head was set unusually low, which made using the shower uncomfortable. Overall, this was one of the worst hotel experiences I have had. Between the lack of professionalism, poor property conditions, surprise charges, and dismissive staff response, I would not recommend this hotel "

"Friendly customer service. Room was neat and clean. Breakfast was delicious. Variety of options available. The waffles were my favorite!!"

"Walkable to see the sights! Clean and comfortable beds! "

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"Breakfast is over priced for simple breakfast that is served cold. No microwaves in rooms was an inconvenience for guest having to go down to LL. The pool area was dirty. "

"Convenient location, large room, hot breakfast "

"The vallet parking staff were prompt, welcomed us with a smile and explained the process to retrieve our car. The lobby was clean. Reception staff were professional, knowledgeable and kind. They made my husband and I feel welcomed and special. They congratulated us on our 8th year wedding anniversary and thanked us for choosing their hotel to celebrate this special occasion. The room was clean and everything was as advertised. The bed was super comfortable, not too firm or too soft but just right. I loved the bathroom amenities, especially the silky lotion with a subtle fragrance. We had dinner at the Abaca restaurant. If one can make the time, I encourage everyone to dine at Abaca. You will have a wonderful experience with the burst of delightful flavors. "

"I loved the location I loved every amenities the resort had to offer, staff was available at all times the rooms are nice and clean and everything you need is available here. You won’t regret your stay here."